Summary
Overview
Work History
Education
Skills
Timeline
Achievement
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SUHAILA BINTI MOHAMED Suhaila

Personal Banker
No 7 Jalan Kencana 1A/7, Taman Pura Kencana 83300 Sri Gading Johor

Summary

Proven Personal Banker with a track record of enhancing customer satisfaction and boosting sales growth at RHB Bank Berhad. Expert in financial product knowledge and customer service, adept at cross-selling and upselling. Demonstrated ability to foster trust and build lasting client relationships, contributing to branch success. Skilled in banking policies and effective issue resolution, ensuring compliance and customer loyalty.

Overview

22
22
years of professional experience

Work History

Personal Banker

RHB Bank Berhad
05.2011 - Current
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Supported managers in implementing operational improvements that increased efficiency across the branch network.
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Personal Financial Consultant

Bank Islam Malaysia Bhd
02.2008 - 03.2010
  • Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports.
  • Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
  • Promoted products and services by conducting educational seminars to clients and prospects in Johor Area.
  • Built strong relationships with clients through regular communication, trust, and understanding of their financial goals.
  • Collaborated with cross-functional teams to develop holistic wealth management solutions for high-net-worth individuals.
  • Increased client satisfaction by providing exceptional customer service and promptly addressing questions or concerns.

Customer Service Representative

Telekom Sales & Services Sdn Bhd
02.2003 - 06.2008
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma -

College SAL Johor Bahru Kawal Selia UKM
Johor Bahru, Malaysia
04.2001 -

No Degree -

The INTERBANKERS CENTRE
Batu Pahat, Malaysia
04.2001 -

Skills

Customer Service

Timeline

Personal Banker

RHB Bank Berhad
05.2011 - Current

Personal Financial Consultant

Bank Islam Malaysia Bhd
02.2008 - 03.2010

Customer Service Representative

Telekom Sales & Services Sdn Bhd
02.2003 - 06.2008

High School Diploma -

College SAL Johor Bahru Kawal Selia UKM
04.2001 -

No Degree -

The INTERBANKERS CENTRE
04.2001 -

Achievement

1 - Certificate of Achievement Performance Jan to Mac 2018 in GRD Champion Sales Campaign, Category Personal Banker.

2 - Certificate of Achievement Performance Jan to Mac 2015, 3th Runner up Product  Champion ASB Category Assistant Sales Manager.

3- Certificate of Achievement Performance June to August 2012 with 'A' Segmentation Rating. 

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SUHAILA BINTI MOHAMED SuhailaPersonal Banker