Suraj Tandel
Regional Program Manager
Singapore
Summary
A seasoned Project Management professional with over 16 years of experience driving operational excellence and leading high-performing teams. Skilled in operational management, with a proven ability to make effective decisions and resolve issues promptly within strict deadlines. Well-versed in Scrum, Waterfall, and Agile methodologies, with a strong track record of navigating complex projects involving diverse agendas, personalities, and cultures. Experienced in shaping strategic direction, developing product roadmaps, and managing IT projects, all while demonstrating exceptional leadership and time management capabilities under tight deadlines and multiple priorities.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Regional Program Manager at Microsoft Store
LTIMindtree Singapore
Singapore, Singapore
06.2018 - Current
- Led a globally distributed team in building, testing, and launching 200+ Microsoft Digital Stores programs
- Successfully delivered end-to-end critical holiday season projects, generating approximately $4 million in revenue
- Collaborated with the automation team to reduce build time for pricing-related changes by 75%
- Managed and prioritized over 1,000 new features, change requests, and bug fixes in a hybrid delivery environment
- Developed strategic project plans, workback schedules, dry run test plans, reports, and announcements, while managing risks for critical program launches across APAC markets
- Demonstrated servant leadership by promptly resolving impediments, ensuring on-time task delivery within agreed SLAs
- Oversaw product onboarding, major marketing campaign launches, content updates, and strategic initiatives with a focus on efficiency, agility, and quality
- Coordinated with regional program managers, site merchandisers, web producers, and QA teams to ensure seamless execution
- Managed release processes for holiday campaigns and project deliveries, with hands-on experience in Adobe Experience Manager (AEM)
Test Delivery Manager at DBS Bank
LTIMindtree Singapore
Singapore, Singapore
05.2015 - 06.2018
- Defined and established test delivery objectives, scope, and key deliverables in alignment with business goals and stakeholder expectations, resulting in a 30% improvement in project alignment and successful on-time releases
- Reviewed and validated user stories to ensure they met quality standards, business requirements, and aligned with testing processes such as change management, defect management, and UAT, leading to a 20% reduction in defect rates during production
- Developed and managed test plans, timelines, milestones, and deliverables, ensuring seamless execution by tracking progress via metrics dashboards, which increased project visibility and resulted in 90% on-time delivery of milestones
- Managed end-to-end test delivery, including test strategy, execution, defect tracking, and reporting, ensuring high-quality releases and 95% on-time delivery for major project milestones
- Oversaw test environments, working closely with cross-functional teams to guarantee test readiness across all project phases, improving testing efficiency by 15% and reducing setup-related delays
- Provided leadership in team management, fostering effective communication, proactive risk mitigation, issue resolution, and successfully implementing test automation strategies, which boosted team productivity by 25%
- Drove test governance and best practices for quality assurance, ensuring compliance with industry standards, SLAs, and key performance metrics, achieving a 15% improvement in defect resolution times and 100% compliance with regulatory requirements
- Conducted product and feature demonstrations for users and stakeholders, gathering insights that resulted in a 20% increase in test coverage and overall improvement in product quality
- Led and facilitated Agile and Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, and defect triage, optimizing team collaboration and reducing sprint cycle time by 18%
- Continuously improved testing processes, tools, and methodologies, enhancing efficiency, accuracy, and effectiveness in test delivery, reducing manual testing effort by 40% through the strategic implementation of automation
Automation Lead at NSE (National Stock Exchange)
Mindtree Ltd
Pune, MH
08.2014 - 04.2015
- Designed and implemented test plans, estimations, and automation strategies, ensuring 95% test execution efficiency and comprehensive test coverage across functional areas
