Overview
Work History
Education
Skills
Timeline
Generic

SUKMAWATI AKWA BINTI ABD AZIZ

Cheras

Overview

8
8
years of professional experience

Work History

Manager, Digital Product Support

KK GROUP OF COMPANIES (KK SUPERMART)
06.2024 - Current
  • Integrate and centralize the end-to-end escalation support for finance, CRM, and operations within Digital Products Services
  • Prepare and deliver the analytical report to management
  • Developing and implementing SOP.

Manager, Operations Service Assurance

HAPPY MOMENTUM SDN BHD
11.2019 - 05.2024
  • Reconciliation Management: Daily Reconciliation, Exception Handling, Reporting
  • Billing and Settlement: Billing Operations, Settlement Processes, Automation
  • Risk Management and Compliance: Compliance, Risk Assessment
  • Process Improvement: Workflow Optimization, Developing and implementing SOP, Develop budget / forecast planning
  • Team Management: Leadership, Training and Development, Utilized financial analysis and modelling tools
  • Stakeholder Coordination: Internal Coordination, External Partners
  • Managing the operations team, Designed and implemented a document control and tracking system, Developed tracking and reporting mechanisms.

Senior Executives, Operations

MOBILITYONE SDN BHD
01.2019 - 10.2019
  • Telco reloads and bill payments stock monitoring, Ensure all settlement file from all channel are completely upload on daily basis, Ensure files are reconcile on daily basis, Proactively check and investigate exceptional transaction from the reload reconciliation, Proactively check and investigate any variance related to settlement from any channel, Update Reload reconciliation tracker on daily basis, Process and generate softpin request, Follow up on payment, invoice & supporting document from Finance/ Customer, Ensure settlement are process accurately and timely as per agreement with merchant, Ensure all adjustment of transaction are made on timely as per SLA, Ensure all tracker related to wallet transaction are updated daily, Follow up issue accordingly, Ensure that stock levels are adequate and orders are made timeously.

Senior Executives, Enterprise Sales Operations

YTL COMMUNICATION SDN BHD
08.2016 - 12.2018
  • Experience in sales operations and key account management, Quality check on inquiries resolved by Premier Support Team, Assist with SLAs management, Arrange end-to-end installation and registration assignment for new Enterprise accounts, Analyse daily operations, reports and cases escalation, Prepare Case Incident & Root Cause Analysis Report, Resolved billing issues affecting 50% of customers within two months of a system migration for Consumers & Enterprise accounts.

Education

Master in Business Administration -

University of Technology Malaysia
03.2024

Executive Diploma in Management -

University of Malaya
10.2016

Certificate in Computer Science -

PTPL College
06.2000

Skills

  • People Management
  • Financial Management
  • Customer Experience
  • Sales Operations
  • Team Leadership
  • Budget Monitoring
  • Customer Relationship Management (CRM)
  • UAT Coordination
  • Microsoft Excel
  • Intelligent Diagramming (Lucid Chart)
  • Canva
  • E-Wallets Operations
  • Merchant Management

Timeline

Manager, Digital Product Support

KK GROUP OF COMPANIES (KK SUPERMART)
06.2024 - Current

Manager, Operations Service Assurance

HAPPY MOMENTUM SDN BHD
11.2019 - 05.2024

Senior Executives, Operations

MOBILITYONE SDN BHD
01.2019 - 10.2019

Senior Executives, Enterprise Sales Operations

YTL COMMUNICATION SDN BHD
08.2016 - 12.2018

Master in Business Administration -

University of Technology Malaysia

Executive Diploma in Management -

University of Malaya

Certificate in Computer Science -

PTPL College

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SUKMAWATI AKWA BINTI ABD AZIZ