* As an accomplished Senior IT Manager with close to 24 years of work experience, running on (2) portfolio for 2 companies (Overall Fleet Management & M-One Concept). I offer strong people management and technical skills. At my current organization, I head IT Operations comprising of Server, Network, Security, IT Project Management, Backup and IT Helpdesk teams.
* Apart from the above, I also manage all IT vendor contracts and support service levels. In my present organization, I started off as IT Support Manager. Being adept technically and having strong communication skills, I progressed quickly to the current role. Together with my Managers and team members, we ensure the provision of all required IT services to the entire organization, which includes branch offices nationwide, within agreed service levels.
Some of my key achievements/highlights include:
* Put in place the right people and adequate resources for an efficiently run environment. Operations consistently meet service level requirements with minimum user complaints
* Achieved lowest attrition rate in the organization by setting up a conducive work environment, encouraging personnel development and implementing sound processes.
* Developed policies and procedures that have helped shape a structured IT operations environment.
* Designed a resilient network with automatic failover and load balancing that provides smooth connectivity and accessibility to all personnel .
* Configured a strong security system ensuring a secure and safe IT environment for our personnel and external parties.
* Implemented a sturdy backup system ensuring company and personal data are well protected from cyber and natural threats as well as tested regularly for credibility and usability.
* Setup IT Helpdesk to monitor, manage and resolve IT problems and requests catering to all levels of employees across the organization.
* Having successfully handled multiple challenges in my career, I have and am continuously learning and improving. It is my humble belief that my experience and knowledge will benefit any organization. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.
