SUBASHINI MANIAM

• Company Overview: wholly owned subsidiary of Genashtim Sdn Bhd
• Lead a team of IVAs (Independent Verification Analyst), ensuring consistent delivery of client commitments and high standards of service.
• Oversee team performance and workflow, always ensuring quality service delivery.
• Organize regular team meetings to review progress, tackle challenges, and set new objectives.
• Monitor individual performance of IVAs, identifying strengths and areas for development.
• Conduct regular performance evaluations with Partnership Managers to analyse trends and identify areas for improvement.
• Provide ongoing coaching and mentorship to team members, focusing on skill development and performance improvement.
• Cultivate a supportive, positive team culture that encourages professional growth and fosters high morale.
• Design and implement tailored Performance Improvement Plans (PIPs) for underperforming team members, with clear, measurable objectives.
• Hold regular checkpoint meetings with IVAs on PIPs to assess progress, offer guidance, and provide additional support as necessary.
• Facilitate effective communication with internal stakeholders and client organizations to enhance collaboration and understanding of needs.
• Work closely with Partnership Managers to align team performance with client requirements and expectations.
• Foster a team culture that aligns with corporate values, ensuring they are integrated into everyday operations and interactions.
• Wholly owned subsidiary of Genashtim Sdn Bhd

- Conduct in-depth reviews of companies’ ESG (Environmental, Social, and Governance) assessments, evaluating supporting documentation on social and environmental performance to ensure compliance with certification standards.

- Guide companies through their legal frameworks and certification-related legal requirements, offering expert advice tailored to regional regulatory contexts

- Conduct research and analysis on companies, industries, and relevant social/environmental topics to inform certification decisions and establish industry benchmarks.

- Compile comprehensive assessment reports and delivered technical advice to support companies throughout the certification process.

- Managed project timelines and milestones to ensure efficient, on-time completion of the certification process.

- Maintained clear and consistent communication with both internal teams and external stakeholders, including sharing certification results and progress updates.

- Organize and maintain comprehensive records of certification activities, assessments, and associated reports.

- Foster collaboration and knowledge-sharing within the global B Corp community, particularly in Europe and the USA, through effective communication and engagement.

· Facilitate the onboarding process by ensuring trainees understand and effectively use tools such as Salesforce, B Impact Assessment, Slack, DocuSign, and Google Workspace.

· Guide trainees through the B Corp certification process, ensuring they understand each step, including specialized tasks such as:

o Legal requirement reviews

o IBM document reviews

o Handling complex structure cases

o Disclosure questionnaire topics and assessment decisions

· Practical Training & Task Management: Review Preparation, Review calls and Documentation Review & Follow-ups

· Complex Structure & Disclosure Questionnaire Documentation Review & Follow-ups

· Cases Assessment Submission

· Controversial Industry Reviews

· Baseline & Recertification Reviews

· One of the speaker for ESG Workshop conducted by Genashtim ESG BI

· Shared expertise with the participant on the ESG reporting using B Impact Assessment Tool from B Corp

· Assisted lead trainer by supervising participants performing exercises and assisting them on any questions

· Developed and delivered a comprehensive ESG training program for employees within Genashtim resulting in an increase in employee awareness and understanding of ESG principles.

• I am a leader managing the Incident Management, Service Desk and Command Center team for YTLC Network Operations Center.
• My role is to manage the team of 10 people to ensure all the functions and daily operations under our umbrella are carried out smoothly.
• My task is to oversee and guide my team members on their day-to-day task and make sure our 24/7 rotating shift runs efficiently.
• My job function also is also prepare reports and to have regular meetings with YTLC vendors such as Samsung, Dongah, SPYTL, TM etc. to discuss on the spare managements, projects and fault management.
• My team and I are entrusted to handle all the job functions mentioned below which helps YTLC Network Operation Centre (NOC) daily routine runs effectively.

• Provide 24x7 proactive operational monitoring and nationwide technical support to the YTL YES 4G WIMAX network.
• Troubleshoot Ceragon microwave links and Samsung Radio Stations and escalate to vendor via REMEDY System.
• Monitor proactively Ceragon’s Microwave link via Polyview-ceramap.
• Monitor proactively Samsung Radio Access Station via Aceman WSM.
• Troubleshoot and configuration L3 Aggregator (Cisco ASR 1K), Cisco Routers, Switches and etc.
• Receive manual tickets from service desk and troubleshoot until the issue is resolved within SLA.
• Provided technical support to production team and provided first level and second level support to system.
• Coordinated with customer and ensured that issues were resolved.
• Train team members in all technical issues of process.
• Developed and implemented all network maintenance activities.
• Report directly to CTO of YTL Communication, when there is issue with any Radio station and microwave issue.

• First Line maintenance of the Network.
• Identifying fault through surveillance system. Equipment (Samsung & Ceregon).
• Performing first line maintenance, test and diagnosis of Faults (alarms).
• Trouble ticket escalation to Field Operations Team.
• Calling out the field operations team with work orders, when physical intervention in the equipment is needed.
• Clearing of faults through direct communication with field operation technicians and technical operation if necessary and getting real time feedback in an effort to achieve 80% work order.
• Prepare a report on daily outage in the network and present it to Chief Technical Officer for every 24hours.
• Request spare parts from the logistic team for replacement at site (e.g RRH, RFU, IDU, Connectors, GPS etc.).

• Responsible to lead and motivate team members in ensuring achieving individual and team sales in personal accident insurance via telemarketing consistently.
• To lead and manage a team of 20 telemarketers to handle and resolve outbound calls and inbound calls for recoveries/ complaints.
• Perform daily quality check on sales calls by silent monitoring and call retrieval to evaluate all team members as per the standard QA forms.
• Conduct counseling sessions and recommend to issue warning letter or to take further actions should the team member did not comply QA requirements and company policies.
• Responsible to train and coach team members on product knowledge, selling skills to groom them to possess the right and relevant skills in order to achieve quality calls and higher productivity.
• Acknowledge receipt of control log, rejected enrolments and cancellations.
• Prepare and analyze daily sales report for every team member and team’s achievement. To feedback and propose action plans as and when necessary.
• Any other duties as assigned; prepare commission and incentives report, cancellation reports and insurance company payment reports on a monthly basis.