Sumit Rathore

Genting : Ecommerce Web App (Malaysia, KL) : E-Commerce, Web based application to show the customized package of Hotel Rooms, Holiday Package, Corporate perks, Voucher and Offers. B2B and B2C Purchase journey of Hotels, Theme Parks, and Events.

• Collaborated closely during the proposal phase to evaluate and assess the customer's agile maturity and integration system team involvement. Identified the appropriate work model, stakeholders, Agile team landscape, capacity, and governance structure for the application development.
• Worked closely with Architects, business analysts, and Product Owners to plan the minimum viable Product for the first release Target. Guided and mentored the team, established effective cadences, activities, and knowledge sharing sessions between the client's team and technical teams.
• Prepared a comprehensive E2E Agenda for a 4-week transition period. Implemented tools such as JIRA, Confluence, PMO reporting, Agile Plans, RACI, and Dashboards, developed Agile ways of working, Identified Sprint Tracking Metrics
• Responsible for providing daily status updates to leadership, highlighting program level risks and issues during daily connects. Improved Agile ways of working and fostered a collaborative work culture.
• Led sprint reviews and planning meetings to promote full team engagement. Applied agile methodology to shorten cycle time and achieve target margins.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.

Central Group: Club Central Mobile App (Bangkok, TH) : iOS, and Android Mobile Application to build the purchase Journey of the customer from Login Registration till billing and delivery of the added products via Club Central FMCG Chain orchestrated by eCommerce back system.

• Explored the backlog to be built by executing the Sprint-0, aligned the agile model with the new project setup. Build the Self organizing team. Monitor and track the progress of the agile team, guide them to bring mature agility.
• Planed for the roadmap, upcoming sprints, projection for the releases. Highlight the risk/issues in terms of short term and long-term goals. Working with key stakeholders to make sure the completion of DOR for Sprint N+1.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity. Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives. Managed product backlog and supported Scrum framework for monthly sprint releases.
• Trained and taught product owner and stakeholders for effective backlog management. Work on the capacity planning, resource planning to maintain the Vlocity of the dev Team.
• Reported the progress to the client, seek the support and help needed on the blockers. Ensure the key event/activities like Techno-Functional Grooming, Planning, DSM, Demo, Review, SOS are happening with the right parties involved.
• Developing productive work model for team remotely working from different location. Setup the agile process, tools like JIRA, Confluence, train the team for effective use.
• Managed product backlog and supported Scrum framework for monthly sprint releases.

Globe Telecom: Globe E-Commerce Shop B2C (Manila, PH) : Customizable E-Commerce web responsive solution built on the technologies Drupal CMS, Magento, NodeJS and Angular to enable globe for selling their Products/Bundles/Services of Telecom

• Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
• Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
• Managed the delivery from various perspective in terms of Timeline, Scope, and Budget
• Configured and tracked performance Metrics (Sprint burn down, Velocity Chart, Release Burnup, Defect trend, etc., status reports on timely manner to meet the project deliverables, involved in client steering committee meeting and status meetings. Handled the Escalation and Issues, helped team to find the path forward to resolve.
• Directed the team on the Project Goal, bringing up energies together for required outcome. Aligned with the stakeholders on the daily activities, Plan and Execute, Planned the deliverables, owners, timelines.
• Reached out to the people, collaborating with them to ensure the smooth delivery. Organized and Facilitating the Program Increments for the future deliverables and Priorities.
• Aligned the required activities for different teams like – BA, QA, Dev, Track Leads and DevOps. Enabled team for being self-organized, helping Organization to build the efficient work culture. Prepared the timeline Projections for future build and release activities.
• Monitored and supported for On-Time deliverable, ensuring the commitments are met, sharing the delays Issues with the needed stakeholder, negotiating for timeline adjustments required.

Globe Telecom: Vlocity (Salesforce), L2CQ2F (Manila, PH) : Vlocity Salesforce implementation for Product Configuration, Leads and Opportunity Management for B2B & B2C combining the EPC, CPQ, CLM and OM modules for E2E business process of Telco Products.

