Sukanya Chuasamun

Customer Success Account Manager/ Partner - Focused / Premier Support for Partner, PSFP Support (LC3) 2024-Current

• Manage partner-focused engagements, working with 16 strategic partners, 6 Asian markets: Malaysia, Thailand, Philippines, Cambodia, Singapore, and Myanmar, driving alignment on outcomes and business priorities.
• Developed and executed partner engagement strategies that strengthened collaboration and supported measurable business outcomes.
• Partnered with clients to translate customer needs and business priorities into actionable success plans.
• Coordinate with partners and cross-functional Microsoft teams to drive onboarding, adoption, execution, and resolution of customer-impacting challenges.
• Utilised data and customer insights to identify opportunities, track progress against success objectives, and enhance partner engagement.

Customer Success Account Manager / Customer-Focused, Unified Support (LC2) 2021-2023

• Coordinated smooth onboarding for new clients by developing and executing structured customer engagement plans aligned to business needs.
• Facilitated account acquisition and customer engagement through customer-centric, data-driven approaches.
• Partnered with customers to define desired business outcomes, success objectives, and measurable performance indicators.
• Collaborated with customers to translate business priorities into actionable success plans.
• Build trusted customer relationships and coordinate internal stakeholders to support adoption, engagement, and successful customer outcomes.

• Drove pipeline through new prospect acquisition, collaborating with the marketing team to align strategies
• Built and cultivated prospect relationships to advance opportunities through the sales funnel
• Work closely with Sale director to develop and grow sale pipeline by getting new prospects setting meetings such as face to face or telephonic discussion
• Communicate with the right contact via mass communication, telephone and email, to follow up leads and conduct research to identify potential prospects within the target market
• Manage data for new prospective clients within CRM, ensuring all communications logged accurately
• Utilised cloud software for CRM management, loyalty programme oversight, and digital marketing strategies.
• Develop event and PR plans for the region and develop areas of new account sales and growth
• Territories cover Thailand, Malaysia, and Singapore

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Routed qualified opportunities to appropriate sales executives for further development and closure, contributing to quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand database of prospects within assigned territory and team with channel partners to build
• Managed client relationships throughout all phases of the sales cycle, including on-site visits to strengthen engagement
• Understand customer needs and requirements BANT
• Working closely with operations and customer support to ensure customer satisfaction
• Assisting customers with complaints or inquiries related to products, services, and purchases
• Providing customers with an expected budget, payment agreements, and delivery estimates
• Managed ERP solutions for manufacturing, accounting, inventory, and HRIS functions

• Engaged with mid-sized and large prospects and conducted events for relevant roles (C-Level)
• Cultivated new mid-sized and large prospects through outbound prospecting efforts, including target identification and handoff to sales
• Responded to warm inquiries to assess product interest using BANT framework
• Conducted market research to inform Territory Managers in Thailand, Malaysia, Vietnam, Singapore
• Demonstrate leadership capabilities, strong business acumen, ability to collaborate
• Managed ERP system for manufacturing, accounting, and inventory processes.

• Sold service renewals and expanded customer base across Thailand territory
• Source new sales opportunities through inbound lead provided to follow-up, make outbound cold calls and emails (mainly outbound)
• Build relationships with key decision makers and match customers with the right solutions for their needs
• Covered Thailand territory; initiated and closed sales for leading telecommunications solutions supplier
• Maintained and expanded database of prospects within assigned territory
• Team with channel partners to build pipeline and close deals (End user focus)
• Managed inventory of Lenovo products

• Front-line service support to customers before, during and post-stay, ranging from general enquiries to complex refunds or relocation
• Managed customer relations across Thailand and Malaysia, addressing enquiries and resolving issues promptly
• Enhanced customer satisfaction and loyalty by delivering exceptional traveller experiences
• Maximised revenue from each booking through strategic upselling and tailored services