Suezanagrace Thavaasirwadem
Customer Service Officer
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Officer
UOB Bank
12.2023 - 04.2024
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
Clinic Assistant
Klinik Utama Upon Pasir 24 Jam
04.2021 - 12.2023
- Perform specific healthcare duties and assist doctors in administering care and treatment to patients as well as facilitate smooth flow of clinic
- Welcome and assist patients which includes registration and dispensing of medication after consultation with the doctor
- Keeps all patient data and records in a proper manner
- Promoting patient safety by maintaining a clean and hygienic environment
- Perform minor diagnostic tests and procedures and assist the doctor
- Sterilize medical equipments and sanitizing designated areas
- Answer telephone inquiries from patients and others.
Front Office Desk
Kelab Komuniti Cyberjaya
02.2020 - 03.2020
- Handle bookings and phone enquiries by customers
- Clean the gym, courts and the office during less booking
- Handle both the golf range office and other sports club officers.
Customer Service Executive
Aegis BPO Sdn Bhd
1 2018 - 4 2018
- I have worked with Aegis BPO Sdn Bhd right after I have completed my SPM
- I was working there for four months
- I was working under Celcom project
- My job scope was to make outbound calls.
Education
Highschool -
SMK (P) Jalan Ipoh
01.2013 - 20172
Diploma in Cybersecurity -
UNIMY
09.2018 - 2019.03
Skills
- Complaint Handling
- Customer Relationship Management
- Call center experience
- Problem-Solving
- Microsoft Excel
- Adaptability
- Fast Learner
- Customer Service
- Microsoft Office
- English fluency
- Bahasa Malaysia fluency
- Customer Engagement
Details
B-05-09, Casa Magna Apt, Jalan Prima 10, Metro Prima, Kepong, 51200, Kuala Lumpur
0187644510
tsuezanagrace@gmail.com
Malaysian
10/31/00
Timeline
Customer Service Officer
UOB Bank
12.2023 - 04.2024
Clinic Assistant
Klinik Utama Upon Pasir 24 Jam
04.2021 - 12.2023
Front Office Desk
Kelab Komuniti Cyberjaya
02.2020 - 03.2020
Diploma in Cybersecurity -
UNIMY
09.2018 - 2019.03
Highschool -
SMK (P) Jalan Ipoh
01.2013 - 20172
Customer Service Executive
Aegis BPO Sdn Bhd
1 2018 - 4 2018
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