• Managed the Scrum of Scrum with each of having team size of 8-10, catch up with team regularly to align on the progress, ensured Risk and Issues being highlighted and resolved.
• Organized and facilitated Big Room Planning and Program increments events with 4 Squad Team with overall participant size of 80-100 from various teams & vendors.
• Guided the project team on how to use Agile/Scrum practices and values to delight customers. Removed impediment, aligned with stakeholders to keep momentum of work progress.
• Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on resolution and problem-solving.
• Facilitation, getting the work done without assigning, or dictating the work, made team self-accountable for their key deliverables. Facilitated discussion, decision making, and conflict resolution within team.
• Assisted with internal and external communication, improved transparency among various teams, and radiate information between various stakeholders. Supported and educated the Product Owner, especially on grooming and maintaining the product backlog. Involve right stakeholders at the right time.
• Worked with Business Stakeholder to discuss, gather and analyze the requirement, captured them in JIRA in the form of user stories along with BAs.
• Monitored participant workflow and behaviors throughout training process. Mentored new hires, resulting in stronger staff development and increased productivity.

Globe Telecom: Vlocity (Salesforce), L2CQ2F (Manila, PH) : Vlocity Salesforce implementation for Product Configuration, Leads and Opportunity Management for B2B & B2C combining the EPC, CPQ, CLM and OM modules for E2E business process of Telco Products.

Managed the Scrum of Scrum with each of having team size of 8-10, catch up with team regularly to align on the progress, ensured Risk and Issues being highlighted and resolved.

Organized and facilitated Big Room Planning and Program increments events with 4 Squad Team with overall participant size of 80-100 from various teams & vendors.

Guided the project team on how to use Agile/Scrum practices and values to delight customers. Removed impediment, aligned with stakeholders to keep momentum of work progress.

Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on resolution and problem-solving.

Facilitation, getting the work done without assigning, or dictating the work, made team self-accountable for their key deliverables. Facilitated discussion, decision making, and conflict resolution within team.

Assisted with internal and external communication, improved transparency among various teams, and radiate information between various stakeholders. Supported and educated the Product Owner, especially on grooming and maintaining the product backlog. Involve right stakeholders at the right time.

Worked with Business Stakeholder to discuss, gather and analyze the requirement, captured them in JIRA in the form of user stories along with BAs.

AXA Insurance: Health Care Applications (Manila, PH) : Multiple applications built to manage the frontend and backend of Insurance products & services, customized plans, Revenue & Sales reports for 7 Business entities.

• Enabled the projects from Waterfall to Agile delivery methods, Prepared MVP modals for customers to align their need with a well-planned execution roadmap.
• Aligned with the various AXA business Entities (IN/PH/TH/IND/CN/HK/MY) for new business requirements, understood the scope of work and planed the Implementation & path forward.
• Supported the deliverable completion with the team, estimated the change request in terms of Cost, Efforts & time required, made the delivery plans.
• Utilized the Agile Practices and tools with team and stakeholder, helped team to achieve work goals and end outcome of the efforts being invested. Managed the operational SLAs, releases, deployment, production support and reporting.
• Helped maintain the healthy backlog for sub-sequence Iterations and Sprints by coordinating and negotiating with Business stakeholders. Handled urgent requirements from Business, supported the team to manage the prioritization and delivery of the features.

New Day Card: E-Serving Application (London, UK) : Online portal & mobile application to manage the services of credit cards by the customers, including third party integration like – Eligibility, Credit Limit, Billing for E2E CC digital experience.

