Suguneswari Gopalakrishnan

• Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings.
• Maintained adherence to client-event requirements through effective delegation, prioritising and management of all production phases, from concept to execution.
• Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
• Attended various industry events to gain valuable insight, promote services and expand vendor network.
• Negotiated with vendors to discuss terms and conditions and obtain cost-effective contracts.

Provided optimal instruction and academic support to students

• Facilitated innovative learning experiences and hands-on learning
• Held revision sessions to help students revise for exams.
• Improved student grades through ongoing motivation and providing constructive feedback.
• Taught lessons using podcasts, interactive whiteboards and informative videos to accommodate different learning styles.
• Adapted teaching methods to meet changing needs of classes and individuals.
• Provided one-to-one tutoring to struggling and underachieving pupils.
• Created inclusive and well-rounded lessons, accommodating to all student abilities.

• Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
• Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
• Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
• Posted financial data in Excel spreadsheets and managed inventory to maintain accurate information.
• Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
• Investigated discrepancies to address vendor and employee concerns regarding invoices and purchases.
• Assisted management in making key decisions by collecting, organising and modelling data.
• Assisted administrative staff workflow and trained new hires on office procedures and policies.

• Take in service applications and request for back office or self-processing
• Identified and perform cross/ up-selling opportunity and activities by analyzing customer profiles, recommending the most suitable package, actively promote latest promotions/ services
• Participated fully in the team, taking part in regular team meetings & buzz sessions, giving feedback & ideas to colleagues and the Team Leaders.
• Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
• Identified technical, billing and product issues on pre-unifi / unifi product
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.
• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
• Assisted customers with product-related questions, feedback and complaints.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.

• Received, sorted and directed incoming mail to maintain good communication channels.
• Organised and stored hardcopy files.
• Performed administrative tasks, document management and report development for inter-departmental use.
• Greeted visitors and appropriately directed to designated areas.
• Managed information on company databases for different organisational activities to track history and safeguard accurate information.
• Updated client correspondence files and noted additions in file index.
• Planned office events by reserving venues, communicating schedules and coordinating setup.
• Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
• Managed document control duties to reduce errors and maintain accurate records.

• Organized and prioritized work to complete assignments in a timely, efficient manner
• Served as a friendly, hardworking, and punctual employee.
• Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions.
• Managed client communications by answering phones and corresponding through email.
• Compiled financial data and drafted billing reports to identify past-due accounts and reconcile balances.