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Sun A Kim
Kuala Lumpur
Work Preference
Desired Job Title
Senior Service AssociateProcess AssociateWork Type
Full TimeLocation Preference
On-SiteHybridLocation: Kuala LumpurUnited Arab EmiratesAustralia
Open to relocation: Yes
Important To Me
Career advancementHealthcare benefitsCompany CulturePersonal development programsSummary
Customer Experience and Operations Professional with over 10 years of experience across hospitality, luxury dining, travel operations, and customer support environments. Proven ability to build strong customer relationships, resolve complex issues, and deliver high-quality service within fast-paced multinational organizations. Experienced in utilizing Sabre, Amadeus, and customer service platforms while consistently meeting operational KPIs, with a strong focus on VIP guest relations and process improvement across Korea, Thailand, and Malaysia.
Overview
8
8
years of professional experience
Work History
Process Associate
ATAIN (Former IGT Solutions)
Subang Jaya, Selangor
05.2025 - Current
- Provide customer support through phone and email channels for international travel-related inquiries
- Process customer requests, reservations, and service satisfactions using Sabre, Amadeus , Kustomer and internal systems
- Maintain accurate documentation while ensuring compliance with client requirements, company policies, and service-level agreements (SLAs)
- Consistently achieve operational KPIs and quality assurance targets in a fast-paced customer service environment
- Support continuous process improvement initiatives by identifying operational inefficiencies and recommending solutions
- Selected as a founding team member for the Hopper project, contributing to process development, testing, knowledge transfer, and successful project implementation
- Collaborate with cross-functional stakeholders to support operational excellence and service delivery
Senior Service Associate
CJ Jaeiljaedang
Seoul
07.2018 - 04.2023
- Developed and implemented guest service procedures that improved customer satisfaction and ensured service consistency
- Coordinated reservations and special events while personalizing guest requests to uphold exceptional service standards
- Collaborated with kitchen and service team to ensure smooth service delivery and guest satisfaction
- Delivered premium dining experiences for VIP guests, executives and international customers in a luxury hospitality environment
- Assisted management in staff training and service quality monitoring to streamline daily operational coordination
- Contributed to menu planning initiatives and operational improvements to support business objectives
Education
Higher Diploma -
05-2014
Skills
- Customer Experience
- Client Services
- Customer Relationship Management
- Travel Operations
- Service Delivery
- Sabre GDS
- Amadeus GDS
- Process Improvement
- Stakeholder Communication
- Cross-Functional Collaboration
- Team Coordination
Affiliations
- F&B Intern, Millennium Seoul Hilton
- Front Office Intern, The Westin Siray Bay Resort, Phuket
- F&B Service Associate - Conrad Seoul
Timeline
Process Associate - ATAIN (Former IGT Solutions)
05.2025 - Current
Senior Service Associate - CJ Jaeiljaedang
07.2018 - 04.2023
International Management Institute - Higher Diploma ,