Summary
Overview
Work History
Skills
Timeline
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SUGILAN RAMACHANDRAN

SUGILAN RAMACHANDRAN

HOSPITALITY
Seberang Jaya, Penang,MY

Summary

Proven leader and skilled technician with a track record of enhancing operational efficiency and guest satisfaction at Lotus. Expert in chemical handling and customer service, demonstrated through successful team coordination and safety improvements. Achieved significant quality enhancements by collaborating with cross-functional teams and implementing continuous improvement initiatives.

Overview

20
20
years of professional experience
3
3
Languages

Work History

Housekeeping Team Leader

Lotus
01.2023 - 11.2024
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Coordinated household cleaning service operations and managed client relations.

Production Technician

West Pharmaceutical Services Inc
01.2017 - 03.2022
  • Executed continuous improvement initiatives to streamline production processes.
  • Collaborated closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.
  • Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.

Production Technician

Swiss Profile
01.2011 - 03.2016
  • Executed continuous improvement initiatives to streamline production processes.
  • Collaborated closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.

QC Inspector

Daxon Construction
01.2005 - 03.2010
  • Operated, calibrated, and maintained testing equipment.
  • Collaborated with production team to address quality issues, enhancing overall product performance.
  • Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.
  • Inspected products, components, and materials for defects and compliance with tolerance standards.

Skills

Customer service focus

Timeline

Housekeeping Team Leader

Lotus
01.2023 - 11.2024

Production Technician

West Pharmaceutical Services Inc
01.2017 - 03.2022

Production Technician

Swiss Profile
01.2011 - 03.2016

QC Inspector

Daxon Construction
01.2005 - 03.2010

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SUGILAN RAMACHANDRANHOSPITALITY