Subathra Raja Ratnam

Work History

Registered Counsellor/Partner

Peak Mind Power Counselling

4 2022 - Current

Perform initial assessments to identify clients' needs and concerns.
Offer individual, group, or family counseling sessions to address mental health issues.
Create personalized treatment plans based on assessment results and client goals.
Integrate Expressive Arts Therapy to enable clients to explore and articulate their thoughts and feelings through creative activities, facilitating emotional expression and transformation.
Help clients manage emotional difficulties, life transitions, and personal challenges.
Provide information about mental health, coping strategies, and available resources.
Facilitate workshops or support groups on various topics related to mental health and well-being.
Document client progress, treatment plans, and outcomes in compliance with confidentiality regulations.
Work with other healthcare providers, educators, and community organizations to support client needs
Keep informed about the latest research and best practices in counseling and mental health care
Assist clients in navigating systems such as healthcare, education, or social services to access necessary support

SHORT-TERM EMPLOYMENT PROGRAM (MYSTEP)

Kementerian Pengajian Tinggi

5 2021 - 3 2022

Foster mental health improvement for clients, including individuals, groups, and communities.
Facilitate open discussions, encouraging clients to express their feelings and experiences.
Conduct thorough assessments through discussions, interviews, and observations to determine appropriate testing and interventions.
Develop effective treatment strategies that integrate counseling and additional support services.
Collaborate with clients to establish and achieve personalized goals.
Educate clients on effective coping skills to navigate challenging situations.
Plan and facilitate educational programs and workshops to promote mental wellness.

EXECUTIVE OFFICER

CIMB BANK BERHAD

02.2011 - 12.2019

Compile, sort and verify the accuracy of data before it is entered
Compare data with source documents, or re-enter data in verification format to detect errors
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
Meet with applicants to obtain information for loan applications and to answer questions about the process
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
Review loan agreements to ensure that they are complete and accurate according to policy
Approve loans within specified limits, and refer loan applications outside those limits to management for approval
Handle customer complaints and take appropriate action to resolve them
Submit applications to credit analysts for verification and recommendation
Work with clients to identify their financial goals and to find ways of reaching those goals
Analyze potential loan markets and develop referral networks to locate prospects for loans
Calculate clients' available monthly income to meet debt obligations
Interview clients by telephone or in person to gather financial information
Prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first
Estimate time for debt repayment given amount of debt, interest rates, and available funds
Explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions
Examine, evaluate, or process loan applications.

OPERATIONS OFFICER

PUBLIC BANK

11.1995 - 01.2011

Answer phone calls and direct calls to appropriate parties or take messages
Provide clerical support to other departments
Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material
Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Answer customers' questions, and provide information on procedures or policies
Refer unresolved customer grievances to designated departments for further investigation
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Supervise others and provide on-the-job training
Oversee the flow of cash or financial instruments
Stay abreast of new types of loans and other financial services and products to better meet customers' needs
Handle customer complaints and take appropriate action to resolve them
Structure credit proposition to suite customer’s requirements, and assess customer’s creditability base on financial
Conduct site inspection for pre-drawdown cases
Evaluate and make decision on Hire Purchase application submissions
Ensure compliance to internal control guideline.

PAGING OPERATOR

KOMTEL PAGING SDN BHD

05.1995 - 10.1995

Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.

NURSING AIDE

FATIMAH HOSPITAL

11.1994 - 04.1995

Provide patients with information needed to promote health, reduce risk factors, or prevent disease or disability
Perform primary care procedures such as suturing, splinting, administering immunizations, taking cultures, and debriding wounds.

Summary

Overview

Work History

Registered Counsellor/Partner

SHORT-TERM EMPLOYMENT PROGRAM (MYSTEP)

EXECUTIVE OFFICER

OPERATIONS OFFICER

PAGING OPERATOR

NURSING AIDE

Education

PhD in Education - Expressive Art Therapy

MASTER OF COUNSELLING (MC) - undefined

BACHELOR OF MANAGEMENT (HONOURS) WITH PSYCHOLOGY - undefined

Skills

Websites

Personal Information

Languages

References

Certification

Timeline

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