SUGUNA MANOGARAN
FINANCIAL ASST
BENTONG
Summary
- Dedicated ACCOUNTS DEPT with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.
- Driven CUSTOMER SERVICE RESP successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
- Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
- Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
- Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Secretary
VICNAHLIM TRANSPORT SERVICE
JURU
Customer Service Representative
PPH PRINTING AND PACKAGING
JURU
06.2013 - 01.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Effective liaison between customers and internal departments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Surpassed sales goals through implementation of effective marketing strategies.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Entered orders into computer database system.
- Created and maintained detailed database to develop promotional sales.
- Facilitated orders and completed accurate to meet aggressive deadlines.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Resolved issues over phone with customers daily.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Handled customers in fast-paced setting in coordination with solid team of customer service associates.
- Maintained up-to-date knowledge of product and service changes.
- Provided ongoing guest service.
Administrative Clerk
ASOKA RENTAL & SALES EQUIPMENTS
BUKIT MERTAJAM
06.2008 - 04.2012
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Proofread and edited professional documents to fix errors.
- Provided direction, support and ongoing feedback to staff.
- Entered data into system and updated customer contacts with information to keep records current.
- Identified communication channels to set roadmap to distribute information.
- Updated pricing, signage and displays to deliver accurate product information.
- Engaged with customers online and attended in-person networking events to drive traffic and increase sales.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Input data and processed system change to generate accurate reports.
- Created and updated records and files to maintain document compliance.
- Arranged meetings and appointments and updated records to assist management.
- Offered technical support and troubleshot issues to enhance office productivity.
- Generated documents necessary for internal meetings.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Performed research and data entry to support operations.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Composed inter-office correspondence and provided product and service information to customers.
- Controlled inventory stock levels, reordering as necessary within budget.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Effectively supported regular meetings, taking in-depth notes and disseminating minutes to attendees.
- Enforced company policies and procedures.
- Utilized productivity tools to complete tasks and improve performance.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
Education
Bachelor of Management Studies - Business Management
OPEN UNIVERSITY MALAYSIA
TEMERLOH PAHANG 06.2020 - Current
Skills
Database administration
Timeline
Bachelor of Management Studies - Business Management
OPEN UNIVERSITY MALAYSIA
06.2020 - Current
Customer Service Representative
PPH PRINTING AND PACKAGING
06.2013 - 01.2016
Administrative Clerk
ASOKA RENTAL & SALES EQUIPMENTS
06.2008 - 04.2012
Administrative Secretary
VICNAHLIM TRANSPORT SERVICE
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