Suhaila Suhaime
Kuala Lumpur
Summary
Experienced in banking line with over 15 years leading cross-functional teams, streamlining processes and driving revenue growth. Expert in managing customers conflict and maintain loyalty. Experience in delivering impactful presentation and creating awareness on the importance of financial literacy. Proven leader with a commitment to continuous improvement and team development.
Overview
22
22
years of professional experience
Work History
Rakyat Xclusive Centre Manager
Bank Rakyat
12.2022 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers through account development especially high-net-worth customers.
- Creating awareness and educate the importance of financial literacy by giving a presentation to the staff of ministry and private companies.
- Responsible to established new business opportunity.
- Preparing a presentation of products and services offering.
- Cross-trained team members to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Senior Executive
Bank Rakyat
11.2007 - 12.2022
- Established and directed successful programs focused on Banca Takaful, Unit Trust and Estate Management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained department and sales personnel nationwide to ensure they are well equipped with products knowledge and resourceful.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Personal Financial Advisor
CIMB Bank
01.2004 - 12.2006
- Responsible in promoting and marketing Bank's financial products, such as unit trust and insurance.
- Established a good rapport with new and existing customers.
- To achieve the targets that has been set.
Executive
Pergerakan Puteri Islam Malayisa
05.2002 - 12.2003
- Assist the manager preparing the module.
- Assist the manager in administration.
- Assist the manager to assure all stocks are available.
Education
Master of Business Administration (MBA) Leadership - Leadership
Universiti Tun Abdul Razak (UniRazak)
Kuala Lumpur12.2015
Bachelor of Business Administration - Management And Marketing
University Of Derby,
England12.2001
Skills
- Leadership
- Strategic Planning
- Team Management
- Stakeholders Engagement
- Project Management
Additional Information
Staff ID : 2007137
Age : 45 years old
Current Position/ Grade : Rakyat Xclusive Centre Manager / Assistant Manager
Current Department/Placement : Wilayah KL/Putrajaya / Putrajaya
Years of Service : 17 years (with Bank Rakyat)
Timeline
Rakyat Xclusive Centre Manager
Bank Rakyat
12.2022 - Current
Senior Executive
Bank Rakyat
11.2007 - 12.2022
Personal Financial Advisor
CIMB Bank
01.2004 - 12.2006
Executive
Pergerakan Puteri Islam Malayisa
05.2002 - 12.2003
Master of Business Administration (MBA) Leadership - Leadership
Universiti Tun Abdul Razak (UniRazak)
Bachelor of Business Administration - Management And Marketing
University Of Derby,
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