Subatra Ganesan
Summary
Experienced Senior Patient Service Associate Executive with a strong passion for continuous learning and a determined attitude to advance career in a dynamic environment. Demonstrated exceptional interpersonal and organizational abilities. Solid understanding of administrative processes and effective communication techniques. Ready to utilize and further develop skills in customer interaction and data management.
Overview
8
8
years of professional experience
Work History
Patient Service Associate Executive
TTSH Tuberculosis Contact Clinic
02.2019 - Current
- Tasked to assist Doctor during patient visits for review or screening, room preparation before and after patient visits and ensure blood test results are traced by doctors before start of the day
- Answer all incoming calls promptly and resolve queries over the phone
- Email monitoring and sending patient blood test results via email to Medical Records Officer (MRO) to follow up
- Tracing of case notes via MRMS system 1 day earlier to prepare for next day patient visits
- Defaulter calling and follow up
- Counter duties: Registering patients using EPIC system, print patient sticker labels for onsite screening, financial counseling for private patients, appointment making, follow up patient referrals to other clinics/hospitals, mailing outpatient’s outcome forms to respective institutions
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
Service Desk Analyst
Zenith Infotech Pte Ltd
10.2017 - 01.2018
- Company Overview: DSTA — GeBIZ
- Respond to all customer enquiries on first contact via phone and email monitoring (1 week per month)
- Usage of GeBIZ system to assist, check GeBIZ accounts and to create non-trading partner accounts for customers
- Provide precise and complete call logs in CRM system for all customer interactions and action taken (escalation of cases) and to follow up accordingly
- Collection of documents from fax weekly in another office location
- Creating and consolidating month end reports/statistics of GeBIZ for higher management review
- Engaged in user support interactions via telephone, chat and email platforms.
Customer Service Officer
Singapore Telecommunications
10.2016 - 01.2017
- Company Overview: LTA
- Respond to all customer enquiries in professional, courteous and efficient manner over phone, to enquire customer satisfaction before ending calls
- Provide alternative, recommendations as well as escalation of cases to respective departments
- Monitor checkpoint cameras and email follow up in view of breakdown of cameras
- To meet and exceed individual and team KPI set by management
- To always keep abreast of product knowledge and provide updated information to callers
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Education
Diploma - Hospitality And Tourism Management
Temasek Polytechnic
01.2014
Higher Nitec - Hospitality Operations
ITE College West
01.2011
Skills
- Microsoft Office Proficiency
- Proficient in CPSS, EPIC, Opera, and Amadeus Systems
- Safety Compliance Management
- Team player with strong leadership skills
- Highly motivated with desire to learn
- Responsible Multi-Tasker
- Medical Records Administration
- Professionalism and etiquette
- Patient Registration & Confidentiality Management
- Composed Under Pressure
- Data Recording Expertise
- Remote technical support
- Incident Response Management
- Customer Support Expertise
- Effective Complaint Resolution
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Student Internships
- Universal Studio Singapore, Attractions Operation (Transformer Ride), 01/01/13, 12/31/14
- Traders Hotel Singapore (Jen Hotel), Admin/Linen Tracker/Amenities Packer, 01/01/10, 12/31/11
Awards
- 5 Year Long Term Service Award - Tan Tock Seng Hospital, TB contact clinic
- WOW employee service award - Tan Tock Seng Hospital, TB contact clinic
- Recognition by GeBIZ Manager for best email etiquette
- Edusave Cert of Academic Achievements - Top 25% in academic level and course
- School Outstanding Service Award - St John’s Ambulance Brigade (SJAB)
- Promoted to Sergeant - Non Commissioned Officer Course (SJAB)
- Merit Award - Singapore Kindness Movement Council
- Member to Student Leader - School Event Organiser (SEO) for Youth Leadership and Development Programme in Northland Secondary School
- Member to Section Group Leader - Angklung (CCA) in Huamin Primary School
Timeline
Patient Service Associate Executive
TTSH Tuberculosis Contact Clinic
02.2019 - Current
Service Desk Analyst
Zenith Infotech Pte Ltd
10.2017 - 01.2018
Customer Service Officer
Singapore Telecommunications
10.2016 - 01.2017
Diploma - Hospitality And Tourism Management
Temasek Polytechnic
Higher Nitec - Hospitality Operations
ITE College West
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