Sughavani Rathakrishnan
Assistant Manager - Finance & Performance, Contract Logistics
Shah Alam
Summary
Experienced and self-motivated Assistant Manager - Finance & Performance, Contract Logistics with 18 years of Logistics Accounting/Finance experience overseeing financial and performance. Also professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
Assistant Manager - Finance & Performance
DB Schenker Logistics (Malaysia) Sdn Bhd
10.2023 - Current
- Managing & leading Logistics Billing Dept - Central + Southern Region Billing/Costing & (9 HC) - 9 Branches
- Oversaw on Melaka Branch Logistics billing, month-end and financial reports.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Researched and resolved billing/costing discrepancy to enable accurate financial numbers.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Prepared comprehensive reports on logistics performance indicators for senior management review and decision-making purposes.
- Analyzed performance metrics (Leakages) to identify areas of improvement in Revenue/Cost & OPEX.
- Prepared and presented P&L and Performance reports to management on logistics financial performance.
- Leading HEAL project - worked closely with Site Managers on turn-round plans (Cost saving analysis).
- Implemented staff training programs, enhancing systems knowledge and improving billing skills.
- Collaborated with management & sales team on analyzing customer's rates, achieving consistent sales growth.
- Develop SOP (standard Operating Process) for customers billing mechanism and system processes.
- Handling MY Contract Logistics Claims process; through Webclaims system.
- Represented and leading MY Contract Logistics in E-Invoicing implementation - participated in GOVT and Internal meeting/trainings - MY Super User.
- Leading (Super User) for any New System Implementation for MY Contract Logistics.
Senior Logistics Executive
DB Schenker Logistics (Malaysia) Sdn Bhd
03.2016 - 09.2023
- Managing & leading Logistics Billing Dept - Central Region Billing/Costing & Purchasing Team (13 HC) - 8 Branches
- Served as a trusted Leader on all matters related to Contract Logistics billing strategy, providing expert guidance on billing/costing process and best practices.
- Prepare and review month-end closing Forecasts (8 branches).
- Assisting on financial matters (P&L) to Operation Managers/HODS in a comprehensive way.
- Represented and leading MY Contract Logistics in SST & GST tax implementation - participated in GOVT and Internal meeting/trainings.
- Leading (Super User) for New Operating System Implementation for MY Contract Logistics - TMS (Transport Management System)
- Develop and implemented Sales and Purchase plan based on customers requirement in TMS - worked closely with RHO team
- Develop strategics for minimizing billing and costing disputes.
- Prepared and presented P&L and Performance reports to management on logistics financial performance.
- Leading HEAL project - worked closely with Site Managers on turn-round plans (Cost saving analysis).
- Generated monthly Country Financial report for MY Schenker - known as SBI - Profitability Report.
- Assisting Financial Manager in preparing Yearly Budget & Investment Application (IA)
- Developed and implemented strategies to reduce costs and improve financial profit; analyzed on OPEX cost and collaborate with Branch Managers cost reduction plans.
- Prepared and provided ad-hoc analysis and report based on current requirements.
- Work Closely with auditors during Audit process (Internal & External audits)
- Problem solved for Billing and Operation Dept to maintain timely completion of Billings and meet strict deadlines to customer.
- Designed comprehensive training programs for new hires in the logistics billing/operation department, promoting professional development and fostering a culture of continuous learning.
Logistics Executive
DB Schenker Logistics (Malaysia) Sdn Bhd
03.2015 - 02.2016
- Managing & leading Logistics Billing Dept - Central Region Billing/Costing & Purchasing Team (12 HC).
- Prepared detailed reports on billing performance, highlighting key achievements and areas for improvement during management meetings.
- Enhance team productivity by providing on going training, guidance and support for MY Billing Dept; Conducting and providing hands on training on LFS system
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Supported month-end closing/activities by reconciling GP & OPEX reports and preparing financial reports as needed.
- Analyzed billing/costing data to identify trends, areas of improvement, and present recommendations for efficiency and accuracy.
- Collaborated with various Business Units (IT/Sales/Ops/Finance) to ensure accurate customer/vendor information - leading to improve billing accuracy.
- Implemented and develop automated report (with help of IT) to recused manual workload - lead to cost saving and increased in team productivity.
Logistics Billing Supervisor
DB Schenker Logistics (Malaysia) Sdn Bhd
03.2012 - 02.2015
- Lead & Managed Logistics and Land Transport Billing Team.
- Effectively monitor on customer billing competency.
- Managing end-month closing.
- Collaborated closely with other departments, fostering strong working relationships to expedite resolutions of cross-functional issues impacting revenue collection.
- Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
- Review and streamlining customer's rate card.
- Worked with multiple departments to check proper billing information.
- Organized meetings with customer and operation during new business Go-Live period.
- Developed comprehensive training materials for new hires to ensure a smooth onboarding process and rapid acclimation to company systems and procedures.
- Leading (Super User) for New Billing System Implementation for MY Contract Logistics & Land Transport - SAP (Knows as LFS - Logistics Finance System).
Logistics Billing Assistant
DB Schenker Logistics (Malaysia) Sdn Bhd
12.2007 - 02.2012
- Handled customer billing and paperwork
- Responded to customer concerns and questions on daily basis.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Used data entry skills to accurately document and input statements.
- Reduced errors in billing documentation by implementing a thorough double-check system.
- Continually served as a helpful and enthusiastic assistant with a proven track record of doing work in a timely and professional manner.
Education
Bachelor's of Business With Honors - Financial Management & Banking
University Malaysia Sabah
03.2004 - 09.2007
Skills
Team leadership
Certification
Business Communication & Writing Skills in English, ORANGEREVOLUTION, 05/01/16
Personal Information
- Date of Birth: 27/05/84
- Nationality: Malaysian
Timeline
Assistant Manager - Finance & Performance
DB Schenker Logistics (Malaysia) Sdn Bhd
10.2023 - Current
Senior Logistics Executive
DB Schenker Logistics (Malaysia) Sdn Bhd
03.2016 - 09.2023
Logistics Executive
DB Schenker Logistics (Malaysia) Sdn Bhd
03.2015 - 02.2016
Logistics Billing Supervisor
DB Schenker Logistics (Malaysia) Sdn Bhd
03.2012 - 02.2015
Logistics Billing Assistant
DB Schenker Logistics (Malaysia) Sdn Bhd
12.2007 - 02.2012
Bachelor's of Business With Honors - Financial Management & Banking
University Malaysia Sabah
03.2004 - 09.2007
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