- Developed a data-driven automation framework, streamlining testing processes and successfully automating over 1,500 functional test cases, reducing manual testing effort by 40%
- Provided technical leadership and expertise in test automation, frameworks, and quality assurance processes, driving efficiency and accuracy
- Conducted requirement analysis, gathering critical insights from stakeholders and translating them into actionable automation strategies that improved test coverage by 30% and reduced defect rates
- Led, trained, and mentored junior engineers, fostering skill development and providing guidance in automation best practices and UAT execution
- Collaborated with cross-functional teams to enhance automation integration within CI/CD pipelines, optimizing release cycles
- Championed the adoption of automation tools, frameworks, and best practices, ensuring high maintainability and scalability of test scripts, leading to a 15% reduction in script maintenance time over time
UAT Manager and BA for LINK GROUP Australia
Mindtree Australia
Australia, Syndey
01.2010 - 07.2014
- Conducted thorough requirement analysis by collecting and assessing key business and functional requirements from stakeholders, ensuring alignment with project goals and achieving 100% requirement traceability to project deliverables
- Facilitating clear and concise communication with stakeholders, documenting key findings, and preparing detailed reports to support informed decision-making
- Provided leadership and mentorship to junior team members, managing the execution of User Acceptance Testing (UAT) to ensure alignment with business requirements, resulting in a 95% success rate in UAT sign-offs
- Developed comprehensive Test Plans, Test Strategies, and Test Scope documents for major releases, ensuring full test coverage and alignment with business objectives, leading to 100% test coverage across critical application modules
- Conducting feasibility studies and risk assessments to identify critical business areas, mitigating potential risks during testing and implementation to ensure optimal project outcomes
Software Engineer
NTT Data
Bangalore, Karnataka
01.2007 - 01.2010
- Analyzing Business Requirement Documents (BRDs) to derive comprehensive test scenarios and test cases for execution
- Developed Automation Test Scripts using the Silk Test tool, creating reusable test patterns that optimized the regression test suite and led to a 40% reduction in test execution time
- Identifying pain points, opportunities, and insights that align with business objectives, driving value and improvements in the software development process
- Leading Proof of Concept (POC) initiatives on various testing tools to meet diverse business requirements and project needs
Education
Bachelor of Engineering - Instrumentation Technology
Visvesvaraya Technology of University
Karnataka, India 06.2002 - 08.2006
Skills
SKILLS:
Technical
Enterprise Content & Test Management Systems: Adobe Experience Manager (AEM), HP ALM Quality Center (QC), JIRA
Financial and Trading Systems: Murex, Trade Order Management Systems (TOMS)
Automation and Quality Assurance: Test Automation, API Testing (SOAP UI), Defect Tracking, and Resolution
Database Management: MySQL
Software Testing and Validation: Comprehensive System Testing, User Acceptance Testing (UAT), and Test Management
Business and Systems Analysis: Requirements Elicitation and Analysis, Functional and Technical Documentation, Process Mapping and Flow Diagram Creation
Management
Project and Agile Frameworks: Agile Project Management, Scrum, and Waterfall
Product and Release Management: End-to-End Product Lifecycle Management, Release Planning, and Execution
Change and Risk Management: Strategic Change Management, Risk Identification, and Mitigation Strategies
Stakeholder and Team Leadership: Cross-functional Team Collaboration, Executive and Client Stakeholder Engagement
E-commerce and Financial Services Expertise: Digital Commerce Operations, Capital Markets, and Superannuation Industry Regulations
Certification
The Fundamentals of Digital Marketing (Google)
Timeline
Regional Program Manager at Microsoft Store
LTIMindtree Singapore
06.2018 - Current
Test Delivery Manager at DBS Bank
LTIMindtree Singapore
05.2015 - 06.2018
Automation Lead at NSE (National Stock Exchange)
Mindtree Ltd
08.2014 - 04.2015
UAT Manager and BA for LINK GROUP Australia
Mindtree Australia
01.2010 - 07.2014
Software Engineer
NTT Data
01.2007 - 01.2010
Bachelor of Engineering - Instrumentation Technology
Visvesvaraya Technology of University
06.2002 - 08.2006