Microsoft 365 Apps
Sufian Bayudi
Project Consultant
Bandar Baru Bangi
Summary
Dynamic Senior Project Consultant with proven experience at TNB Integrated Learning Solution, specializing in change management, business process optimization, and learning consultation. Certified HRDC trainer with strong people engagement and facilitation skills, experienced in designing and delivering impactful training and upskilling programs that drive system adoption and organizational transformation.
Fluent in English and Malay, with expertise in leveraging AI business applications and digital tools to enhance learning, collaboration, and performance. Skilled in Windows Server management and Citrix virtualization, with a strong background in ICT governance, stakeholder engagement, and operational efficiency. Highly motivated, adaptable, and collaborative, with the ability to connect effectively across all organizational levels. Currently pursuing a Master’s in Data Science.
Overview
17
17
years of professional experience
3
3
Certifications
7
7
Languages
Work History
Project Consultant
TNB Integrated Learning Solution Sdn Bhd (ILSAS)
09.2019 - Current
- Led change management initiatives for the implementation of a new Distribution Management System (DMS), ensuring smooth transition across ICT and operational teams.
Analyzed and re-engineered business processes, mapping as-is and to-be workflows to align with ICT system capabilities and regulatory requirements.
Collaborated with ICT and vendor teams on system requirements, integration design, and data migration to support business continuity.
Coordinated user training, stakeholder engagement, and communication plans to drive adoption and minimize resistance to change.
Monitored post-implementation performance, collecting feedback to refine processes and optimize system utilization.
Ensured compliance with ICT governance, cybersecurity, and industry standards throughout the project lifecycle.
ITO Service Delivery Consultant
DXC Technology
04.2017 - 11.2018
- Technical Change & Configuration Lead using Service Now for Change & Incident Management
- Citrix Software Deployment Subject Matter Expert – focal point dealing with software deployment for Citrix servers using SCCM
- MobileVPN service Subject Matter Expert – focal point dealing with enrolment and deployment of URL/resources to iOS devices within ECZ network running on Pulse Secure appliance
- C4C service Subject Matter Expert – SSLVPN (Secure Socket Layer Virtual Private Network) service to Shell Contractors running on Pulse Secure appliance
- Industry: Consulting (IT, Science, Engineering & Technical)
- Specialization: IT/Computer - Software
- Role: Functional Consultant/Business Analyst
- Position Level: Senior Executive
- Monthly Salary: MYR 5,864
Citrix Thin Client 3rd Level Analyst
Hewlett-Packard (M) Sdn Bhd
06.2013 - 04.2017
- Specialized in Citrix and WTS environment for 3rd level support
- Provide support, analysis, troubleshooting and improvement initiatives for the Citrix setup across the world in a very large networked enterprise environment.
- Implement changes required to the service and components and assess the impact of changes and produce a change plan to minimize risk and impact.
- Ensure all designs and operational services are in full alignment with GI-D (Global Infrastructure Desktop) Thin Client standards.
- Ensure seamless delivery of 3rd level support across the globe, working with 2nd line support closely to overcome technical problems.
- Ensure the availability of Thin Client services in GI-D by implementing proactive measurement reports to ensure these services are always in top condition and meet service level agreements.
- Rolling out security Microsoft patches to all Windows servers globally
- Dealing with access problems, diagnosing and troubleshooting all incidents related to Citrix issues
- Deploying Microsoft Patches for Citrix servers
- Handling the server Handover (Acceptance and Decommision)
- Handling other Citrix related Projects; including Mandatory and Business Application deployment, also any new implementation for our environments
- Working on Citrix Farm's, License, and Load evaluator issues
- Migrating Citrix environment from 4.0 to XenApp 5.0 with Windows 2008.
