Summary
Overview
Work History
Education
Skills
Timeline
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Sumitha Venu

Sumitha Venu

Labis

Summary

Dynamic IT professional with extensive experience at Sunway Group Technology, excelling in technical support and system installation. Proven ability to troubleshoot networks and deliver exceptional customer service. Proficient in HTML and PHP, I consistently enhance operational efficiency through innovative solutions and effective communication.

Overview

7
7
years of professional experience

Work History

IT Service Desk Technical Engineer

Sunway Group Technology
Subang
10.2023 - Current
  • Provided technical support to customers over the phone or through email.
  • Scheduled and coordinated software update and hardware replacements.
  • Assisted technical managers with new application research and modification suggestions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Installed, configured, maintained and upgraded computer systems and networks.
  • Setting up user accounts and profiles on the network.

IT Support Engineer

Konica Minolta
Petaling Jaya
02.2023 - 09.2023
  • Monitor and maintain the computer systems and networks of an organization.
  • Installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems.
  • Setting up user accounts and profiles on the network.
  • Installing updates, known as patches to software applications.

IT Technical Support

DXC Technology
Cyberjaya
04.2019 - 12.2022
  • Monitor and maintain the computer systems and networks of an organization.
  • Installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems.
  • Supported customers with basic technical support for current and past software releases.

Web & Application Developer

Acceltech Enterprise Company
Johor Bahru
08.2018 - 12.2018
  • Established web hosting for the site.
  • And uploaded the site to the hosting account.
  • Designed, implemented and monitored web pages and sites for continuous improvement in a fast-paced environment.
  • Created site layout and user interface using HTML and CSS practices.
  • Researched new technologies, software packages and hardware products for use in website projects.
  • Pitched in to assist senior developers when deadlines were pressing, and staffing needs were minimal.
  • Provided solutions by analyzing requirements and designing, developing, and implementing software applications for multiple websites.

Web Developer (Intern)

Multimedia University
Malacca
03.2018 - 06.2018
  • Created site layout and user interface using HTML and CSS practices.
  • Implemented website and integrated solutions into business operations.
  • Utilized programming capabilities in PHP, SQL and JavaScript and other libraries as needed.

Education

Bachelor of Information Technology Management -

Multimedia University
Melaka
01.2015

Foundation of Information Technology Management -

Multimedia University
Melaka
01.2012

Sijil Pelajaran Malaysia(SPM) -

Sekolah Menengah Kebangsaan Batu Unjur Bukit Tinggi
Selangor
01.2010

Skills

  • Android Studio
  • CSS
  • HTML
  • PHP
  • Microsoft Office
  • Microsoft Visual Studio
  • SAP software
  • Technical support
  • Network troubleshooting
  • System installation

Timeline

IT Service Desk Technical Engineer

Sunway Group Technology
10.2023 - Current

IT Support Engineer

Konica Minolta
02.2023 - 09.2023

IT Technical Support

DXC Technology
04.2019 - 12.2022

Web & Application Developer

Acceltech Enterprise Company
08.2018 - 12.2018

Web Developer (Intern)

Multimedia University
03.2018 - 06.2018

Bachelor of Information Technology Management -

Multimedia University

Foundation of Information Technology Management -

Multimedia University

Sijil Pelajaran Malaysia(SPM) -

Sekolah Menengah Kebangsaan Batu Unjur Bukit Tinggi

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Sumitha Venu