• Worked as a servant leader as scrum teams to help resolve their issues and blocker, helped solving Internal/External conflicts, guided and mentored team for deliverable completion.
• Conducted regular scrum ceremonies, built cadence structure, maintained good agile delivery practices through continuous improvement, perform retrospectives. Helped driving project in the right direction to ensure MVP after end of each sprint cycle. Worked with multi-vendor Internal/external teams to deliver sustainable technology solutions to provide business benefit.
• Prepared strategies & plans to achieve sprint goal, involved team to realize their accountabilities for each work item within the timeframe. Stayed in touch with stakeholders to ensure right reporting is getting done, managed escalations, encouraged team to give their best outcome as part of sprint work.

TCS Digital Innovation Center (Pune, India) : Live digital environment for frequent customer visits, demo-able proof of concepts and digital ways of working for cross selling of business user cases using tending technologies.

• Co-Ordinated the Innovation for Proof of Concepts and Proof of Technology with the resources released from project but waiting for their next assignments.
• Helped sales team for cross selling of use cases, keep doing research for new business opportunities for the industrial changes ongoing with respect to new technologies.
• Prepared the business case, Conduct the workshop to ideate the concept to be implement with design thinking, Prepared the use cases around user journey.
• Identified the personas, their likes, dislike. Prepare functional flows, and system diagram on the finalized concept and hand over it for development. Conducted the demo and workshop for the client visit to Innovation Center, prepared the presentations and walkthrough of the use case.
• Prepared the plan for development and demo of the POCs Items and helped pre-sales team for cross-selling of applicable common business scenarios. Was closely involved in E2E execution and planning of Small POC Projects.
• Kind of POC projects were from Data Analysis, BI, AI, Machine Leaning, Training Platform on Gear wear, 3D models on Unity 3D, Google Analytics etc.

DTCC: Depository Trust and Clearing Corporation (London, UK) : Client Research and identification of positive and negative news about the client by web crawling mechanism. generation of various reports, comparative analysis, and heuristic evaluation

• I was In-charge of project planning and execution of project plans utilizing Agile Methodologies, Trained stakeholders for best results from Agile Methods.
• Prepared agile plans, executed, tracked, and managed, requirement analysis, functional stories, estimation, and data modeling of the functionalities. Prepared functional & business Requirement Specifications. (FRS & BRD)
• Kept track and monitored the progress of all development to make sure that features are timely delivered in each Sprint to take up the next level SIT/UAT and Prod Releases.
• Was responsible for making sure that project requirements are being sustained throughout the development within JIRA. Effectively communicate project status, decisions, direction & priorities via memos, emails, reports, etc. Acts as SPOC for both internal and external stakeholders.
• Had a holistic approach to all aspects of Product Delivery including external engagements, operational readiness, and production deployments.

TCS: Confluence Mobile Application (Mumbai, India) : Mobile Application prepared for the TCS Internal Event management and Cascade of Schedules

• Requirement gathering and analysis, User stories identification, data modeling, Low level web service design (In/Out Pram), Java defect fixes, SQL Design, data Analysis, Change control management, Project planning and execution.
• Managed the development of project, taken care of project planning & execution, aligned resource allocation across the different groups. Reviewed deliverable across project and is responsible for making sure that project requirements are being sustained throughout the development.
• Ensured right resources are in place at right time with respect to man, machine, tools, and software. Reviewed the delivery and supervised the quality of developed Items.

Assa Abloy: Inventory Count Application (Germany) : Product Inventory Count App, which works on the CK75 Scanner devices for yearly counting & Audit.

• Evaluate Business Process, collaborate and understand the user pain areas for manual system, conducted meetings / telephonic interviews with end users to prepare process model for paper less to be system.
• Involved various stakeholder for their inputs on requirements, identified functional points, documented them, work with UX and Visual designers to prepare prototype.
• Negotiated with business for sign off, prepared, and executed sprint plan.
• Conducted sprint ceremonies – Daily Scrum, Sprint Planning, Sprint Review and Retrospective align cross functional team to develop > test > deploy the solution. Ensured minimum viable product in each sprint is handing over to customer for review.
• Conducted user trainings with presentation and User manuals, execute and coordinate SIT, UAT, and E2E delivery with stakeholders. Timely reviewed the progress, helped testing team for Test plan, test case review, functional clarification to ensured quality delivery.
• Built self-organizing teams, made team members independent to make them more productive in delivering quality products incrementally.

