Suloshna Gunaseger
E-Retail Customer Executive
Jeram, Selangor
Summary
A highly motivated and adaptable individual with a strong willingness to learn. I believe that with the right training, I can excel in any role. Passionate about taking on new challenges, developing new skills, and contributing to team success with dedication and enthusiasm
Overview
7
7
years of professional experience
3
3
Languages
Work History
E-Retail Customer Executive
Rurutiki Sdn Bhd
02.2024 - Current
- Reviewed and processed sales orders, ensuring accuracy and completeness.
- Issued invoices, credit notes, and debit notes in compliance with financial policies.
- Managed accounts receivable, monitored outstanding payments, and implemented credit control measures.
- Coordinated with Sales, Promotions, and Warehouse teams to resolve accounting-related matters efficiently.
- Assisted in quarterly stock audits to maintain accurate inventory records.
- Maintained bookkeeping records and ensured proper filing of financial documents for compliance and record-keeping.
- Performed additional administrative and accounting tasks as required.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
SEO Junior Executive
My Weekend Plan
07.2021 - 12.2023
- Generated comprehensive reports highlighting key business insights for presentation to executive leadership teams.
- Provided excellent customer service, resolving issues promptly and nurturing long-term client relationships.
- Enhanced team productivity by streamlining processes and implementing efficient organizational systems.
- Reviewed invoices and monitored payments for timely reconciliation.
- Optimized website copy and landing pages to enhance search engine visibility and performance.
- Managed and uploaded website content, ensuring accuracy in layout and structure.
- Monitored and analyzed SEO trends, staying updated with the latest developments in search engine marketing (SEM).
- Utilized Google Analytics to generate regular performance reports and insights.
- Conducted comprehensive on-site and off-site SEO analysis to assess and improve search rankings.
- Performed continuous keyword research, identifying new opportunities for search visibility and expansion.
Admin & Operation | Internship
My Weekend Plan
01.2021 - 07.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Updated website content and conducted performance analysis to enhance client engagement.
- Ensured accurate data entry and maintained up-to-date records in the database.
- Provided precise and relevant information to customers, ensuring seamless communication.
- Took on additional tasks to support team efficiency and overall success.
Banquet Server | Part Time
Sheraton Petaling Jaya Hotel
03.2018 - 12.2020
- Handled food and beverage orders for up to 10 guests, delivering prompt and friendly service.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Set up tables with precision, ensuring an elegant and uniform dining presentation.
- Collaborated with the team to deliver outstanding customer service across all banquet events.
- Managed beverage stations, preparing and replenishing hot drinks throughout events.
- Maintained a polished and professional appearance, representing the company with excellence.
- Welcomed guests, answered inquiries, and took initial drink orders to enhance their dining experience.
Education
Diploma in Hotel And Tourism Management -
MASA College
Bandar Puchong Jaya, Selangor, Malaysia 04.2001 -
Skills
Customer service
Team building
Calm under pressure
Attention to detail
Time management
Adaptability
Timeline
E-Retail Customer Executive
Rurutiki Sdn Bhd
02.2024 - Current
SEO Junior Executive
My Weekend Plan
07.2021 - 12.2023
Admin & Operation | Internship
My Weekend Plan
01.2021 - 07.2021
Banquet Server | Part Time
Sheraton Petaling Jaya Hotel
03.2018 - 12.2020
Diploma in Hotel And Tourism Management -
MASA College
04.2001 -
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