SUHAINIWATI ALIAS

• Built strong relationships with clients through regular follow-ups, resulting in repeat business and referrals.
• Participated in weekly team meetings to review performance metrics against targets set by management, identifying areas for improvement where necessary.
• Boosted customer satisfaction by providing timely and accurate information about products, pricing, and promotions.
• Participated in ongoing professional training programs to further hone selling skills and stay current with best practices in inside sales techniques.
• Developed and implemented sales strategies to increase revenue.
• Collaborated with various departments within the organization to address customer issues or concerns promptly, fostering long-lasting business relationships built on trust and satisfaction.
• Implemented creative tactics to re-engage dormant leads, resulting in increased conversion rates and additional revenue for the company.
• Kept detailed records of all customer interactions and transactions using CRM software, ensuring seamless communication across departments.
• Consistently met performance metrics such as call volume, talk time, and deal closure rates, contributing to the overall success of the sales team.
• Conducted thorough market research to identify opportunities for expanding the client base and increasing sales growth.
• Assisted in the development of targeted marketing campaigns that increased lead generation rates significantly.
• Worked closely with outside sales representatives to jointly close complex deals requiring multiple touchpoints with prospects or clients.
• Improved team performance by sharing successful tactics during internal workshops or informal coaching sessions with colleagues seeking guidance on specific challenges faced during prospecting or closing deals.
• Collaborated with colleagues to develop new strategies for up-selling and cross-selling products or services.
• Maintained extensive knowledge of industry trends and competitors'' offerings to effectively position products as superior alternatives.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Updated accounts and maintained long-term relationships with clients.
• Informed customers of promotions to increase sales productivity and volume.
• Built relationships with customers and community to promote long term business growth.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Met existing customers to review current services and expand sales opportunities.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Recorded accurate and efficient records in customer database.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

• Achieved and exceeded revenue goals and KPIs.
• Coordinate and monitor outgoing and inbound deliveries.
• Oversaw scheduling for day-to-day activities of transportation as well as warehouse employees and contractors..
• Implemented a warehouse management system to optimize storage space utilization and improve order fulfillment accuracy.
• Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
• Enhanced operational efficiency with thorough analysis of transportation routes, optimizing delivery schedules, and decreasing fuel costs.
• Monitored and reported on functional operating costs, notifying management of cost and labor overruns and providing recommendations for resolution.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Coordinated international shipments, navigating complex customs requirements and ensuring compliance with import/export regulations.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Described product and service details to customers to provide information on benefits and advantages.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
• Collaborated with cross-functional teams to improve overall customer experience within the company.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Promptly responded to inquiries and requests from prospective customers.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Described product and service details to customers to provide information on benefits and advantages.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Maintained up-to-date knowledge of product and service changes.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Promptly responded to inquiries and requests from prospective customers.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

• As Admin Assistant basic task more to Administration work. Also involve in Production and Sales process. Helping Production Department monitoring stock card and stock inventory report. Liaise with supplier as a purchaser to make sure stock level always in minimum level and able to run the production to avoid any delay in production or delivery schedule and coordinated with sales person on delivery schedule. For Sales Department directly involved in delivery arrangement or schedule and prepared the checklist and Delivery Order a day before delivery.

• Daily basis more on preparing quotation and liaise with existing and new customers. Focus more on sales and prepare all the documentation for tender and quotation. For ISO 9000:2000,we need to prepare the documentations for audit purposes. Am Bank Group and government sector is a biggest and important customer , therefore the inquiries for quotation, site visit or supplier visit must be up to date and punctual.

• For this position, focus more on customer satisfaction and feedback. At the same time has increased the capabilities of self-control and be able to control it like Auto Cad Bed floor plan or 3D drawings. Prepared customer survey form every six month in order to earn the customer satisfaction and forward the report to top management. Respond to customer inquiries via email, phone or fax. Completed ISO either internally or externally based as per scheduled.

• Listened to customers' questions and concerns to provide answers or responses.
• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.