TCS: Feedback Applications : Kiosk Application to get the feedback of the Visitors in Innovation lab, embedded with voice control and text writing APIs to capturing the emotions of the visitor.

• Conducted Design thinking workshop for Ideation, Use case identification, User Journey map, and Feature prioritization by NUF, Paper and Sketch Wireframe. Conducted Scrum ceremonies helped remove impediments and/or anything that’s blocking the team from doing the tasks assigned to them to achieve sprint goal.
• Reviewed deliverable across projects and responsible for making sure that project requirements are being tracked and aligned with the Development team.
• Protect development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog and project timeline.

General Electrical: Travel and Living Cockpit (New York, US) : Expense review and projection of the Travel & Living cost of the GE, across the group of their various domains, AI insights and Data Analytics to Auto suggest how the Travel and living cost can be optimized.

• Evolved and explored business needs for cost saving, find the areas of cost cutting, analyze data and brainstormed the ideas with business stakeholder. Applied analytical skills to design and draft the functional solution.
• Prepared suggestive AI insights, Simulation scenarios where cost can be saved.
• Pivot charts, graph modeling in excel with what if simulation, identified possible filters for projected cost simulation, based on last year costing. Map the logical reports with functionalities.
• Work with UX and Visual designers to make prototype. Prepare the User Stories using Rally. Planed MVP Sprint, Test Strategy for SIT & functional Testing, aligned development team to kick off the work, conducted regular demos and business reviews.
• Maintained good track of project and helped team for solving issues and blockers in agile way. Forecast the future need of business with respect to current work.

General Electrical: Aviation Purchase and Order (Ohio, US) : Web Application to select the Aviation Products from the Inventory, add to Cart and Place the Order with different Payment mechanism like Cash on Delivery, Card, Debit/Credit Memo.

Planed the requirement detailing session with clients, align with the agenda and stakeholders.

Prepared logical process flow as per requirement gathered from onsite coordinators, analyze data, documented stories, discuss with designers to prepare screen layouts.

Involved with dev teams to finalize data model, functional layout, and low-level designs to create the path for development work. Helped team develop fast within the scope, perform reviews and feedback sessions.

Communicate the ongoing risk, issues, and blockers to Internal/External stakeholders, ensure the action plan is aligned well to development team. Ensured the requirements are up to date and being tracked in JIRA tool, perform the walkthrough sessions with Dev team, clarify on the pending queries.

Worked closely with the Development team to ensure the progress, help them for any impediments and requirement related conflicts. Managed and tracked the closure of the defects with the Dev team, executed the demos.

Element Fin Corporation: Affinity Promotion (Maryland, US) : Web Portal to create the Offers / Promotion and Rebate in the Fleet Industry, Support Element Vendors to increase their onsite sales. By providing the great deals linked to fleet industry.

• This was fixed price project was considered to execute with waterfall model, Key functional pointers were pre-identified by the business, my work was to
• Analyzed and groomed each functionality to granular level with deep details, document the logical flows, prepare to be system documents considering 3rd party integrations.
• Worked with UX and Visual designer for Prototype, conducted meetings with technical team to prepared LLD and DB models. Aligned the needed resources, developed the ways of working, governance, and escalation matrix etc.
• Helped & guided Dev& QA team during the entire project till the end as a functional consultant and Project Lead, Provided support for UAT and Prod Live. Prepared the test plan and test strategy for the testing of the features.

Element Fin Corporation: Bridgestone (Australia) : A mobile application which helps user to search and find the right Parts/Tiers for their Fleet. Help navigate the users to the Shop Location and suggest for any promo discount ongoing.

