Subdure Buang @Sabre

• Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
• Enhanced building security by vigilantly monitoring entrance and exit points.
• Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
• Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
• Specialist in concierge operation Right hand man to Chief
  Concierge, Assistant Concierge(Assisting day to day operation of
  concierge department(In Absent of Chief Concierge full incharge
  if Concierge department(handling VVIP VIP.(Dato Tan Sri
  Corporate Director GM Etc)
• Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
• Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
• Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
• Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
• Monitored surveillance cameras regularly to ensure safety within the premises at all times.
• Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
• Demonstrated strong conflict resolution skills when addressing disputes between residents or guests in the building.
• Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
• Relieved guests of luggage and connected with porters for delivery to rooms.
• Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
• Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
• Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
• Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
• Managed access control system, preventing unauthorized entry into the building.
• Directed traffic and kept property frontage free for guests.
• Streamlined package delivery process, ensuring timely distribution to residents.
• Collaborated with building management to address resident concerns quickly and effectively.
• Supported efficient move-in/move-out procedures for new tenants while minimizing inconvenience to other residents.
• Assisted in emergency situations, promptly contacting appropriate authorities when necessary.
• Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
• Orchestrated building safety measurements to maintain security and protect residents.
• Improved overall resident satisfaction by providing swift assistance during various situations such as lockouts or lost items.
• Increased response time during emergencies by implementing a thorough understanding of building layout and evacuation protocols.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Investigated suspicious activities and persons to maintain security of premises.
• Responded quickly to emergency situations to assess and deflect issues.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Examined doors, windows and gates to verify security.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Issued access cards to authorized personnel to monitor access points.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Monitored CCTV cameras and alarm systems for security breaches.
• Wrote detailed reports of all security breaches and investigations.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.

• Escorted guests to assigned rooms and transported luggage.
• Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
• Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
• Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
• Responded immediately to any guest requests or concerns and promptly resolved issues.
• Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
• Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
• Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
• Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
• Greeted arriving guests and assisted with luggage, sports equipment, and pets.
• Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
• Notified front desk manager of any guest issues in need of additional attention.
• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
• Escorted guests to and from rooms and assisted with baggage.
• Explained important features of guest rooms to travelers.
• Posted and maintained public area signage for hotel.
• Collaborated with housekeeping staff to ensure rooms were ready for new arrivals while adhering to hotel''s strict cleaning protocols.
• Increased repeat visits from satisfied guests through exceptional customer service and attention to detail during their stay.
• Delivered timely room service orders, providing guests with an exceptional dining experience within their rooms.
• Coordinated with maintenance department to address any necessary repairs or improvements in common areas or guest rooms promptly.
• Assisted concierge services by offering personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
• Communicated proactively with other departments on behalf of guests'' requests or concerns, fostering teamwork between hotel staff members.
• Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
• Assisted with hotel marketing efforts by providing positive experiences for guests, leading to increased word-of-mouth referrals and positive online reviews.
• Streamlined check-in processes for better efficiency, assisting front desk staff with guest registration.
• Developed strong relationships with local taxi drivers and shuttle companies, ensuring reliable transportation options for guests when needed.
• Supported event setup and teardown, contributing to the success of numerous conferences and meetings.
• Conducted regular inspections of lobby area and other public spaces, identifying areas in need of repair or maintenance and reporting them to the appropriate department.
• Assisted with loading and unloading of luggage from motor coaches and other vehicles.
• Opened doors and transported luggage for customers with care and efficiency.
• Carried out special requests from guests, delivering flowers and fruit baskets to rooms.
• Stored luggage for guests, retrieving baggage and items when notified.
• Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
• Maintained knowledge of destination and answered customer questions within scope of understanding.
• Inspected luggage for damage prior to storage, reporting issues to patrons.
• Operated hydraulic elevators and stair lifts to move luggage between floors.
• Trained and supervised new staff members on baggage handling procedures.
• Checked baggage handling equipment, performing minor repairs to restore to full functionality.
• Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.Enthusiastic and detail-oriented professional with 10 plus years
  of experience in hospitality Committed to delivering exceptional
  guest service, efficiently managing luggage logistics, and
  contributing to a seamless guest experien
  - Assisted 100+ daily guest arrivals/departures with luggage
  handling, valet services, and room orientation, achieving 98%
  satisfaction in post-stay surveys.
  - Coordinated with front desk and concierge to fulfill special
  requests (e.g., luggage storage, transportation bookings).
  - Trained 5 new bell staff on safety protocols and customer
  service standards.
  Maintained pristine lobby and entrance areas,ensuring a
  welcoming environment.
  - Supported guest check-in/out processes, managing luggage for
  100+ weekly guests.
  - Provided local dining and attraction recommendations,
  enhancing guest stays.
  - Assisted valet team during peak hours, reducing wait times by
  20%.
  **Skills**
  - Luggage Handling & Valet Services
  - Guest Relations & Conflict Resolution
  - Bilingual (English/Malay)
  - Time Management & Multitasking
  - Knowledge of Local Area & Transportation
  - Physical Stamina (Lift 50+ lbs)
  - Opera Systems & Hotel Software
• Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.

