Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certificates And Training
Timeline
Generic

Su Ching Low

Summary

Senior Business Analyst with extensive experience, specializing in data analysis and visualization. Proven ability to drive business process improvements and enhance operational efficiency through actionable insights. Recognized for strategic planning and effective stakeholder engagement, consistently improving client satisfaction.

Overview

15
15
years of professional experience

Work History

Senior Business Analyst - Petronas

Virtual Calibre Sdn. Bhd.
01.2023 - 04.2025
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Facilitated requirement-gathering workshops, resulting in clear project objectives and deliverables.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Participated in the preliminary analysis of business data as an input for the evaluation of the overall data health.
  • Flagged potential improvements in data quality for accuracy, completeness, effectiveness, and timeliness of data availability and reliability.
  • Developed a relevant finance framework and guidelines, escalation/resolution procedures, tracking mechanism procedures, and other documentation.
  • Assisted in executing and monitoring the tracking of the project.
  • Created and reviewed test scenarios. Supported business and function teams for UAT, end-user manuals, and conducted training for end-to-end project delivery.
  • Provided coaching and training on the SAP CFIN Fiori app.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Conducted gap analysis to identify discrepancies between current and desired states, leading to actionable recommendations.
  • Supported the leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Streamlined workflow for better productivity with the implementation of new software solutions.
  • Optimized resource allocation by conducting capacity planning exercises based on historical data and forecasted demands.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Produced reports summarizing findings from data analysis activities to facilitate informed decisions making.
  • Analyzed competitive market strategies through related product, market or share trends.
  • Defined business requirements and reported them back to stakeholders.
  • Identified opportunities for automation of manual processes through technology solutions.
  • Conducted stakeholder interviews to understand user needs and preferences.
  • Provided technical support for existing reports, dashboards or other tools.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Mapped and documented interfaces between legacy and new systems.
  • Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
  • Developed business process models to identify and document customer requirements.
  • Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
  • Maintained library of model documents, templates or other reusable knowledge assets.
  • Monitored project progress using metrics such as timeline, budget, resources utilization.
  • Synthesized current business intelligence or trend data to support recommendations for action.
  • Documented test cases for validating system functionality against user requirements.
  • Created data flows to illustrate the flow of information between various stakeholders.
  • Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
  • Maintained or updated business intelligence tools, databases or dashboards.
  • Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
  • Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Senior TEM Finance & Operations Business Analyst

IBM (Malaysia) Sdn. Bhd.
06.2021 - 12.2022
  • Identified patterns and trends in large data sets, developed customized reports, summarized and presented data in a visually appealing format, and provided actionable insights.
  • Enabled data-driven decision-making with advanced analytics tools, generating valuable insights for the organization.
  • Collaborated closely with stakeholders to identify opportunities for process improvements, and drive continuous innovation in the organization.
  • Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
  • Boosted client satisfaction levels by identifying areas for improvement and proposing actionable solutions.
  • Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Optimized workflow processes to enhance overall productivity, and achieve operational excellence.
  • Led process automation initiatives that increased efficiency and reduced manual workload across various departments within the organization.
  • Coordinated multiple projects/accounts simultaneously, while maintaining quality standards and meeting tight deadlines consistently.
  • Generated standard and custom reports to provide insights into business performance and auditing purposes.
  • Optimized data access and maintained data warehouses to improve the performance of analytics systems.
  • Prepared business proposals and presentations for various stakeholders.
  • Identified needs of customers promptly and efficiently.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
  • Provided technical support for existing reports, dashboards or other tools.
  • Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Identified opportunities for cost savings through process automation initiatives.
  • Maintained or updated business intelligence tools, databases or dashboards.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Senior TEM Business Analyst - US & ASEAN

