SUBASANI BALAMANIKAM

• Communication, Problem-solving skills, Critical thinking, Attention to detail and Integrity
• Maintained friendly and professional customer interactions.
• Complied with regulatory guidelines and requirements.
• Create remittance transactions and transfer funds accordingly
• Completed filings and upheld strict compliance with regulatory agencies.
• Implemented service improvements to enhance sales cycle.
• Provide foreign exchange services to customers
• Create remittance transactions and transfer funds accordingly
• Attend to clients’ enquiries in person or over the phone.

Savings and current account department :

• Conduct a thorough examination of the business model (KYC/KYB, merchant history, financial background, financial statement, risk assessment, and credit exposures)

• Actively investigate and monitor accounts for irregular activity

• Ensure ongoing surveillance and transaction records to spot fraudulent accounts and unauthorized transaction

Remittance, western union and super remit :

• Responsible for related matters such as outward telegraphic transfer, overcounter bank guarantee, bankers cheque, western union moneytransfer, and super remit

• Ensure the smooth processing of remittance transactions, handling both domestic and international transfers

• Maintain accurate records and providing excellent customer service to address any inquiries or issues related to these services ATM & CDM/Cash recycling Terminal (CRT) Department

ATM & CDM/Cash recycling Terminal (CRT) Department :

• oversee the installation, maintenance, and troubleshooting of automated teller machines (ATMs) and cash deposit machines (CDMs)/cash recycling terminals (CRTs)

• Ensure that ATMs, CDMs and CRTs machines are functioning properly, replenishing cash supplies, and resolving any technical issues that may arise

• Conduct regular audits to ensure the security and accuracy of transactions processed through these machines.

Cash Management :

• In charge of monitoring cash levels, reconciling cash transactions, and ensuring proper security measures are in place

• Collaborate with the finance department to provide accurate cash flow reports and assist in budget planning

• Responsible for training and supervising staff on cash handling procedures to maintain a high level of integrity and minimize errors

• Maintain database of customer sales order and invoicing records, Monitor product order shipment to ensure on-time delivery to customers, Verify and revise the Bill of Lading (BOL), then submit the shipper's copy, Alert customers on shipping and flow issues in advance, Provide outstanding customer service to improve customer satisfaction and relationship

• Trained to perform customs officer duties, including legal and clerical tasks, and visiting warehouses with customs officers, Perform adhoc tasks including organizing meetings, preparing the company's magazine, handling administrative tasks and reports