Sukaniya Chandra
Customer Service Associate
Rawang
Summary
Experienced professional with 7+ years in customer service and virtual assistance. Expertise in managing communication channels and resolving inquiries to ensure customer satisfaction. Proven track record of enhancing clients\' online presence across diverse industries since 2022. Strong organizational skills, proactive problem-solving abilities, and a relentless passion for excellence make me a valuable asset in any customer engagement role.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Virtual Assistant
Self-Employed
01.2022 - Current
- Led social media strategies for clients like Pizzarella Misolimchi,Pink Chilli Catering and Geetha Properties,LS Creation,Seni Sattisorru Puchong,Sanwa Tours,TMKL Tours boosting brand engagement and visibility
- Executed content planning and scheduling, improving brand consistency and follower interaction
- Provided excellent customer service with timely, professional responses across platforms, enhancing customer loyalty
Customer Service Associate
Melaleuca Southeast Asia
01.2016 - Current
- Delivered world-class service by adeptly resolving customer inquiries and issues, maintaining a high level of customer satisfaction
- Exceeded performance targets by handling a high volume of customer interactions while ensuring quality and efficiency
- Proactively identified opportunities to upsell and cross-sell additional products and services, contributing to increased revenue
Customer Service Representative
Scicom MSC Sdn Bhd
09.2014 - 01.2016
- Excelled in managing customer communications, providing accurate information, and resolving issues related to flight reschedules, enhancing the customer journey
- Played a key role in upselling additional products and services, demonstrating strong persuasive communication skills
Education
SPM -
SMK Bukit Sentosa
01.2010 - 12.2010
Cert in F&B - undefined
Septronic Skills
01.2011 - 12.2012
Skills
Leadership abilities
Social media marketing skills
Problem-solving skills
Service excellence
Proficient in Microsoft Office
Fast learner
Multitasking
Adaptability and flexibility
Expected Salary
RM 3600 and above
Referral
Name : Jack Wo
Position : Customer Service Supervisor
Contact : 012 316 5118
Timeline
Virtual Assistant
Self-Employed
01.2022 - Current
Customer Service Associate
Melaleuca Southeast Asia
01.2016 - Current
Customer Service Representative
Scicom MSC Sdn Bhd
09.2014 - 01.2016
Cert in F&B - undefined
Septronic Skills
01.2011 - 12.2012
SPM -
SMK Bukit Sentosa
01.2010 - 12.2010