IBM Global Delivery Centre (Malaysia) Sdn. Bhd.
02.2019 - 05.2021
  • Generated reports detailing findings and recommendations. Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
  • Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
  • Spearheaded efforts to migrate existing systems onto cloud-based platforms, resulting in improved accessibility, security, and scalability.
  • Evaluated customer needs and feedback to drive service and product improvements, and devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services, and effectively troubleshooting issues.
  • Led process automation initiatives that increased efficiency and reduced manual workload across various departments within the organization.
  • Coordinated multiple projects/accounts simultaneously, while maintaining quality standards and meeting tight deadlines consistently.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data, and subsequent improvements in service offerings.
  • Collected, arranged, and input information into the database system.
  • Maintained database systems to track and analyze operational data.
  • Validated results and performed quality assurance to assess the accuracy of the data.
  • Conducted insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
  • Identified opportunities for cost savings through process automation initiatives.
  • Analyzed existing systems and processes to identify areas of improvement.
  • Evaluated business processes for improvement opportunities through automation or streamlining.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
  • Maintained library of model documents, templates or other reusable knowledge assets.
  • Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
  • Identified needs of customers promptly and efficiently.
  • Maintained or updated business intelligence tools, databases or dashboards.
  • Managed and led meetings and workshops with multiple departments to solidify requirements.
  • Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
  • Provided technical support for existing reports, dashboards or other tools.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
  • Created or reviewed technical design documentation to drive accuracy of reporting solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Achieved cost-savings by developing functional solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.

Business Operations Specialist – ASEAN

IBM Global Delivery Centre (Malaysia) Sdn. Bhd.
06.2018 - 01.2019
  • A trusted advisor to the sales leaders by providing them insight and analytics on the pipeline data.
  • Analyzed sales data to identify trends, patterns, or discrepancies that could impact overall business performance, and took corrective action when necessary.
  • Designed and developed data pipelines to acquire, clean, and process data.
  • Implemented performance metrics to track progress toward operational goals, making data-driven decisions to optimize results.
  • Increased revenue growth through market analysis, identification of new opportunities, and strategic planning efforts.
  • Enhanced team productivity, setting clear expectations, improving communication channels between departments, and providing ongoing feedback and support.
  • Streamlined business operations by implementing efficient process improvements and organizational strategies.
  • Liaised with clients and the sales team to provide status updates on accounts and projects.
  • Developed reports detailing findings and recommendations, and distributed reports to inform management and stakeholders.
  • Reviewed budget and sales reports, and utilized findings to execute budget forecasting.
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Analyzed open orders, backlog, and sales data to provide the sales team with insights.
  • Collected, arranged, and input information into the database system.
  • Maintained database systems to track and analyze operational data.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Delivered analysis of market, sales, and consumer trend impact on long- and short-term strategies.
  • Evaluated potential investments and customers by performing financial analysis to assess profitability and viability within the company's long-term strategy.
  • Analyzed key performance indicators to identify effective strategies.
  • Organized client meetings to provide project updates.
  • Created performance reports for senior leadership team on a regular basis.
  • Implemented data analytics tools to monitor progress against established KPIs.
  • Established project forecasts and cash flow projections.
  • Built relationships with internal stakeholders at all levels of the organization.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained positive working relationship with fellow staff and management.
  • Facilitated meetings with customers and internal team members to communicate project updates.
  • Created and presented reports to provide data to stakeholders and management.
  • Analyzed current business processes and identified areas for improvement.
  • Provided administrative support to assist marketing department in proposal writing.
  • Drafted presentations for executive-level meetings highlighting key performance metrics relevant to the company's goals.
  • Worked closely with human resources to support employee management and organizational planning.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Responded to complex operational issues of internal and external customers.
  • Managed budgeting activities such as forecasting expenses, tracking spending, analyzing cost savings opportunities.
  • Gathered and analyzed large amounts of data for project research.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Partnered with cross-functional business leaders to identify business priorities and coordinated with suppliers to negotiate cost, quality and service.
  • Forecasted sales goals and budget targets through analysis of sales and expense data.
  • Analyzed sales performance at individual and team levels.
  • Worked with cross-functional teams to achieve goals.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Senior TEM Analyst - DVAO Canada

