Summary
Overview
Work History
Education
Skills
Personal Information
Driving License
Accomplishments
Languages
References
Favorite Sport
Extracurricular Activities
Hobbies and Interests
Timeline
Hi, I’m

SUHANA BINTI BASRI

Johor Bahru,01
SUHANA BINTI BASRI

Summary

Resourceful and dedicated high school student with excellent analytical skills and a demonstrated commitment to providing great customer service. Motivated attitude and a variety of powerful skills. Dedicated customer service representative focused on quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Hardworking individual ready to join a new team and excel under pressure while exuding positivity. Highly organized and skilled in written and verbal communication. Well-rounded and professional team player dedicated to continuing academic pursuits at a high school level. Adept at receiving and monitoring data from multiple sources, including the Access FMS system. Skilled in remodeling with a passion for creating attractive, clean, organized, and comfortable spaces. Possessing a brave attitude, diligence, quick understanding, and a strong desire to learn. Able to work effectively in a group by following management instructions. Capable of working towards achieving company missions even in high-pressure situations. Valued Assistant Project Manager who addresses complex obstacles with experienced insight and anticipation. Demonstrates knowledge of quality management principles through clear communication of task expectations and informed suggestions for process optimizations.

Overview

22
years of professional experience

Work History

MZ IZDIHAR ENTERPRISE

Assistant Project Manager
01.2024 - Current

Job overview

  • Part time Jobs work from Home
  • Monitor employee assignments, record completed work, calculate salary, manage payments, assist in bill and wage payments, monitor working hours and lorry arrivals, ensure smooth business operations.
  • Generated repeat business through exceptional customer service.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Partnered with project team members to identify and quickly address problems.
  • Devised and implemented attainable schedules, timelines and milestones for on-track projects.

SPX SHOPEE EXPRESS MALAYSIA SDN BHD

Supervisor HUB
03.2022 - 01.2024

Job overview

  • Report maintenance needs, identify defective parts, report maintenance and repair needs, report damaged packages and equipment, track customer feedback, assign work to sorters, monitor hub movements, monitor driver's journey, handle customer complaints, monitor COD payments.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Collected, arranged, and input information into database system.

CDC J&T Malaysia SDN BHD

hub Leader Dispacther Delivery Route
01.2020 - 01.2021

Job overview

  • Maintain delivery records, manage delivery routes, track customer orders, ensure on-time delivery, maintain delivery schedule, remind drivers of COD payments, handle undelivered parcels, maintain hub safety, report problems to management.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Observed packing operations to verify conformance to specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Coway Malaysia SDN BHD

Leader Sale & Health Planner
01.2019 - 01.2021

Job overview

  • Collaborate with health professionals, develop customer segmentation models, establish relationships with influencers, recruit and train sales team, collaborate with marketing team, build relationships with customers, conduct customer reviews, develop promotional campaigns.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Assisted with new hire processing and existing training programs.
  • Collaborated with team to identify sales trends and implemented initiatives to enhance revenue.
  • Applied lean manufacturing practices to coordinate production output and inventory levels.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Attended industry events to represent organization and build professional network.
  • Confirmed confidential budget reports remained up-to-date for manager.
  • Supported office business development and customer service.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained database systems to track and analyze operational data.
  • Created and managed project plans, timelines and budgets.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.

ELASTIC DESIGNER

Partner/Assistant Designer
07.2013 - 08.2015

Job overview

  • Maintain partner directory, create design specifications, conduct research on design trends, collaborate with design professionals, assist in product delivery, handle accounts and payments, promote company products.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.

SHIMANO SDN BHD

Store Leader
09.2002 - 08.2004

Job overview

  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Coordinated clearance events to clear shelf space for new product lines.
  • Controlled costs consistently to effectively eliminate waste and increase profits.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Conducted inventory analysis to determine optimal stock levels.
  • Answered product questions and assisted customers in selection and checkout.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Merchandised products beautifully with attractive displays to quickly move stock.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Oversaw financial operations by monitoring expenses and reconciling bank statements.

Education

INSTITUT KEMAHIRAN BELIA NEGARA PULAI SEBATANG
PONTIAN, JOHOR.

