Summary
Overview
Work History
Education
Skills
Affiliations
Training
Additional Information
References
Personal Information
Timeline
Generic

Sujithra Manoharan

Selangor

Summary

Dynamic professional with extensive experience at SriLankan Airlines, excelling in revenue management and market analysis. Proven track record in enhancing pricing strategies and customer satisfaction. Adept at team development and communication, driving productivity and achieving corporate yield objectives through innovative solutions and effective problem-solving.

Overview

21
21
years of professional experience

Work History

Manager - Resevation & Ticketing

SriLankan Airlines
Kuala Lumpur
01.2012 - Current
  • Monitoring passenger demand to develop traffic.
  • Coordinate and develop the initial allocations on assigned routes.
  • Maximizing the group sales, consultation opportunity to cross-sell, and upsell any relevant auxiliary product.
  • Coordinating with marketing and sales groups and field offices to assist and suggest any changes to allocation plans for these departments.
  • Assisting the field offices in selling seats within the framework of corporate yield objectives.
  • Maintaining tremendous working relationships with clients and agents by updating them on new products and services, while at the same time working towards constantly improving those relationships.
  • Evaluate and analyze all online fare proposals.
  • Evaluate the marketplace and competitive data to optimally align pricing strategies within the marketplace
  • Develop strategies toward the enhancement of business and revenue for the organization.
  • Maintain P&C documents on pricing and fares.
  • Prepare the sales report every month.
  • Communicate with travel agents to obtain updates on the market and groups traveling.
  • Handle complaint cases from passengers and travel agents.
  • Involvement in cost-cutting measures. e.g., seat and meal wastages upon departure.
  • Develop, motivate, and lead the workforce that will contribute to increased productivity and industrial harmony.
  • Researching, gathering and analyzing the products availability in the market to assist in the proposal of new products and services to improve Company sales
  • Developed and implemented improved customer service protocols to increase satisfaction.
  • Prepared reports on a daily and monthly basis.
  • Maintained effective communications with internal and external agencies.
  • Provided passenger assistance at the ticket counter.
  • Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
  • Led a team, ensuring high productivity and excellent customer service.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisting clients in person, on the telephone, and by email.
  • Implementing benchmark standard strategies to increase the organization's sales.
  • Undertaking necessary actions during flight disruptions, and liaising with the airport offices and the head office.

Reservation & Ticketing Supervisor/ Sales Support

Oman Air
01.2010 - 01.2012
  • Issue ticket for all sector
  • Handles enquiries about reservation via telephone and email
  • Handling Frequent Flyer Programme
  • Handling no-show every week
  • Modifying and confirming passenger seat bookings
  • Preflight check
  • Handle group request and pricing

Executive (BSP settlement & Accounts) / Reservation Ticketing

Indian Airlines
01.2004 - 01.2010
  • Handling all BSP related work-downloading thru web and billings
  • Issuing ADM, ACM
  • Handling all issue about-including cargo reservation via CSC system
  • Pre-flight check handling
  • Modifying and confirming passenger seat bookings
  • Issue ticket for all sector
  • Handling payment and invoices
  • Handles enquiries about reservation
  • Handles all enquiries via telephone and e-mail

Education

Sijil Pelajaran Malaysia (SPM) -

01.1999

Sijil Tinggi Pelajaran Malaysia (STPM) -

01.2001

Degree in Education - Education, Commerce

University Tun Abdul Razak

Master in Business Administration - Business, Strategic Management

International Islamic University Malaysia (UIA)

Skills

  • Revenue management
  • Ticketing systems
  • Market analysis
  • Pricing strategy
  • Data evaluation
  • Customer service
  • Sales reporting
  • Communication strategy
  • Problem-solving abilities
  • Team development
  • Interpersonal skills

Affiliations

  • Reservation and ticketing
  • Supervision
  • Excellent customer interaction
  • Customize Reservation Solution
  • Group Reservation Management
  • Travel Planning and Price Negotiation
  • Product Knowledge
  • Training and Development

Training

  • Marketing Training College (MTC), Hyderabad, e-ticketing and reservation
  • Sabre GDS System
  • ALTEA GDS System – IAA, CMB
  • ALTEA Reservation & Ticketing - BKK

Additional Information

MYR 7000 (negotiable), Immediately with sufficient notice to handover current responsibilities

References

  • Mr.Balachandran Chinnaswamy, Regional Manager, Air Astana, 012-2891409
  • Mr.Wong Kim Juan, Ex-General Manager, SriLankan Airlines, 012-3963909

Personal Information

  • Age: 43
  • Date of Birth: 08/28/1982
  • Gender: Female
  • Nationality: Malaysian
  • Marital Status: Single

Timeline

Manager - Resevation & Ticketing

SriLankan Airlines
01.2012 - Current

Reservation & Ticketing Supervisor/ Sales Support

Oman Air
01.2010 - 01.2012

Executive (BSP settlement & Accounts) / Reservation Ticketing

Indian Airlines
01.2004 - 01.2010

Sijil Pelajaran Malaysia (SPM) -

Sijil Tinggi Pelajaran Malaysia (STPM) -

Degree in Education - Education, Commerce

University Tun Abdul Razak

Master in Business Administration - Business, Strategic Management

International Islamic University Malaysia (UIA)

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Sujithra Manoharan