IBM Global Delivery Centre (Malaysia) Sdn. Bhd.
10.2015 - 05.2018
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Collaborated closely with stakeholders to identify opportunities for process improvements, and drive continuous innovation in the organization.
  • Enabled data-driven decision-making with advanced analytics tools, generating valuable insights for the organization.
  • Optimized workflow processes to enhance overall productivity, and achieve operational excellence.
  • Boosted customer satisfaction levels by identifying areas for improvement and proposing actionable solutions.
  • Ensured compliance with industry regulations by conducting thorough risk assessments, and implementing necessary controls.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Validated results and performed quality assurance to assess the accuracy of the data.
  • Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Created dashboards to monitor and track key performance indicators.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Optimized data access and storage to improve the performance of analytics systems.
  • Led process automation initiatives that increased efficiency and reduced manual workload across various departments within the organization.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Analyzed large datasets with statistical methods and software programs.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Maintained accurate records of all data collected during analysis processes.
  • Analyzed company's expenditures and developed financial models.
  • Assessed company operations for compliance with safety standards.
  • Organized client meetings to provide project updates.
  • Implemented strategies for automating organizational processes.
  • Identified needs of customers promptly and efficiently.
  • Analyzed key performance indicators to identify effective strategies.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Buyer

Western Digital (Malaysia) Sdn. Bhd.
02.2014 - 09.2015
  • Maintained, improved, and accountable for the planning and purchasing of materials and services to meet WDM Manufacturing and operations requirements at an optimum inventory level.
  • Ensured timely delivery of products by closely monitoring vendor performance, and addressing any issues promptly.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company's benefit.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Coordinated with logistics teams to resolve any shipping delays or discrepancies, while minimizing the impact on operations.
  • Maintained key item stock levels, and wrote or expedited purchase orders.
  • Implemented data-driven strategies to optimize purchasing decisions based on historical trends and market fluctuations.
  • Managed budgets effectively by tracking expenses, analyzing variances, and making adjustments as needed to stay within financial targets.
  • Tracked inventory shipments, and prepared spreadsheets detailing item information.
  • Collaborated with the engineering team to understand their needs, ensuring that accurate product specifications were met in all purchases.
  • Coordinated with legal department to ensure contracts met all regulatory and compliance requirements.
  • Negotiated delivery terms with suppliers.
  • Resolved discrepancies in invoices and deliveries, ensuring accuracy in billing and inventory.
  • Created reports on supplier performance metrics such as quality, delivery times and cost savings initiatives.
  • Prepared and presented reports on purchasing activities, savings achieved, and challenges faced to management.
  • Analyzed and completed supplier performance reviews, addressing corrective actions.
  • Kept records of vendor and supplier expenditures and organized financial documents into company databases.
  • Negotiated with selected suppliers to obtain lowest unit cost.
  • Resolved any discrepancies between purchase orders and actual receipts of goods or services.
  • Tracked product and supply inventories and reported findings to supervisors.
  • Managed the procurement process from requisition to receipt, ensuring compliance with company policies.
  • Reviewed purchase orders, contracts and invoices to ensure accuracy.
  • Worked with suppliers to expedite open purchase orders and shipments in-transit.
  • Participated in supplier calls to define component deliveries, meeting scheduled production dates.
  • Maintained accurate records of purchases, pricing, and other important data.
  • Drafted requests for quotes from vendors for comparison shopping purposes.
  • Utilized ERP systems for purchase order processing, tracking, and inventory management.
  • Liaised with accounting and vendors to minimize and clear up invoice discrepancies.
  • Coordinated activities between departments such as sales, engineering, finance and logistics.

Billing Management Officer

NCSI Sdn. Bhd.
07.2011 - 01.2014
  • Billing Management Officer is combined of FOUR roles together: Configuration Management Officer (Bill Management), Billing Resolution Officer (Billing Resolution), Customer Reporting Officer (Reporting) & Contract Analyst (contract analysis).
  • Prepared and submitted detailed reports regarding assignments and ongoing investigations.
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
  • Generated reports detailing findings and recommendations.

