Subita Ravindra
Subang Jaya,Selangor
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Trained in offering meticulous eye for scheduling and proofreading details. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Content Moderator
Bytedance
01.2020 - 06.2024
- Enhanced user experience by diligently monitoring and removing inappropriate content from the TikTok platform.
- Managed over 500 to 1000 online cases per day to enhance user satisfaction and growth.
- Contributed to positive online communities by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to development teams.
- Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
Finance Executive cum Admin & HR
Ragawin Sdn Bhd
06.2017 - 12.2019
- In charge of petty cash & accounts recording
- Received invoices and communicated with suppliers regarding payment
- Assisted in creating invoices, Purchase Orders, Delivery Orders & Quotations
- Reported all updated bills and payments every end of the month
- Liaise with HQ regarding financial reports and data recording
- Completed and managed all payroll calculation, staff leave systems & payslip creations
- Composed official letters, memos, non-conformance reports, etc
- First hand communicator with higher authorities from main con regarding documents
- In charge of office management.
- Ensured compliance with all relevant regulations, maintaining accurate records of financial transactions and reporting requirement
Tele Sales Marketing Agent
Padat Enterprise
03.2016 - 04.2016
- Advertise their product online on different websites and search portals
- Obtained new customers and assisted them through their application of loans and check whether documents are genuine before escalating customers' application for approval
- Increased incoming calls and provided customers with answers that help solve their problems and confusion.
- Improved overall customer satisfaction scores by implementing personalized follow-up mechanisms after service or purchase completion
- Analyzed market trends to identify opportunities for growth and expansion in new markets
Education
Bachelors of Commerce (Marketing Major), 3+0 Programme via INTI International College Subang -
University of Wollongong
Australia 03.2012 - 05.2016
Foundation in Business (FIB), Completed in Taylor's University, Lakeside Campus -
Taylor's Business School
Petaling Jaya 01.2011 - 05.2011
Sijil Pelajaran Malaysia (Accounts Stream), Studied at SMK USJ 12 -
Ministry of Education
Subang Jaya 01.2006 - 05.2010
Skills
Social media knowledge
Content Management
Online research
File and Records Management
Adaptability
Teamwork and Collaboration
Interpersonal Skills
Language and Software skills
Language
English
Bahasa Malaysia
Tamil
Software Skills
Microsoft Excel
Microsoft Word
Microsoft Power Point
SPSS
Activities
- INTI International College Subang, Volunteer (INTI Student Services Department), 04/13/13, 04/13/13, Involved in the running of INTI's 'Freshie's Night- Honolulu Night', In charge of the ushering and food management of the event
- INTI International College Subang, Crew (INTI Student Services Department), 04/13/13, 04/13/13, Volunteer facilitator of 'Explore Inti' event, Facilitate and brief INTI's new students on the games and activities for the event, Interact with the new students and giving tours around the University to the students
- Taylors University College, Lakeside Campus, Participant (Taylor's Business School), 11/10/10, 11/10/10, Participated in the '6th Taylor's Business School Inter - School Accounting quiz Competition 2010'
References
- IVAN WONG, Human Resource, Byte Precision Sdn Bhd, Level 4 Block D, Platinum Sentral, Jalan Stesen Sentral 2, KL Sentral, 50470 Wilayah Persekutuan (Kuala Lumpur), 03-92131625, ivanwhm@bytedance.com
- K.H. GIRITHARAN, Director, Ragawin Sdn Bhd, No. 26-1A, Jalan Mahogani 1/KS7, Bandar Botanic, Klang, 41200, Selangor, 03-33189680, 017-2228039, giri.ragawinkl@gmail.com
- HO YEW KHEONG, Lecturer (Part Time), Centre of University of Wollongong, 3, Jalan SS15/8, Subang Jaya, Selangor, 47500, Malaysia, 03-56232800, horyewkheong@gmail.com
- TING MUN SEE, Associate Dean, Centre of University of Wollongong, 3, Jalan SS15/8, Subang Jaya, Selangor, 47500, Malaysia, 03-56232800, munsee.ting@newinti.edu.my
Timeline
Content Moderator
Bytedance
01.2020 - 06.2024
Finance Executive cum Admin & HR
Ragawin Sdn Bhd
06.2017 - 12.2019
Tele Sales Marketing Agent
Padat Enterprise
03.2016 - 04.2016
Bachelors of Commerce (Marketing Major), 3+0 Programme via INTI International College Subang -
University of Wollongong
03.2012 - 05.2016
Foundation in Business (FIB), Completed in Taylor's University, Lakeside Campus -
Taylor's Business School
01.2011 - 05.2011
Sijil Pelajaran Malaysia (Accounts Stream), Studied at SMK USJ 12 -
Ministry of Education
01.2006 - 05.2010