Hi, I’m
Sumitra Vigneswaran
Hub Operational Department
Johor Bahru, Johor
Summary
Dynamic professional with a proven track record at Flash Express Delivery, enhancing operational efficiency and stakeholder collaboration. Excelled in strategic planning and emergency response coordination, boosting performance and problem-solving abilities. Skilled in report writing and multitasking, consistently achieving results through effective leadership and time management.
Overview
2
years of professional experience
Work History
Flash Express Delivery
HUB OPERATION OFFICER
06.2022 - 06.2024
Job overview
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Planning, assigning, and directing work
- Authoring and discussing with employees performance appraisals
- Addressing employee performance and corrective action plans
- Employee motivation and rewards
- Formulating strategy
- Improving performance
- Solve parcel problem
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
DEFINE SOLUTIONS
QC Officer
08.2020 - 11.2022
Job overview
- Collaborated with cross-functional teams to drive continuous improvement initiatives for higher quality standards.
- Decreased customer complaints by proactively identifying potential issues through careful analysis of trend data and initiating preventive measures.
- Improved customer satisfaction with timely resolution of product issues and effective communication.
- Trained junior staff members in QC best practices, fostering a knowledgeable workforce committed to upholding quality standards.
- Conducted regular audits to maintain adherence to established protocols, contributing to a culture of quality excellence.
- Boosted overall product consistency by implementing statistical process control techniques for real-time monitoring of critical parameters.
- Conducted risk assessments as part of a proactive approach toward minimizing potential impact on product quality or safety concerns.
- Optimized laboratory operations through implementation of advanced equipment calibration methods, guaranteeing accurate test results.
Johor Premium Outlets, Indahpura
Customer Service Officer
05.2018 - 02.2020
Job overview
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Set up service appointments to handle advanced technical concerns at customer locations.
Watsons Personal Care Store
Sales Assistant
01.2016 - 03.2018
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Processed transactions accurately while maintaining a high level of customer service.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
UPSRKulai, Johor, Malaysia
PMRKulai, Johor, Malaysia
SPMKulai, Johor, Malaysia
Skills
Work Coordination
Report Writing
Emergency Response Coordination
Strategic Planning
Emergency Response
Investigation Management
Problem-solving abilities
Multitasking
Time management abilities
Multitasking Abilities
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Timeline
HUB OPERATION OFFICER
Flash Express Delivery
06.2022 - 06.2024
QC Officer
DEFINE SOLUTIONS
08.2020 - 11.2022
Customer Service Officer
Johor Premium Outlets, Indahpura
05.2018 - 02.2020
Sales Assistant
Watsons Personal Care Store
01.2016 - 03.2018