SUNNY DEV SINGH
Bandar Puchong Jaya, Selangor,10
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
DG SECURITY SERVICES SDN BHD
12.2020 - Current
- Developing and implementing security policies, protocols and procedures
- Controlling budgets for security operations and monitor expenses
- Recruiting, training and supervising security officers and guards
- Develop and implement security policies, protocols and procedures
- Recruit, train and supervise Security Officers and guards.
- Attend meetings with other Managers to determine operational needs
- Plan and coordinate security operations for specific events
- Coordinate staff when responding to emergencies and alarms
- Review reports on incidents and breaches
- Investigate and resolve issues
- Create reports for management on security status
- Analyze data to form proposals for improvements (e.g., implementation of new technology)
- Payroll Specialist
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Manage 24/7 Hotline on 17 ongoing sites
Operations Manager
SRI TANJUNG MEDICARE (M) SDN BHD
06.2016 - 11.2020
- In charge of the Ambulance and Emergency Operation division of Central Region
- 1. Kuala Lumpur International Airport 1
- 2. Kuala Lumpur International Airport 2
- 3. Putra Medical Specialist Hospital Kajang
- • Monitor the Operation f rom Central Region
- • Develops the marketing strategy for central region.
- • Operates day to day Ambulance Operations
- • Determine the KPI for each staff on a yearly basis.
- • Determine staffing requirement, interview, hire and train new employees, or oversee those personnel processes.
- • Adheres to and implements all company policies and procedures, conferring with board members, organization officials and staff members as necessary.
- • Improve the operational system, processes and policies in support of Organizationsions mission specifically, support better management reporting information flow and management, business process and organizational Planning.
- • Reviews financial statements, sales, activity report, and other performance data to measure productivity and goal achievement and to determine areas
- Needing cost reduction and program improvements
Sales Executive
Jatomi Fitness Club
04.2014 - 04.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Conducted tours of facility to showcase features and answer questions.
- Consulted with potential clients about personal needs and budget concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Psychology
UPPER IOWA UNIVERSITY
PENANG02-2016
Bachelor of Science - Business Management
UPPER IOWA UNIVERSITY
PENANG02-2016
Skills
- Business development and planning
- Marketing
- Incidents management
- Performance monitoring
- Health and safety compliance
- Assignment delegation
- Interpersonal communication
- Management
- Cross-functional collaboration
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Malay
Native or Bilingual
German
Professional Working
Tamil
Limited Working
Timeline
Operations Manager
DG SECURITY SERVICES SDN BHD
12.2020 - Current
Operations Manager
SRI TANJUNG MEDICARE (M) SDN BHD
06.2016 - 11.2020
Sales Executive
Jatomi Fitness Club
04.2014 - 04.2016
Bachelor of Science - Psychology
UPPER IOWA UNIVERSITY
Bachelor of Science - Business Management
UPPER IOWA UNIVERSITY