SUNILJIT SINGH
Senior Customer Service Agent
Rawang,10
Summary
Results-driven IT and Customer Operations Professional with 6 years of experience across fintech, testing, and technology sectors. Currently transitioning into cybersecurity, combining hands-on client support, incident response, and access control experience. Strong in data integrity, compliance alignment, and secure digital operations.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Customer Service Representative
OKX Exchange
02.2024 - Current
- Monitored and escalated suspicious account activities.
- Provided blockchain transaction guidance while ensuring data protection.
- Collaborated with compliance and WFM teams for secure service delivery.
Customer Experience Representative
GX Bank
08.2023 - 11.2023
- Delivered real-time support via chat, email, and voice for Digibank users.
- Ensured adherence to SOPs for data handling and user verification.
Customer Service Representative
Prometric Technologies
12.2019 - 07.2023
- Oversaw test operations ensuring system security and compliance.
- Achieved 95% service accuracy and reliability under audit protocols.
Customer Service Representative
Huawei Technologies
12.2018 - 03.2019
- • Handled technical support calls and ticket escalations in accordance with SLA timelines.
- Coordinated global parts replacement and logistics, ensuring data accuracy and secure handling.
Education
BA (Hons) - Business & Human Resource Management
Leeds Beckett University
Kuala Lumpur, Malaysia09-2018
Skills
Network & Endpoint Security
Risk Monitoring
Incident Escalation
Data Protection
Fintech Systems
Customer Service
Problem-solving
Active listening
Product knowledge
Call management
Career Objective
To contribute to Persolkelly’s IT Security Division by applying my customer support expertise, technical acumen, and cybersecurity foundation to strengthen organizational data protection and user trust.
Timeline
Customer Service Representative
OKX Exchange
02.2024 - Current
Customer Experience Representative
GX Bank
08.2023 - 11.2023
Customer Service Representative
Prometric Technologies
12.2019 - 07.2023
Customer Service Representative
Huawei Technologies
12.2018 - 03.2019
BA (Hons) - Business & Human Resource Management
Leeds Beckett University