Sunny Ming Jack Tee

● General enquiries upstream, selling process and after-sale service with customers
throughout the different media channels (telephone, email, website, web chat).

● Create and develop a customized travel package with flight arrangements that align with the client's preferences and needs.

● Handling for booking information requests, including general information requests on campaign facilities, booking requests and quote requests.

● Provide all reasonable assistance and information to Client in order to solve them

or in specific cases.

● Transform Direct (Individual customers) & Indirect (agencies) traffic into sales and

provide a high quality of customer service.

• Managing outlet daily operations.
• Assist customer for domestics and international shipment.
• Assist customer for E-commerce shipment.
  Open sales order for customer using POS system.
• Manage retail staff, among which includes people working on the floor, and the cashiers.
• Check and handover delivery sheets to the delivery staff or through mobile apps.
• Manage the overall pickup and follow up with the delivery performance.
• Monitoring the daily in scan and out scan of
  shipments.
• Recruit, Coach, counsel, discipline and train
  employees.
• Handle customer’s request professionally and processing customer payments at the check out point.

• Process all guest check in and check out.
• Provide courteous and efficient service and, where is possible to comply and every guest request.
• Welcome guest on arrival, register and issues key’s according to departmental standards and procedure.
• Update and maintain repeat guest history system.
• Handle guest’s complains and comments tactfully and efficiently.

Concierge

• Checks the daily arrival list for VVIP’S or guests with special needs.
• To be present at the Concierge/Reception desk to assist guests and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggage it and return the identification slips to guests.
• Escorts guests to room, placing luggage in room assigned by front desk.

Guest Service Centre

• Answer all incoming calls in a friendly, energetic and efficient manner.
• Provide guests with information concerning the hotel amenities and services.
• Suggest relevant upsells and convert calls into reservations.

• Provide sales & customer services in retail outlets to achieve sales targets.
• Handle enquiries and respond to customers’ feedback in professional manner.
• Develop and maintain good relationships with
  customers.
• Assist in daily operations.