- Hardening of Windows & Citrix Environment. Create and deleting new WTS shortcuts apps from Citrix Console
- Managing and maintaining Windows and Citrix servers. (more than 1000 Windows servers & 500 Citrix Servers)
- Installing and activating and keeping track of license utilization for all versions of Citrix servers
- Industry: Consulting (IT, Science, Engineering & Technical)
- Specialization: IT/Computer - Network/System/Database Admin
- Role: System Administrator
- Position Level: Senior Executive
- Monthly Salary: MYR 5,600
Hardware Prep Engineer
Hewlett-Packard (M) Sdn Bhd
09.2010 - 05.2013
- Responsible for aspects of hardware design and installation and assist in procurement for the rollout including preparation of requirements and design documentation
- Liaison with Operations team to validate components (Antivirus, Systems Management, Active Directory, Citrix, DHCP etc, liaison with inter bundle suppliers(AT&T, T-Systems) over details of design (IP address, DNS, hosting, network) as well as delivery of timescales
- Co-ordination of suppliers and Project Managers to meet the delivery requirements, management of asset information to ensure assets (servers and hardware) and billing are able to be undertaken and finally reporting to the Hardware Team Leader and Project Manager.
- Review and provide constructive feedback on designs within a configuration managed environment, build and configure software from those designs in a configuration managed environment, work on individual node builds, installing infrastructure components such as domain controllers, member Servers and end-user computers, reporting progress and defects as they occur, review installation documentation, identifying errors and omissions, manage and maintain the nodes, ensuring that daily checks are conducted, patches applied and issues and defects recorded, reported and resolved.
- Industry: Computer / Information Technology (Hardware)
- Specialization: IT/Computer - Hardware
- Role: Consultant
- Position Level: Senior Executive
- Monthly Salary: MYR 4,500
Security Analyst
AVG Technologies
10.2008 - 09.2010
- Generally provides a range of 2nd Line support, which includes (but not limited to) remote desktop access to troubleshoot issue for clients, voice support for SME clients in AMERICA region and technical email solutions for clients. Among other specialties covered:
- Responsible for maintaining and troubleshooting problems in this environment with passion for quality service in the infrastructure space
- Detailed knowledge of the User Interface and program configuration
- Knowledge of AVG Enterprise Solutions (Remote Administration and Servers)
- Knowledge of troubleshooting procedures connected with all products
- Competency to provide technical support acquired (see AVG Certificate)
- Industry: Computer / Information Technology (Software)
- Specialization: Technical & Helpdesk Support
- Role: IT Support/Helpdesk
- Position Level: Senior Executive
- Monthly Salary: MYR 3,500
Education
Diploma - Computer Science/Information Technology
Universiti Industri Selangor (UNISEL)
Shah Alam01.2002
Skills
Windows (Servers, Desktops, Configuration Manager)
Additional Info
- Expected Salary: MYR 10,000
- Preferred Work Location: Selangor, Putrajaya, Kuala Lumpur
- Other Information: Shell ITO Performer for August 2018 with announcement broadcast of award via international teleconference
About Me
- Gender: Male
- Age: 48 years
- Address: No.3 Jalan 4/11E, Seksyen 4 Tambahan, 43650, Bandar Baru Bangi, Selangor, Malaysia
- Nationality: Malaysia
Software
ChatGPT
PowerBI
Microsoft Cloud (OneDrive)
Certification
Certified Train The Trainer HRDC
Interests
Trail Running (HSUT Climbation 2025)
Mountain Climbing (Kinabalu 2024)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Artificial Intelligence & ChatGPT
07-2025
Certified Train The Trainer HRDC
04-2025
Real Estate Negotiator
12-2024
Project Consultant
TNB Integrated Learning Solution Sdn Bhd (ILSAS)
09.2019 - Current
ITO Service Delivery Consultant
DXC Technology
04.2017 - 11.2018
Citrix Thin Client 3rd Level Analyst
Hewlett-Packard (M) Sdn Bhd
06.2013 - 04.2017
Hardware Prep Engineer
Hewlett-Packard (M) Sdn Bhd
09.2010 - 05.2013
Security Analyst
AVG Technologies
10.2008 - 09.2010
Diploma - Computer Science/Information Technology
Universiti Industri Selangor (UNISEL)
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