Summary
Overview
Work History
Education
Skills
Timeline
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Suet Ling Wan

Suet Ling Wan

Profile
Bandar Puchong Jaya, Selangor,10

Summary

Enthusiastic and customer-focused Support Officer initiates and identifies action and analyzes options to facilitate service improvement. Demonstrates strong information management skills and proficient knowledge of microsoft excel applications to present information in wide range of formats with excellent attention to detail. Conducts target setting, profiling and performance monitoring to meet priorities of business and customers.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Language

Work History

SUPPORT OFFICER

HSBC BANK MALAYSIA
01.2022 - Current
  • Increased efficiency and team productivity by promoting operational best practices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Trained staff on operating procedures and company services.
  • Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
  • Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with cross-functional teams to resolve complex technical problems and deliver prompt solutions.


Customer Service Representative

HSBC Electronic Data Processing
04.2019 - 12.2021
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Business Administration (Hons) Banking - BANKING AND FINANCE

UTAR
Kampar, Perak, Malaysia
04.2001 -

Skills

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Timeline

SUPPORT OFFICER

HSBC BANK MALAYSIA
01.2022 - Current

Customer Service Representative

HSBC Electronic Data Processing
04.2019 - 12.2021

Bachelor of Business Administration (Hons) Banking - BANKING AND FINANCE

UTAR
04.2001 -
Suet Ling WanProfile