Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
SUDIRMAN WALID

SUDIRMAN WALID

Puchong ,Selangor

Summary

Senior management professional with over 25 years of experience in the Telco, Retail, and FMCG industries. Consistently drives business growth and delivers high value. Skilled in navigating dynamic consumer segments amidst rapid technological advancements. Successfully initiates and executes strategic transformation initiatives to ensure business relevance in the face of evolving customer behaviors and market trends. Started career as a Management Trainee at Nestle, honing expertise in various Sales Management roles over 11 years. Expanded skill set at Maxis, acquiring start-up and entrepreneurial skills to spearhead the Broadband business. Strengthened leadership capabilities at Avon, a direct selling and cosmetics company, gaining exposure to direct selling and franchise operations. Joined Telekom Malaysia to optimize sales channels through effective and efficient channel management practices inspired by FMCG best practices. Served as CEO of Telekom Sales & Services, a subsidiary company overseeing retail sales, customer services, and outlet transformation to drive profitability while managing the company's P&L. After 4 years, returned to Telekom Malaysia Group at Unifi to continue developing an Integrated Channels framework across Consumer and SME/Business segments.

Overview

27
27
years of professional experience
6
6
years of post-secondary education

Work History

GM Integrated Channel

unifi
Kuala Lumpur
7 2021 - Current
  • Responsibility to deliver sales performance of unifi for consumer segment via effective channel management
  • Custodian of sales channel strategy, policy, governance & compliance for unifi
  • Design compensation plan for external partners & direct sales team
  • Provide conducive environment for operational excellence for sales channels
  • Identified relevant program for channel development
  • Custodian of relevant legal statutory to ensure compliance ie PDPA, ABMS (Anti Bribery Mgt System)

CEO Telekom Sales & Services Sdn Bhd

08.2017 - 06.2021
  • Managed a subsidiary company focusing on sales & services and retail for consumer & SME segments
  • Initiated & worked on strategic initiatives for transformation of retail sales & services outlets
  • New retail design for TMpoint
  • Outlet optimization & rationalization
  • Cost & process improvement
  • People & manpower optimization
  • Improvement in various customer services measurement: TRI
  • M Index & NPS
  • Lead negotiation for Union management for CA 2018-2021
  • Chairman of OSHE Committee for TMpoint
  • Awarded Gold Award OHMS in 2018

GM Outlet Development

Telekom Sales & Services Sdn Bhd
Kuala Lumpur, Kuala Lumpur
10.2014 - 07.2017
  • Responsibility for managing development of TMpoint at Telekom Sales & Services Sdn Bhd
  • Worked with external consultant - FITCH, in designing & building new design & concept for TMpoint
  • Launched new program for Authorised Dealers with CODO (Company Owned Dealer Operated) at strategic locations
  • Negotiated & replaced with new payment system for TM bills at TMpoint with cost saving improvement of 30%.

GM Channel Management, Consumer, TM

02.2012 - 09.2014
  • Management of TM resellers for Streamyx & Unifi
  • Provided conducive environment for Partners to operate via: Operational excellence with dedicated centralized Hotline dealer support
  • Improvement in commission process for faster payout & better transparency to Partners
  • Develop Kiosk for Agents (KFA) program at malls for consistent branding & visibility
  • Lead Channel Lab program with BCG on Channel Transformation initiatives

Senior Manager, Avon Cosmetics

09.2010 - 01.2012
  • Managed key sales performance indicators for division and implemented field activities based on programs calendar
  • Defined and implemented key sales performance indicators for the Division in compliance with organizational policies and procedures
  • Set up and managed sales programs and events encompassing dealers’ challenges, incentives trips, new dealers’ development program, recruitment program, national sales conference, sales rally, business meeting and dealers’ recognition event.

Sales Manager, Maxis Broadband

08.2008 - 08.2010
  • Pioneer team member for Maxis Broadband with responsibility to deliver sales target & new dealer acquisition
  • Lead trade marketing activities for Go-to-market to increase awareness of Maxis Broadband

Various Positions, Nestle Products Sdn Bhd

07.1997 - 07.2008
  • Channel Sales Manager - Head Office, Nov 2006 - Jul 2008
  • Sales Promotion & Planning Manager - East Coast Region, Aug 2005 - Jul 2006
  • Channel Sales Manager - East Coast Region, Aug 2004 – Jul 2005
  • Field Sales Manager - East Coast Region, Feb 2003 - Jul 2004
  • Account Manager, Key Accounts – April 2001 – Jan 2003
  • Area Sales Executive – Jan 1999 – Mar 2001
  • Management Trainee – July 1997 – Dec 1998
  • Extensive exposures with World’s No 1 Food Company beginning as Management Trainee
  • The program has provided dedicated exposure at various fields & locations for in-depth & on-ground learning of field sales, key account management, dealer management, sales promotion planning
  • Last position at Nestle as Channel Sales Manager as custodian of channel strategy for key supermarkets at Head Office.

Education

BBA -

International Islamic University
Malaysia
07.1991 - 07.1997

Skills

Strategic Planning

References

  • Ahmad Nasri b Mohamed, Executive Vice President, Ecosystems & Customer Experience, Maybank Group, +6013-3453018
  • Michael Yip, Sales Lead, Open Channel, Apple Vietnam, +6013-3230386

Timeline

CEO Telekom Sales & Services Sdn Bhd

08.2017 - 06.2021

GM Outlet Development

Telekom Sales & Services Sdn Bhd
10.2014 - 07.2017

GM Channel Management, Consumer, TM

02.2012 - 09.2014

Senior Manager, Avon Cosmetics

09.2010 - 01.2012

Sales Manager, Maxis Broadband

08.2008 - 08.2010

Various Positions, Nestle Products Sdn Bhd

07.1997 - 07.2008

BBA -

International Islamic University
07.1991 - 07.1997

GM Integrated Channel

unifi
7 2021 - Current
SUDIRMAN WALID