SUNITHAA KAUR P MAHALINGAM
KUALA LUMPUR,MALAYSIA
Summary
Results-driven professional specializing in operations management and customer service within e-commerce environments. Proficient in Microsoft Office Suite, QuickBooks, SQL, and ERP systems, enhancing workflow efficiency and record management. Demonstrated ability to multitask and lead teams effectively under pressure, ensuring meticulous attention to detail and timely execution. Expertise in order processing, document formatting, and bookkeeping, focused on achieving organizational goals. Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
ADMINISTRATOR
NOVEL RESOURCES SDN BHD
KUALA LUMPUR, Malaysia
2023.05 - 2026.01
- Provided extensive administrative support to the CEO, enhancing operational efficiency.
- Coordinated detailed travel arrangements, including flights and accommodation bookings.
- Managed office finances by overseeing expenditures and preparing financial reports.
- Handled client invoicing and ensured timely follow-ups to maintain cash flow integrity.
- Oversaw recruitment processes, including posting job vacancies and scheduling interviews.
- Assisted new employees while ensuring compliance through accurate record-keeping.
- Optimised daily administrative functions and organised office files for easy access.
- Effectively prioritised numerous tasks, reliably meeting all critical deadlines.
ADVISOR 1 TO CONTENT MODERATOR
CONCENTRIX CVG SDN BHD
KUALA LUMPUR, Malaysia
2021.02 - 2023.04
- Ensured compliance with Meta's community guidelines by managing thousands of Facebook page name change requests.
- Optimised campaign performance for North American advertisers by resolving payment issues.
- Effectively addressed account suspensions and ad disapproval by applying Meta's policies.
- Enhanced client Ad performance by guiding Meta-advertising best practices.
- Worked with engineering and policy teams to resolve technical issues and clarify policies.
- Conducted data analysis on Ad performance metrics, yielding actionable insights for improvements.
- Maintained documentation of interactions in CRM for quality assurance.
- Utilised social media tools for effective moderation of various platforms.
- Collaborated with team members to establish effective moderation policies.
ASSISTANT SUPPLY CHAIN
GANDA MAJU INDUSTRIES (M) SDN BHD
IPOH, Malaysia
2019.02 - 2021.01
- Ensured regulatory compliance by leading submission of Sales and Service Tax reports in Malaysia.
- Secured favourable operational status through effective management of tax exemption applications.
- Optimised manufacturing targets by coordinating inventory levels with production and sales teams.
- Facilitated timely customer shipments by overseeing delivery schedules in collaboration with logistics partners.
- Maintained thorough records for all compliance and operational activities, ensuring transparency.
Education
COMMONWEALTH MASTER OF BUSINESS ADMINISTRATION (CEMBA) - BUSINESS ADMINISTRATION
WAWASAN OPEN UNIVERSITY
PENANG 2023.03 - 2025.11
BACHELOR OF BUSINESS ADMINISTRATION (BBA) - BUSINESS ADMINISTRATION
UNITAR INTERNATIONAL UNIVERSITY
KUALA LUMPUR 2016.01 - 2019.11
Skills
Rapid adaptation
- Time management
- Multitasking
- Team collaboration
- Working under pressure
- Customer service excellence
- Microsoft Office Suite proficiency
- QuickBooks proficiency
- E-commerce management
- Advanced typing speed
- Office equipment operation
- Attention to detail
- Order processing
- Operations management
- Maintaining office records
- Document formatting
- Results-driven mindset
- Highly organized approach
- Written and verbal communication skills
- E-commerce platforms knowledge
- Time efficiency strategies
- Leadership skills and team leadership
- Operational support
Languages
Bahasa Indonesia
Intermediate
Hindi/Punjabi
Intermediate
English
Proficient (C2)
Bahasa Malaysia
Proficient (C2)
Timeline
ADMINISTRATOR
NOVEL RESOURCES SDN BHD
2023.05 - 2026.01
COMMONWEALTH MASTER OF BUSINESS ADMINISTRATION (CEMBA) - BUSINESS ADMINISTRATION
WAWASAN OPEN UNIVERSITY
2023.03 - 2025.11
ADVISOR 1 TO CONTENT MODERATOR
CONCENTRIX CVG SDN BHD
2021.02 - 2023.04
ASSISTANT SUPPLY CHAIN
GANDA MAJU INDUSTRIES (M) SDN BHD
2019.02 - 2021.01
BACHELOR OF BUSINESS ADMINISTRATION (BBA) - BUSINESS ADMINISTRATION
UNITAR INTERNATIONAL UNIVERSITY
2016.01 - 2019.11