SUGAINTHARAN NAIDU AMMARAYSON
Warehouse Operation Manager
Penang, Malaysia
Summary
Senior Warehouse Operations Management with 18 years of experience driving large-scale logistics, 3PL operations, and inventory excellence across FMCG, high-tech manufacturing, and national stockpile environments. Proven in launching new warehouse facilities, optimizing cost structures, achieving over 99% inventory accuracy, and leading teams of 80+ staff. Recognized for transforming operational performance through process improvement, KPI governance, and compliance leadership. Hands-on expert in warehouse management, inventory control, logistics coordination, and process optimization, with a strong focus on team collaboration, productivity, and results. Adept at aligning warehouse strategy with business objectives to enhance service levels, profitability, and customer satisfaction in dynamic operating environments.
Overview
20
20
years of professional experience
4
4
Languages
Work History
Warehouse Operations Manager
CJ Century Logistics (M) Sdn. Bhd.
04.2023 - Current
- Established and launched a 193,000 sq. ft. national stockpile warehouse from ground-up, covering layout, systems integration, security, compliance, and operational readiness.
- Led end-to-end warehouse operations and multi-client 3PL service delivery for government-regulated food security inventory and multinational manufacturing customers.
- Maintained 99.3% inventory accuracy through cycle-count governance, system audits, and standardized processes.
- Reduced operational costs by 15% through lean storage design, manpower optimization, and workflow restructuring.
- Improved workforce productivity by 20% by leading 80+ staff via KPI-based performance management and skills development.
- Achieved successful quarterly audits by KPMG, BERNAS, and regulatory authorities.
- Managed monthly P&L; cost controls, accruals, and service-level performance reporting.
- Oversaw logistics planning, dispatch coordination, cross-docking, and on-time delivery performance to national wholesalers.
- Additional Executive Scope – Robert Bosch 3PL Operations
- Led end-to-end finished goods export operations to the United States, managing warehouse release, documentation, customs clearance, and container delivery to port to ensure on-time shipment and avoid demurrage costs.
Warehouse Senior Supervisor
DHL Supply Chain (M) Sdn. Bhd.
02.2020 - 03.2023
- Led inbound, outbound, and inventory control operations supporting high-tech manufacturing supply chains.
- Achieved under 10-minute internal material response time, improving production uptime.
- Implemented visual management practices reducing picking and issuance errors.
- Certified in EHS, ESD, and safety compliance, ensuring zero major audit findings.
Warehouse Operations Executive
DHL Supply Chain (M) Sdn. Bhd.
04.2014 - 01.2020
- Managed warehouse execution for multinational semiconductor clients.
- Led cross-department daily alignment meetings to synchronize supply chain priorities.
- Produced executive-level reporting for regional stakeholders across Asia.
Customs Clearance Agent / Import Customer Service
FedEx
06.2006 - 01.2014
- Delivered 99% pre-clearance and 100% same-day delivery for 22 consecutive days; awarded Bravo Zulu Award.
- Led customs compliance documentation and conducted root-cause investigations.
Education
Bachelor of Business Administration - Supply Chain Management
Bordeaux Management School
France01.2013
Executive Diploma - Supply Chain Management
University Utara Malaysia
01.2008
SPM - Science Stream
01.2004
Skills
SAP
Oracle
WMS
Denali 365
N-Solution
MS Office
EHS
Artificial Intelligence
Warehouse optimization
Safety
Customer Care
Problem-solving
Operations management
Quality management
CPR & AED
FIRST AID
Accomplishments
- 99.3% Inventory Accuracy in national-scale FMCG stockpile warehouse
- 15% Operational Cost Reduction through lean warehousing redesign
- 20% Workforce Productivity Improvement via transformation programs
- Ground-Up Warehouse Launch (193,000 sq. ft.) in 2023
- FedEx Bravo Zulu Award for exceptional customs clearance performance
Timeline
Warehouse Operations Manager
CJ Century Logistics (M) Sdn. Bhd.
04.2023 - Current
Warehouse Senior Supervisor
DHL Supply Chain (M) Sdn. Bhd.
02.2020 - 03.2023
Warehouse Operations Executive
DHL Supply Chain (M) Sdn. Bhd.
04.2014 - 01.2020
Customs Clearance Agent / Import Customer Service
FedEx
06.2006 - 01.2014
Executive Diploma - Supply Chain Management
University Utara Malaysia
SPM - Science Stream
Bachelor of Business Administration - Supply Chain Management
Bordeaux Management School
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Malay
Native or Bilingual
Telugu
Native or Bilingual
ADDITIONAL HIGHLIGHTS
- Fluent in English, Malay, and Tamil
- Passionate about continuous improvement, lean warehousing, and safety excellence
- Experienced in leading large teams and driving compliance-focused, high-performance warehouse operations
PROFESSIONAL VALUE STATEMENT
I build warehouse operations that deliver accuracy, compliance, cost efficiency, and scalable growth — aligning supply chain execution with business strategy.
Swimming
I go swimming during my free time, usually on weekends or after work. I enjoy this activity because it makes my body feel refreshed and energized.
CORE STRENGTHS
- Warehouse Strategy & Expansion
- 3PL & Vendor Management
- Supply Chain Leadership
- Inventory & Audit Compliance
- Cost Optimization & Lean Operations
- SAP / WMS Expertise
- Stakeholder Engagement
ADDITIONAL HIGHLIGHTS
- Fluent in English, Malay, and Tamil
- Passionate about continuous improvement, lean warehousing, and safety excellence
- Experienced in leading large teams and driving compliance-focused, high-performance warehouse operations
PROFESSIONAL VALUE STATEMENT
I build warehouse operations that deliver accuracy, compliance, cost efficiency, and scalable growth — aligning supply chain execution with business strategy.
Swimming
I go swimming during my free time, usually on weekends or after work. I enjoy this activity because it makes my body feel refreshed and energized.