Service Coordinator

NLC General Pest Control Sdn.Bhd.
06.2010 - 06.2011
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Coordinated and monitored service activities to confirm services rendered met all requirements to achieve successful completion of services.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Developed comprehensive service plans tailored to individual client needs and efficiently resolving addressed service issues, resulting in high levels of satisfaction.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Conducted regular performance reviews for technicians, providing feedback and support for professional development.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Established and maintained service schedules to help and plan organize workload.

Education

Bachelor of Business Administration (HONS) -

Universiti Tunku Abdul Rahman

Skills

  • Data analysis and visualization
  • Business process improvement and mapping
  • Cross-functional collaboration
  • Database management and data mapping
  • Time management and organization
  • Business intelligence tools expertise
  • Data mining and operational reporting
  • Strategic planning and decision-making
  • Client relationship management
  • Stakeholder engagement and process optimization
  • Team collaboration in agile methodologies
  • User acceptance testing and documentation management
  • Microsoft Office Suite proficiency
  • Power BI expertise
  • SAP CFIN Fiori knowledge
  • SAP

Accomplishments

  • Best employee of August 2024 (Petronas): an exceptional employee consistently demonstrating a high level of commitment and dedication to her work, her hard work, positive attitude, and attention to detail are commendable, and she is a true asset
  • Bluepoints appreciation 2022 (IBM), a supportive team member, and always delivers the best on the scope assigned, thank you for your commitment and dedication at work
  • Cash award 2021 (IBM), thank you for all your support in the business, especially for ensuring a successful rollout for the newly onboarded account
  • Bluepoints appreciation 2020 (IBM) – continuously looking into ways of adding value to your clients, thank you for all your support in managing the new accounts being assigned to you. You have ensured the transition goes smoothly, and went live successfully. It's great seeing you apply your past experiences to ensure we deliver our best. The tracker was prepared, introduced to the team, and you anticipated potential risks, highlighting and providing the best solutions to the client. You are always generous to share your ideas and guidance with the new team members
  • 1H 2019 IBM Malaysia Employee Recognition (IBM) - Great dedication and strong personal interest were indicated, which has led to a total of USD $2.71 million in savings in the account, and she was highly commended by the clients for the excellent support during the last six months of the project tenure

Languages

  • English
  • Malay
  • Chinese (Mandarin)
  • Chinese (Cantonese)

Certificates And Training

  • 07/2024, Artificial Intelligence (AI) Masterclass
  • 06/2024, Career Boost With Power BI Training
  • 05/2024, Excel Functions Free Online Training
  • 03/2023, Central Finance Basis Course
  • 04/2023, Central Finance Reporting Essentials Trainer Certificate
  • 09/2022, Big Data 101 course
  • 09/2022, Data Science 101 course
  • 04/2022, IT Security and Risk Management course
  • 07/2020, MDSL tool
  • 07/2018, Excel Intermediate Training - Pivot table and Charts
  • 06/2016, The 7 Habits of Highly Effective People Training

Timeline

Senior Business Analyst - Petronas

Virtual Calibre Sdn. Bhd.
01.2023 - 04.2025

Senior TEM Finance & Operations Business Analyst

IBM (Malaysia) Sdn. Bhd.
06.2021 - 12.2022

Senior TEM Business Analyst - US & ASEAN

IBM Global Delivery Centre (Malaysia) Sdn. Bhd.
02.2019 - 05.2021

Business Operations Specialist – ASEAN

IBM Global Delivery Centre (Malaysia) Sdn. Bhd.
06.2018 - 01.2019

Senior TEM Analyst - DVAO Canada

IBM Global Delivery Centre (Malaysia) Sdn. Bhd.
10.2015 - 05.2018

Buyer

Western Digital (Malaysia) Sdn. Bhd.
02.2014 - 09.2015

Billing Management Officer

NCSI Sdn. Bhd.
07.2011 - 01.2014

Service Coordinator

NLC General Pest Control Sdn.Bhd.
06.2010 - 06.2011

Bachelor of Business Administration (HONS) -

Universiti Tunku Abdul Rahman

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Su Ching Low