• Understood the Business strategy, Gathered requirement from business stakeholders, interpreted the data in logical sequence, analyze the data and defined/accommodated new process within the existing application.
• Groomed backlog and documented stories in JIRA, Do the business review for sign off on the requirement to start the development work. Helped QA team for building test cases, test plan with relevant test data, coordinated and helped development team for functional solutions till delivery.
• Performed functional reviews on Mobile, Tablet and Desktop device in multiple Platforms to ensure initial review comments are early covered by dev team.
• Helped Project Manager for operational activities also prevent scope creep for Out Scope Items, share forecast risk to leadership to handle it before time.

Element Fin Corporation: Xcelerate (Maryland, USA) : A web responsive and Native Mobile Application for iOS and Android to help customer submitting their Mileage Reports, Documents, request for Renew the Fleet, Trip tracker, find fuel etc.

• Took care of all requirements gathering sessions enthusiastically with customer.
• Analyze user’s problems, develop As Is and to be model, perform requirement generation > elicitation > analysis & documentation for each feature mentioned.
• Utilized BA tools – Excel, Flow Charts, Presentation, and Use case diagram and give the detailed information to technical team, UX and visual designer.
• Coordinated project well with entire team to clarify any problem related to functional understanding/ Logic generation/ Interlinking of features.
• Actively participated in testing and review of iOS/Android & Web platforms. Guided the QA team on the timelines and plans for testing, shared the regular reports.

Vodafone India Limited: Centralized Point of Sale (Pune, India) : cPOS was the application for Vodafone internal employees to do, Number Management, Churning, CRS, Number Activation, MNP, Pre to Post, Post to Pre, Billing and Reports

• Received the Business need in the form of demand or change request statements for telecom app cPOS.
• Analyzed the new requirements and their surrounding Impact in the Application code and data base.
• Identified the change areas in the CPOS application, proposed the feasible approach to implement the solution.
• Prepared the change document, track it in smart test manager, give knowledge to developer to start work on it, support pre & post prod user acceptance testing.
• Prepared the application configurations including database, master data, property files and Environment Readiness, as per Roll out plan of 23 telecom circles.
• Created deployment release documents, provided support during and after Go Live for any reported issues with fixes/workaround, identified root cause, applied fixes, deploy, unit test and get all the transactions verified by the QA.
• Coordinated with business stakeholders for SIT, UAT and Post-Production Review.

Vodafone India Limited: CPOS BAU & L3 Ops (Pune, India) : Centralized point of sale is the application for Vodafone internal employees to do, Number Management, Churning, CRS, Number Activation, MNP, Pre to Post, Post to Pre, Billing and Reports

• Developed change requests and business demands in Java/SQL /JSP within CPOS Application as per the requirement shared and approved by Vodafone.
• Performed requirement analysis, identify the change areas, implemented the Java/SQL changes in the app, and prepare IAD and UTA documents. Received the QA sign off for the changes and provide support for Production Deployment, ensure the quality of the deliverables.
• Helped L1 & L2 teams on the remedy tickets and end user queries, do the next level of code & DB analysis for user reported incidents in remedy tool. Prepared change documents, review and validate the fixes after deployment.
• If any code fix required, did the impact analysis of change, logged it into Smart test manager, and Implemented the Logical Java/DB change as per plan provided for the Defects/Change Request IDs.
• In case of any P1 and P2 Issues, provided workaround to resume business work. Worked on Programming Mistake Detector findings, developed the utility tools like Exception Tracking Utility with Unix Commands, SQL batch Jobs etc.

TCS: Multiplex Automation System (Pune, India) : An E-ticketing system for booking of tickets, Promotion of the movies, Offers & Deals

• Collaborate and Prepared High-level design of database, visual layouts in PPT, data flow, and use case functionality of the web application. Brainstormed the ideas with team members to convert them into low level design.
• Self-divided task among the team. Took up piece for development, integrated it, hosted it, and performed testing. After completion of the project, delivered E2E.
• During the development utilized tools like - SQL Developer, Eclipse, SVN, Win SCP, HTML, CSS, Java Script, Java, SQL, JDK etc.