Travelling
SUNEETHA KUMARI AYYAPPAN
Seremban, Negeri Sembilan
Summary
Ready to offer exceptional leadership and planning abilities to take on any role. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Director of Operations
eXfuze Malaysia Sdn Bhd
Petaling Jaya, Selangor
12.2010 - 12.2016
- Interviewed and recruited staff to operate Malaysia office
- Managed regional business operations of company with support of functional team of 20 full time employees ranging from Customer Service Executives to Sales & Marketing Managers, and collaborated with business development and operations
- Assisted Country Manager in setting goals to promote company growth and sales
- Managed Singapore business operations of company and handling matters on sales and product launching
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Attended to matters concerning distributors orders and deliveries, and giving solutions to all issues
- Managed staff performances through coaching, motivation and mentoring
- Attended to complaints and urgent matters on weekdays and weekends and anytime needed
- Liaised with HQ on matters pertaining to approvals, product importation & registrations and audit & tax submissions in Malaysia and Singapore
- Liaised with Malaysia and Singapore Ministry on company licensing, statutory requirements and product registrations
- Successfully organized 5 international conventions and networking events with 800+ participants from Malaysia and other countries
- Prepared budgets, schedules and identified steps to reduce other organizational impact (6 months ahead of schedule) and managed operations budget within budget allocation
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
Administrator / Personal Assistant, Personal Assistant
eXfuze Malaysia Sdn Bhd
Petaling Jaya, Selangor
06.2009 - 12.2010
- Set-up Malaysia office with Country Manager and Office Manager
- Assisted Country Manager in setting goals to promote company growth and sales
- Regularly monitoring Member’s Backoffice and notifying HQ on new updates
- Excellent in negotiation with vendors and suppliers while ensuring continuation and enhancements of services
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Managed company schedule to coordinate calendar and arrange travel.
- Maintained appropriate filing of personal and professional documentation.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Secretary/Personal Assistant
KTA Tenaga Sdn Bhd
Kelana Jaya
12.1994 - 05.2009
- Assisted in time and daily management, scheduling of meetings, correspondences, reply emails on behalf of
- Associate Directors
- Prepared tender documents based on projects with assistance of Engineers
- Established and maintained files and records according to ISO requirements
- Project coordination between site offices, contractors and HQ
- Assisted CEO and Deputy CEO on projects whenever required
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Screened visitors and issued badges to maintain safety and security.
- Created and updated records and files to maintain document compliance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained electronic filing systems and categorized documents.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Entered data into system and updated customer contacts with information to keep records current.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
Secretary
ARTHUR ANDERSEN HRM (TAX SERVICES) SDN BHD
Damansara
03.1986 - 11.1994
- Assisted Senior Tax Managers and Tax Consultants on daily preparations of tax computations, correspondences and all administrative duties
- Liaised with Partners in Chicago, USA on tax consultant training
- Handled payroll for client with total of 300 employees
- Chosen to join audit team to audit client in Shah Alam
- Completed all tax submissions before deadline
- Involved in yearly budget preparation and printing of budget summary after completion of budget announcement
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Offered technical support and troubleshot issues to enhance office productivity.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Managed filing system, entered data and completed other clerical tasks.
Education
Computer Programming
INSTITUTE PAM
Seremban 01.1985 - 02.1985
Certificate - Typewriting - Intermediate
Institute Pam
Seremban 01.1985 - 01.1985
Diploma - Secretarial Studies
STAMFORD COLLEGE
01.1991 - 12.1991
Skills
Management/Operations/HR
Strategic planning and execution
Process improvements
Performance Analysis
Product development
Delegation
Client account management
Employee reviews
Employee scheduling
Business Development
Inventory management
Budget development
Attention to Detail
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed offices in Malaysia: Petaling Jaya, Kota Bahru & Sabah
- Managed office in Singapore
- Assisted Thailand Office as and when needed
- Always meet target/deadlines
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Director of Operations
eXfuze Malaysia Sdn Bhd
12.2010 - 12.2016
Administrator / Personal Assistant, Personal Assistant
eXfuze Malaysia Sdn Bhd
06.2009 - 12.2010
Secretary/Personal Assistant
KTA Tenaga Sdn Bhd
12.1994 - 05.2009
Diploma - Secretarial Studies
STAMFORD COLLEGE
01.1991 - 12.1991
Secretary
ARTHUR ANDERSEN HRM (TAX SERVICES) SDN BHD
03.1986 - 11.1994
Computer Programming
INSTITUTE PAM
01.1985 - 02.1985
Certificate - Typewriting - Intermediate
Institute Pam
01.1985 - 01.1985