Hiking
Steve Tan
Senior IT Executive
Summary
Additional Information: - 5 years sales experiences in copier line & IT Solutions - 15 years experiences on helpdesk support, customer service and IT support in pharmaceutical, oil & gas and airway industries. - Support / troubleshoot computer hardware / software, network for office / Laboratory, infra-structure project and windows operating system migration. And manage the team members for the daily tickets. - I have a positive mindset friendly and approachable to team members and clients.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Business Dev. Manager
S.T. TECHNOCOM ENTERPRISE
01.2019 - 01.2022
- Conduct market research to identify selling possibilities and evaluate customer needs2) Actively seek out new sales opportunities through cold calling, networking and social media
- 3) Set up meetings with potential clients and listen to their wishes and concerns4) Prepare and deliver appropriate presentations on products / services5) Create frequent reviews and reports with sales and financial data6) Ensure the availability of stock for sales and demonstrations7) Negotiate/close deals and handle complaints or objections8) Assist team members to achieve sales targets
- 9) Set goal and assist the sales member to achieve the targets.
Senior Sales Executives
Toshiba Tec Malaysia Sdn Bhd
01.2018 - 01.2019
- 10) Conduct market research to identify selling possibilities and evaluate customer needs11) Actively seek out new sales opportunities through cold calling, networking and social media
- 12) Set up meetings with potential clients and listen to their wishes and concerns13) Prepare and deliver appropriate presentations on products/ services14) Create frequent reviews and reports with sales and financial data15) Ensure the availability of stock for sales and demonstrations16) Participate on behalf of the company in exhibitions or conferences17) Negotiate/close deals and handle complaints or objections18) Assist team members to achieve sales targets.
Sales Executives
Konica Minolta Business Solutions (M) Sdn Bhd
01.2016 - 01.2018
- 1) Conduct market research to identify selling possibilities and evaluate customer needs2) Actively seek out new sales opportunities through cold calling, networking and social media
- 3) Set up meetings with potential clients and listen to their wishes and concerns4) Prepare and deliver appropriate presentations on products/ services5) Create frequent reviews and reports with sales and financial data6) Ensure the availability of stock for sales and demonstrations7) Participate on behalf of the company in exhibitions or conferences8) Negotiate/close deals and handle complaints or objections9) Collaborate with team to achieve better results
Customer Service Engineer
V-Tech Computers Pte. Ltd, Pfizer Asia Pacific Pte. Ltd
01.2010 - 01.2016
- Outsourced to HP to support, 1.On-site support & troubleshoot users laptop & laboratory desktop
- 2.Hands & Eyes support for the server and network switches
- 3.Daily task ( Walk Through server room and daily check the server room temperature.)4.Support events on customer site
- 5.Support hardware troubleshooting
- Ex : Copier, printer, barcode printer, projector, handheld scanner and faxmachine
- 6
- Support and troubleshoot Laboratory Equipments
- 7
- Support and troubleshoot users laptop / desktop applications
- 8
- Monitoring Ticket System
- (HP Service Center Ticket System)9.Remote Desktop / NetSupport Manager to remote control for troubleshooting
- Page 4 of 510.Involved in Projects assigned from time to time :a) Disposal Project
- B) Polycom Sound Structure upgrade
- C) Laboratory Setup at NTU Cleantech
- D) Offsite Town Hall meeting support
- E) Renew Project
- F) Re-structure security group and work with server team
- G) Office Expansion
- ( Plan and deploy network point )h) Setup Mill building for new products
- (in Pfizer)i) Setup Laboratory at Jurong Island
- (Hospira)j) Upgrade network switches
- K) Upgrade servers hardware and OS
- Achievements:1
- Consistently meet SLA as part of team
- 2
- Successfully completed projects assigned on time in additional to handling BAU tickets
- 3
- Compliments from customers / users
- 1) Wyeth Nutrition (PC / Laptop Migrations.)- Using Migrations Tools to backup user data and migrate to new windows at the same laptop
- Managed 7-10 users deployments and migrations per day
- Support / troubleshoot user applications or issues after migrations
- 2) Chevron PC / Laptop Migrations
- Reimage user laptop and pc
- Managed 5-6 users deployments per day
- Support / troubleshoot user applications or issues
- 3) Cathay Pacific Outlook Migrations
- Install Microsoft outlook and migrate all the email from the lotus note
- Support / troubleshoot user email when having issue
- Ex : Cannot receive email or not connected to mail server
- Support / troubleshoot users laptop / desktop issue
- 4) NUS Laptop RoadShow and Hardware support
- Physical check the laptop unit in front of the client
- LCD screen dead pixels check
- Explain the laptop technologies / functions to the client
- Page 5 of 55) Alliance Bank PC / Laptop Migrations
- Backup and restore user data to new OS
- Managed 7-8 users deployments and migrations per day
- 6) Citi Bank PC / Laptop Migrations
- Using Migrations Tools to backup user data and migrate to new windows at the same laptop
- Managed 10-15 users deployments and migrations per day
- Support / troubleshoot user applications or issues after migrations.
Education
SPM (“O” Level ) - Principal Of Accounts
Sek. Men. Keb. Desa Cemerlang
Ulu Tiram 01.2003 - 01.2004
PMR
Sek. Men. Keb. Ulu Tiram
Ulu Tiram 01.1999 - 01.2002
UPSR - UPSR
Sek. Ren. Jenis Kebangsaan Cina
Ulu Tiram 01.1992 - 01.1998
Skills
Proficient / experiences in supporting
1 Supported Microsoft Windows XP, 7, 8, 10 & 11
2 Supported productions application : -SAPJavaProsoftDelta VAMPS3 Supported Microsoft Office Ex : Outlook, Word, Excel, PowerPoint, Access
4 Analyze hardware and software issues5 Hardware replacement for laptop and desktop or other IT equipments
6 Network troubleshooting8 Server troubleshooting ( Hands & Eyes)Business operations understanding
Business process lifecycle
New business launch
Business development strategy
Business relationship development
Business growth
New business opportunities
Interests
Snorkeling
Badminton
Jogging
Timeline
Business Dev. Manager
S.T. TECHNOCOM ENTERPRISE
01.2019 - 01.2022
Senior Sales Executives
Toshiba Tec Malaysia Sdn Bhd
01.2018 - 01.2019
Sales Executives
Konica Minolta Business Solutions (M) Sdn Bhd
01.2016 - 01.2018
Customer Service Engineer
V-Tech Computers Pte. Ltd, Pfizer Asia Pacific Pte. Ltd
01.2010 - 01.2016
SPM (“O” Level ) - Principal Of Accounts
Sek. Men. Keb. Desa Cemerlang
01.2003 - 01.2004
PMR
Sek. Men. Keb. Ulu Tiram
01.1999 - 01.2002
UPSR - UPSR
Sek. Ren. Jenis Kebangsaan Cina
01.1992 - 01.1998