SUGUNAN VARATHARAJ

Dynamic and results-driven Store General Manager with over 28 years of experience in the retail industry. Proven track record of driving store profitability, enhancing customer satisfaction, and leading high-performing teams. Adept at strategic planning, inventory management, and implementing sales and marketing strategies to exceed business objectives. Exceptional leadership and communication skills with a strong focus on employee development and operational excellence. Committed to delivering a superior shopping experience while optimizing store operations and maintaining financial health. Skilled in leveraging technology and data analytics to inform decision-making and drive continuous improvement.

Key Highlights:

• Successfully increased store sales by 5% over 3 years through innovative merchandising and customer engagement strategies.
• Reduced inventory shrinkage by 40% through efficient inventory management practices, including regular audits and employee training.
• Improved customer satisfaction scores by 4% by implementing targeted service initiatives, staff training programs, and personalized customer interactions.
• Led a team of 160 employees, achieving a 3% reduction in turnover through effective training, mentoring, and recognition programs.
• Managed store budgets and financial reporting, achieving 4% profit growth year-over-year by optimizing operational efficiencies and cost control measures.
• Expert in visual merchandising, consistently creating appealing store layouts that drive traffic and increase sales.
• Strong background in human resources, including recruitment, performance management, and conflict resolution, ensuring a motivated and productive workforce.
• Experienced in multi-unit management, overseeing multiple store locations and standardizing best practices across all outlets.
• Usage advanced POS systems and retail management software, enhancing operational efficiency and providing real-time data analytics.
• Recognized for outstanding leadership and awarded “Store Manager of the Year” for exceptional performance and contributions to overall business growth.

Dedicated to fostering a customer-centric culture and committed to achieving and surpassing company goals. Proficient in adapting to changing market conditions and industry trends to maintain a competitive edge.

This comprehensive summary captures a wide range of skills, accomplishments, and areas of expertise relevant to the role of a Store General Manager.

761230-08-6249

• Age: 47 years
• Height: 184cm
• Weight: 85kg
• Passport Number: A40138786
• Health Status: Excellent
• Date of Birth: 30/12/76
• Gender: Male
• Nationality: Malaysian
• Health : Excellent

In summary, hiring me able to bring a unique combination of skills, attitude, and potential that directly contribute to the organization's success, growth, and positive workplace culture.

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