Suhaila Binti Salim
Selangor
Summary
Results-driven Cashier with extensive experience in customer service and transaction processing. Skilled in addressing inquiries, resolving complaints, and training team members in customer engagement. Proven ability to enhance customer satisfaction and drive sales through effective product presentations. Committed to maintaining an organised workspace and ensuring positive shopping experiences.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Sales and Marketing Associate
Biolyn Health
kuala lumpur, Malaysia, malaysia
06.2024 - Current
- Developed and implemented sales strategies to achieve quarterly targets, resulting in a 25% increase in revenue.
- Delivered professional presentations and used optimum sales techniques to consistently meet sales quotas.
- Presented products with polished demonstrations highlighting functions, usability and unique selling points to help close sales.
- Contacted customers after sales to assess satisfaction and offer additional products and services.
- Analysed customer feedback to inform product development and improve customer satisfaction.
- Recorded customer reactions, questions and requirements to guide decision-making.
- Obtained best prices for commercial deals to maximise profits.
- Participated in weekly sales meetings, contributing valuable insights for team strategy and performance improvement.
- Monitored competitor activities, providing insights for strategic planning and competitive advantage.
- Stayed aware of updates to competing product lines.
- Communicated with teams to maintain platforms and existing tools, providing customer product information to promote and raise brand and product awareness.
Procurement Manager
TFP Retail SDN BHD
kuala lumpur, Malaysia, malaysia
01.2024 - 05.2024
- Negotiated contracts with suppliers to establish quality, cost and delivery requirements.
- Negotiated payment terms with suppliers to improve cash flow and financial stability.
- Reordered and restocked at optimal times using data to record movement of goods.
- Utilised data analytics to inform procurement decisions and forecast future procurement needs.
Cashier Supervisor
TFP Retail Sdn Bhd
kuala lumpur, Malaysia, malaysia
06.2022 - 02.2024
- Supervised team of cashiers, overseeing daily operations to maintain efficient service and customer satisfaction.
- Monitored cash drawers and transactions, reducing discrepancies through diligent oversight and staff coaching.
- Assessed cashier performance, offering assistance in resolving cash handling and customer service issues.
- Provided training to staff on effective customer service techniques. how to handle difficult situations with calm and professionalism.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Managed scheduling of breaks for checkout teams based on quieter periods and shift duration.
- Held team to company policies and best practices in customer service.
- Handled escalated customer complaints with diplomacy, achieving resolutions that maintained high levels of customer satisfaction.
- Solved complex customer complaints by providing smart solutions to maintain customer satisfaction.
- Handled customer disputes and complaints by offering solutions aligned with company's best practices.
- Processed credit card and cash payments with accuracy.
- Cross-checked financial transactions at end-of-shift, checking cash and card payments against shift transactions to detect discrepancies.
- Counted cash and vouchers at day-end within tills and self-service machines, placing in locked safes, in line with company regulations.
- Distributed money to cashiers at shift start, collected till contents at end-of-shift and arranged for secure storage of cash to prevent losses.
- Managed authorisations on POS systems, verifying transactions before authorising actions to protect company interests.
- Assisted in inventory management, working closely with the stock control team to reconcile sales with stock levels accurately.
- Facilitated smooth communication between cashier team and other store departments, enhancing overall operational efficiency.
- Reviewed and updated cashier procedures manual, ensuring all processes are documented and accessible for reference.
- Stayed updated on product specifications, availability and pricing to answer cashier and customer queries.
- Processed refunds and exchanges, documenting reasons for returns for audit and accounting purposes.
- Retrieved items from shop floor, shelves and displays upon request by checkout teams or customers to replace purchased items.
- Delegated responsibilities to cashiers based on priority to improve service flow. to cashiers based on priorities, decreasing customer wait times and lengthy queues.
- Closely monitored cashier operations to tend to colleagues requiring assistance.
- Assessed returned stock and decided appropriate action to minimise product wastage.
- Assessed returned stock and decided appropriate action to minimise product wastage.
- Handled escalated customer complaints with diplomacy, achieving resolutions that maintained high levels of customer satisfaction.
Senior Sales Consultant
Patchi Chocolate
kuala lumpur, Malaysia, malaysia
08.2021 - 10.2022
- Met sales targets through proactive promotion and excellent customer service.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
- Advised customers on product range, price, delivery, warranties and product use.
- Maintained accurate records of all sales transactions, ensuring compliance with company policies.
Education
Bachelor of Arts - Bachelor of East Asian Studies
University Of Malaya
Kuala Lumpur01-2016
Skills
- Sales strategy development
- Competitive analysis
- Product presentation
- Customer relationship management
- Customer feedback analysis
- Microsoft Excel
- Presentation skills
- Team collaboration
- Time management
- Adaptive problem solving
- Negotiation skills
- Positive attitude
- Customer service excellence
- Time-management
- Decision making
- Active listening
- Team Leadership
- Product knowledge
- Sales reporting
- B2B sales experience
- Time efficiency
- Motivational leadership
- Self-motivation
- Client engagement
- Critical-thinking
- Business development
- Financial reporting
Languages
English
Advanced
C1
Malay
Advanced
C1
Interests
- Sports
- Coooking
- Business
Timeline
Sales and Marketing Associate
Biolyn Health
06.2024 - Current
Procurement Manager
TFP Retail SDN BHD
01.2024 - 05.2024
Cashier Supervisor
TFP Retail Sdn Bhd
06.2022 - 02.2024
Senior Sales Consultant
Patchi Chocolate
08.2021 - 10.2022
Bachelor of Arts - Bachelor of East Asian Studies
University Of Malaya