Reading,Travelling,Singing & Listening to music
Sulendrapaul Singh
Service Desk Engineer,Customer Care Consultant
Subang Jaya,No 5,Jalan SS17/2C
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Hardworking [Job Title] bringing [Number]+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Care Consultant
MAXIS Communications Bhd
11.1999 - 02.2004
- Document & troubleshooting all issues from billing, network, promotions on rate plans & value added services.
- Researched client issues to resolve complaints promptly
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Resolved complex customer issues, ensuring a positive and efficient experience.
Customer Service Consultant
VADS LTD
12.2006 - 12.2007
- Document all issues and generate reports detailing common problems and error trends in both dial-up and Streamyx
- Researched client issues to resolve complaints promptly
- Consistently exceeded expectations for customer satisfaction and call volume.
Call Centre Consultant
UMobile Pvt Ltd
03.2008 - 04.2009
- Handling inbound enquiries and complaints
- Conduct troubleshooting on billing,promotions on new rate plans,network issues & value added services
- Actively sought out feedback from peers and supervisors to improve performance and provide better support to customers.
- Collaborated with team members to create a positive work environment, boosting employee morale and productivity.
Financial Consultant
UMobile Pvt Ltd
04.2009 - 10.2012
- Promoted to Finance Consultant due to hard work and diligent performance
- Analyzed, examined and interpreted account records, compiled financial information reconciled bank statement and financial data
- Conduct training and supervision of employees to maintain optical performance.
Service Desk Engineer
Global Enterprise (M) Pvt Ltd
02.2015 - 02.2017
- Assist in new protocol development and benchmark for shorter and more efficient handling time.
- Responded promptly to after-hours support requests when necessary, demonstrating commitment to exceptional customer support at all times.
- Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
- Troubleshooting on various type of applications like Sphere,Java,Grasshopper & Phyton.
Service Desk Engineer
ATOS Origin Services (M) Pvt Ltd
04.2017 - 02.2020
- Handling troubleshooting and solving software & hardware issues of international end users (inbound calls) from APAC (Asia) & EMEA (Europe).
- Collaborated with team members to diagnose and resolve complex technical issues for clients.
- Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.
- Good understanding in MIcrosoft Active Directory
- Applications being utilized are Service Now, Outlook, Genesys, Citrix & Log Mein Rescue.
- Handling both Level 1 & Level 2 Hindi Support as well.
Education
SPM Grade 2 -
Anderson School Ipoh
01.1987 - 05.1991
LCCI - Intermediate Level - undefined
Shen Jai High School
11.1992 - 05.1993
Skills
Microsoft OfficeAnalysing and Problem SolvingGood CommunicationLeadership SkillsTelephony Sales and Customer SupportData Entry and Data AdministrationCustomer Service Excellence
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Certification
LCCI Intermediate,Certificate in Outstanding Customer Service One
Interests
Timeline
Service Desk Engineer
ATOS Origin Services (M) Pvt Ltd
04.2017 - 02.2020
Service Desk Engineer
Global Enterprise (M) Pvt Ltd
02.2015 - 02.2017
Financial Consultant
UMobile Pvt Ltd
04.2009 - 10.2012
Call Centre Consultant
UMobile Pvt Ltd
03.2008 - 04.2009
Customer Service Consultant
VADS LTD
12.2006 - 12.2007
Customer Care Consultant
MAXIS Communications Bhd
11.1999 - 02.2004
LCCI - Intermediate Level - undefined
Shen Jai High School
11.1992 - 05.1993
SPM Grade 2 -
Anderson School Ipoh
01.1987 - 05.1991