Some College (No Degree) from SIJIL KEMAHIRAN TAHAP 1

University Overview

  • COURSE - 2001

- Continuing education in - Designing traditional clothing for men, women in Malaysia

SEK. MEN. KEB. DATO' MOHD YUNOS SULAIMAN PEKAN NENAS
Pontian, Johor

Some College (No Degree) from SIJIL PELAJARAN MALAYSIA - 2000

University Overview

  • RESULT EXAM SPM -2000

1- BAHASA MELAYU : A- CEMERLANG
2- BAHASA INGGERIS : D LULUS ATAS
3- MATEMATIK : C+ KEPUJIAN ATAS
4- PENDIDIKAN ISLAM : B+ KEPUJIAN TERTINGGI
5- SAINS : A- CEMERLANG
6- GEOGRAFI : B KEPUJIAN TINGGI
7- SEJARAH : B KEPUJIAN TINGGI
8- TASAWWUR ISLAM : B KEPUJIAN TINGGI
9- KESUSASTERAAN MELAYU KOMUNIKATIF : B+ KEPUJIAN TERTINGGI

- Completed professional development in : BAHASA MELAYU

  • CRTIFICATE OF SCHOOL :

- Elected Captain of : Kadet Remaja
- Continuing education in : Pendidikan Islam
- Awarded : First Classroom Cleanliness Competition

SEKOLAH AGAMA KHAS KAMPUNG SAWAH PEKAN NENAS
Pontian, Johor

MALAYSIA from SIJIL AGAMA DARJAH KHAS NEGERI JOHOR
01.1998

University Overview

  • RESULT EXAM AGAMA DARJAH KHAS- 1998

- Lulus : Pangkat 2 sijil agama darjah khas


Skills

  • Hard Working
  • Problem Solving
  • Leadership and Teamwork
  • Creativity
  • Ability to Work Under Pressure
  • Adaptability
  • Ability to Work in a Team
  • Communication Skills
  • Packing
  • Cleanliness
  • Highly Organized
  • Microsoft Office Word
  • Decision Making
  • Microsoft Excel
  • Computer Skills
  • Fast Learner
  • Customer Service
  • Sorting
  • Accounting Money
  • Stock management
  • Upselling and Cross Selling
  • Department Oversight
  • Loss Prevention
  • Records Management
  • Resource Utilization Planning
  • Store operations
  • Team Management
  • Cash Management
  • Work Planning and Prioritization
  • Restocking oversight
  • Project Resource Assessment
  • Client Relationships
  • Schedule Management
  • Quality Control
  • Billing management
  • Event Logistics
  • Project Planning
  • Project Reporting

Personal Information

Personal Information
  • Place of Birth: PEKAN NENAS, PONTIAN, JOHOR
  • Date of Birth: 16 SEPTEMBER 1983
  • Nationality: Malaysian
  • Status : WIDOW ( Single Mother)

Driving License

Driving License
  • LICIENCE APPROVED BY JPJ JOHOR :

- CLASS = B2

- CLASS = D

- CLASS = GDL  D:BTM <= 3600KG

  • ALL LICIENCE CERTIFICATE EXPIRED DATE : 16 September 2025

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 70 staff members.

Languages

BAHASA MELAYU
BAHASA INGGERIS
BAHASA ARAB MENULIS

References

References
  • ACCOUNT OFFICER COMPANY MZ IZDIHAR.

- Name : NUR FATIN NAJIHAH BINTI MULYADY S

- Email : fatinnajihah4306@gmail.com

- No.Tel : +6014-2717118

Favorite Sport

Favorite Sport
  • Badminton
  • Muai Thay

Extracurricular Activities

Extracurricular Activities
Perlawanan Badminton, Pekan Nenas, Pontian, Johor, 1994, Naib Johan: Pontian District, Johor girls' doubles Badminton competition.

Hobbies and Interests

Hobbies and Interests
  • SWIMMING
  • HIKING
  • KARAOKE

Timeline

Assistant Project Manager
MZ IZDIHAR ENTERPRISE
01.2024 - Current
Supervisor HUB
SPX SHOPEE EXPRESS MALAYSIA SDN BHD
03.2022 - 01.2024
hub Leader Dispacther Delivery Route
CDC J&T Malaysia SDN BHD
01.2020 - 01.2021
Leader Sale & Health Planner
Coway Malaysia SDN BHD
01.2019 - 01.2021
Partner/Assistant Designer
ELASTIC DESIGNER
07.2013 - 08.2015
Store Leader
SHIMANO SDN BHD
09.2002 - 08.2004
INSTITUT KEMAHIRAN BELIA NEGARA PULAI SEBATANG
Some College (No Degree) from SIJIL KEMAHIRAN TAHAP 1
SEK. MEN. KEB. DATO' MOHD YUNOS SULAIMAN PEKAN NENAS
Some College (No Degree) from SIJIL PELAJARAN MALAYSIA - 2000
SEKOLAH AGAMA KHAS KAMPUNG SAWAH PEKAN NENAS
MALAYSIA from SIJIL AGAMA DARJAH KHAS NEGERI JOHOR
SUHANA BINTI BASRI