Experienced and reliable Application Support Engineer with 14 years of proven expertise in delivering end-to-end support for enterprise applications, with a strong focus on healthcare and hospital information systems (HIS). Adept at providing Level 1 and Level 2 support, troubleshooting application issues, managing system configurations, and guiding users in both clinical and administrative environments.
Extensive hands-on experience with systems such as e HIS, GE PACS, Power Chart, Magic View, CCIS, and other integrated hospital modules. Skilled in remote support tools (AWRC, CITRIX), helpdesk platforms (FOOTPRINT, ICON), database scripting (MySQL, Oracle), and Microsoft technologies.
Highly regarded for strong problem-solving abilities, effective communication with end users, and a proactive approach to minimizing system downtime. Committed to delivering consistent service excellence, improving user experience, and supporting digital transformation in mission-critical environments.
Application Support Engineer – Hospital Information System (HIS)
Application Support Engineer – Hospital Information System (HIS)
IT Helpdesk & System Support – Hospital Ampang
IT Support & Technical Helpdesk
Project Experience & Professional Development
Technical Skills & Certification
IT Support – Remote Assistance for Singapore-Based Users
IT Support & Server Maintenance
Database Development & Final Year Project
Windows Vista
Windows XP
Windows 2007
Internet Explorer
Mozilla Firefox
MS Office
Java
MySQL
HTML
Toad
Oracle
No 10 Taman Sri Jaya, Kg Gong Pauh, Kemaman, Terengganu, 24000, 016-3083771, erisyanatasya4@gmail.com