Suh Jien Kak

• Establish and grow business relationship with clients and partners in health & personal care division
• Strategize and implement setting up of health division that aligns with the overall company’s long-term direction
• Play as an advisory role to the company on the newly set-up health division
• Communicate with relevant stakeholder & internal departments for business optimization
• Responsible for collating required project information from other departments and compilation in conjunction with business needs for development
• Analyse market trends and accordingly develop sales plans to increase brand awareness
• Identify opportunities for new business development within the relevant market.
• Conduct research and analyse needs on target clients
• Generate new business by meeting potential clients to understand needs and providing relevant solutions
• Coordinate with partners to create and execute business plans to meet sales goals
• Build relationships with corporate clients and understand their needs and requirements, maintain consistent contact with a focus on building lasting relationships
• Manage the sales process to close new business opportunities
• Meeting and exceeding both weekly and monthly activity as well as revenue targets
• Maintain knowledge of products and services offerings by the company
• Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Performed research to uncover potential target areas, markets and industries.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Collaborated with marketing departments to support business objectives and client acquisition.

Retail Management:

Corporate Strategy:

- Health ambassador of the company

- Health discussion session (social media platform eg. FB)

- Attended personal development training

- Keep abreast of advancements in medicines by attending conferences and seminars

- Continuously coaching in-store team to meet the high standard of customer services & store operation processes

- Work closely with organisation’s operation team to ensure effective marketing strategies applied (store layouts, promotions and planogram, gondola display techniques)

Regulatory:

- Complied with strict health, industry and organizational regulations to maintain patient safety.

- Ensure sales & supply of medicinal products comply with regulatory

requirements & policies

- Maintain store regulatory compliance.

- Maintain regular update from regulatory body on the latest regulatory

requirement or changes in the industry

- Regularly update knowledge on product regulatory framework and drug registration process through Quest 3 platform.

Inventory Management:

- Manage all aspects of loss prevention to minimise shrinkage through

enforcing tight administrative control and high staff awareness level

- Manage pharmaceutical supply procurement and management processes.

- Maintained effective level of medicines and supplies to meet expected demand

- Keep track of the medication store & other healthcare supplies.

- Manage inventory procedures and processes as per company policy

- Monitore ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

- Manage stock levels & markdowns to ensure optimum level of product availability.

- Monitor completion of daily and weekly non-negotiable standards of store operation

- Monitor stock expiry date and take appropriate action to minimise write off of expired stock

- Maintain proper stock level of prescription medications

Supplier Relationship Management:

- Maintain effectively close relationship with medical representatives

- Obtain up to date promotions, pricing changes and product knowledge from suppliers.

- Obtain latest market insight and industry knowledge through effective

communication with suppliers

Sales Floor:

- Maximise sales opportunities through appropriate store merchandising techniques that support company marketing activities

- Maintain visual merchandising to company standards

- Merchandising & set up in-store product displays

- Develop superior knowledge of products, services and all promotional activities

- Ensure appropriate stock levels and floor replenishment

- Recommend OTC devices or medication options to help mitigate individual symptoms

- Confident communication & decision making skills to provide informed advice on OTC lines to customers

- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.

- Educated patients on medical equipment such as compression stockings, nebulizers and urinary bags.

Poison Counter:

- Interpreted prescription orders, dispensed medications and counseled patients on drugs

- Order & perform expiry checklist on timely manner.

- Review patient’s prescription on appropriateness of the drug prescribed.

- Dispense medications and communicate with prescribers regarding therapeutic incompatibilities.

- Dispense medicines based on prescriptions accurately, safely, in adequate amount and labeled

- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.

- Selling and controlling medicines and other health supplies

- Provides relevant health tips and advices according to individual needs to encourage improvement in achieving healthy lifestyle

- Provides counselling about medications, explain how & when medications should be taken, examine which other drugs patient is taking & how they might interact & note possible side effects

- Respond to questions and discussed side-effects of specific brand-name and generic pharmaceuticals

- Communicate potential issues and reactions to specific medications for patients ranging from children and teenagers to adults and geriatrics

- Deliver training on medical device use and storage to enhance support for different groups of patients

- Provide health screenings (BP, BG, BMI) and other related patient care

services

- Maintain appropriate drug records and completed reports as necessary

Customer Service:

- Build loyal customer base by creating long term relationships

- Counsel and attend to customers’ questions in aspect of medications,

nutritional supplement and herbal

Clinical:

- Train PRP on clinical care and medication dispensing.

- Participate in ward rounds to collect patient histories relating to medical use and take part in decision-making process which includes highlight a drug’s potential side effects, identify harmful drug-drug interactions & assess the suitability of treatments for patients with particular health conditions.

- Advised physicians on how to properly dose medications.

- Liaise with other healthcare professional on patient’s medication problems

- Educate patients on possible drug interactions, potential side effects and optimal methods of administration.

- Evaluate patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.

- Provide patient discharge medication dispensing

- Obtain & document accurate medication history & reconcile medication history with current medications to ensure quality use of medication throughout patient’s episode of care.

In-Patient:

- Conduct wards inspection.

- Participate in stock count & maintain logs, records & other clinical stock documentation.

- Make sure medicines are stored appropriately & securely to ensure freshness & potency

- PIC of psychotropic substance including its inventory management.

- Supervise and coach team of pharmacy asssistants (PA) and trainees.

- Verify PA’s preparation & labelling of medicines

- Supervised dispensation of controlled substances, including Group B and C drugs.

- Ensure accurate dispensing & timely distribution of drugs & medicines for in patient

- Develop hospital staff’s pharmacological knowledge by providing Continuous Medical Education (CME) sessions

- Maintain proper recording of controlled substances

- Comply with regulatory & Act.

- Provide accurate, adequate & timely drug info to HCP.

- Monitor ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

-Hand count controlled medications, measure liquids and reconstitute antibiotics.

- Involve in Total Parenteral Nutrition (TPN) preparation & case reviewing to optimize nutrition supply to patient.

- Closely monitor department performance metrics

Diabetes MTAC:

- Provide nutrition / lifestyle modifications & medication advice

- Ensure medication compliance

• Complied with strict health, industry and organizational regulations to maintain patient safety.
• Dispensation of controlled substances using careful oversight and audit procedures.
• Verified and labeled prescriptions.
• Interpreted prescription orders, dispensed medications and counseled patients on drugs.
• Checked medication bottles for proper labeling before allocating to patients.
• Educated patients about possible drug interactions and gave special administration instructions.
• Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
• Maintained appropriate drug records and completed reports as necessary.
• Verified safety and efficacy of medication usage by reporting adverse drug effects, medication errors and other quality issues.
• Monitored and counseled chronic disease patients to maximize treatment efficacy.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
• Exhibited proficiency in IV and chemo compounding.
• Evaluated patient histories to assess medication compliance and spot issues such as excessive usage.
• Reported adverse drug events (ADE) and medication errors in alignment with regulatory policies and procedures.
• Collaborated with colleagues, technicians and leading pharmacists in effective prioritization and filling of orders.
• Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.