JIRA
Stephen Anand
Partnerships Project Manager
Kuala Lumpur
Summary
Result driven professional with both local and international experiences. Team builder and clear communicator with strong problem solving and planning skills. Known for building strong professional relationships with both internal and external business partners.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Partnership Projects Manager
Saga OS Pty Ltd
Kuala Lumpur
01.2018 - Current
- Responsible for affiliate recruitment,development, relations and communications.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coordinated implementation of marketing and social media strategies.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Developed network of related professionals to open up business opportunities.
- Participated in promotional activities and conference shows.
- Built and strengthened strategic relationships with vendors, affiliate agencies and leading industry partners.
Technical Support Specialist
IINET Ltd
Perth
05.2014 - 01.2016
- IINet is 2nd largest Internet provider in Australia and as member of iiNet client support group was responsible for delivering excellent customer service to key business clients
- Key responsibilities included troubleshooting billing & network related queries, resolve issues through collaboration with internal teams and external suppliers like Telstra & Optus and improving Net Promoter Score by increasing client satisfaction with iiNet services
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Utilized exceptional communication to connect with customers, assess needs and present solutions
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Defused customer concerns with exceptional conflict and problem resolution skills.
Load Control Officer
AeroCare Pty Ltd
Perth
09.2013 - 01.2014
- Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations
- Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft
- Maintained excellent attendance record, consistently arriving to work on time
- Ensure accuracy of passenger figures, baggage / cargo weights, that fuel figures correspond with final quantity stated on fueling order.
Operations Projects Manager
Redberry Outdoors Pty Ltd
Kuala Lumpur
09.2009 - 06.2013
- Met project deadlines without sacrificing service and material quality.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Modified and directed project plans to meet organizational needs.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Updated operational methods for improved efficiency.
Special Events Project Coordinator
Astro Radio Ltd
Kuala Lumpur
01.2006 - 10.2009
- Organized and developed innovative ways to create radio awareness to public.
- Establish good and effective business relationships with media clients.
- Lead and mentor team of special event personnel
- Carried out periodical review of work and training to staff to identify and resolve drawbacks.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used coordination and planning skills to achieve results according to schedule.
Education
Bachelor of Arts - Mass Communication
UCSI University
Kuala Lumpur 09.2005 - 09.2009
Skills
Managing projects
Partnership expertise
Verbal and written communication
Operations management
Negotiation
Coaching and mentoring
Improvement initiatives
Workflow planning
Software
Asana
G Suite
Cloud (AWS)
WordPress Hosting
Microsoft Office Suite
Timeline
Partnership Projects Manager
Saga OS Pty Ltd
01.2018 - Current
Technical Support Specialist
IINET Ltd
05.2014 - 01.2016
Load Control Officer
AeroCare Pty Ltd
09.2013 - 01.2014
Operations Projects Manager
Redberry Outdoors Pty Ltd
09.2009 - 06.2013
Special Events Project Coordinator
Astro Radio Ltd
01.2006 - 10.2009
Bachelor of Arts - Mass Communication
UCSI University
09.2005 - 09.2009