Profesional Summary
Detail oriented and customer focused Guest Service Agent with
three years of experience in administrative support, reception
duties,and office coordination.Skilled in managing front desk
operations, handling inquires,scheduling appointments,
maintaining organized records.Adept at providing excellent
customer service while ensuring smooth office operations.
Key Skills
Front Desk Management
Customer Service & Communication
Appointment Scheduling (. e.g., Microsoft Outlook, Google
Calendar 📆)
Data Entry & Record Keeping
Multitasking & Time Management
Phone & Email Etiquette
Microsoft Office (Word,Excel, PowerPoint)
Problem -Solving & Conflict Resolution
Guest Service Agent
Greeted visitors, answered phone calls,and directed inquires to
appropriate personnel
Managed appointment scheduling and maintained calendars for
staff
Handled incoming and outgoing mail,emails,and faxes
Maintained office supplies inventory and placed orders as
needed.
Assisted in administrative tasks such as filing.dataentry,and
document preparation.
Ensured a clean and professional reception area.
Provided clerical support, including photocopying, scanning,and
organizing files
Assisted in coordinating meetings and preparing meeting
materials.
Processed invoices and expense reports.

• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
• Collected room deposits, fees, and payments.
• Maximized revenue by upselling room upgrades and additional services.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.
• Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Managed group bookings to ensure seamless organization of events and accommodations.
• Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
• Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
• Streamlined check-in processes for increased efficiency and reduced wait times.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Greeted guests upon arrival and offered assistance.
• Developed strong relationships with repeat customers, fostering loyalty and return visits.
• Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
• Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
• Improved guest experience scores by consistently delivering exceptional service through active listening skills.
• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Assisted guests with check-ins, account inquiries, and any additional services needed.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Greeted guests upon arrival by providing warm welcome.
• Maintained high level of professionalism and discretion when dealing with guests.
• Responded to guest inquiries to maximize guest satisfaction.
• Managed check-in and check-out procedures for guests.
• Handled customer complaints to satisfy and retain guests.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Created welcoming and comfortable environment for guests.
• Assisted guests with variety of services and local attraction information.
• Provided accurate information regarding local attractions, restaurants and activities.
• Assisted with luggage handling, valet services and concierge services.
• Upheld hotel policies and procedures by providing high level of customer service.
• Scheduled and confirmed restaurant reservations for guests.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Maintained accurate and up-to-date records of guest information.
• Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
• Facilitated and coordinated transportation services for guests.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
• Utilized variety of organizational and communication skills to drive guest satisfaction.

• ironment that improved team dynamics and service quality.Enhanced guest satisfaction through attentive service and swift problem resolution.
• Managed high-volume dining operations, achieving consistent positive feedback from guests.
• Trained new staff, improving team efficiency and service quality.
• Collaborated with kitchen staff to ensure timely and accurate order delivery.
• Implemented feedback systems, leading to noticeable improvements in guest experiences.
• Coordinated with kitchen staff to ensure timely meal preparation, fostering teamwork that improved service efficiency and reduced wait times.
• Promoted daily specials and upselling strategies, contributing to increased sales and a noticeable boost in overall revenue.
• Trained new staff on service protocols and customer engagement techniques, helping to create a welcoming atmosphere for guests.
• Monitored customer feedback and service metrics to identify areas for improvement, leading to strategic enhancements in guest experiences.
• Streamlined dining operations by implementing efficient service protocols, resulting in improved guest satisfaction and reduced wait times.
• Fostered strong communication with kitchen staff to enhance order accuracy, contributing to a seamless dining experience and elevated customer loyalty.
• Promoted daily specials and upselling techniques, significantly boosting sales and enhancing the dining experience for guests.
• Trained and mentored new staff, cultivating a supportive environment that improved team dynamics and service delivery.
• Streamlined dining operations through efficient service protocols, achieving improved guest satisfaction and reduced wait times.
• Fostered strong communication with kitchen staff, enhancing order accuracy and contributing to a seamless dining experience.
• Trained and mentored new staff, creating a welcoming atmosphere that elevated team dynamics and service delivery.
• Monitored customer feedback and service metrics, identifying improvement areas that led to substantial enhancements in guest experiences.
• Monitored service metrics and customer feedback, identifying key areas for improvement that led to noticeable gains in guest experiences.
• Implemented streamlined service protocols, reducing wait times and enhancing the overall dining experience for guests.
• Coordinated closely with kitchen staff to ensure accurate order delivery, strengthening teamwork and improving service efficiency.
• Orchestrated high-volume dining operations, achieving consistent positive feedback and marked gains in guest satisfaction.
• Coordinated with kitchen staff to ensure timely meal preparation, enhancing service efficiency and reducing wait times.
• Trained and mentored new staff, fostering a welcoming env