STEPHENRAJ ISAIAH CHINNIAH
Subang Jaya
Summary
Dynamic content moderator at Concentrix CVG Cyberjaya, adept at enhancing user experience through strategic improvements and effective communication. Proven problem-solver with strong analytical skills, I consistently flagged prohibited materials, elevating site quality. My teamwork and technology proficiency, including Salesforce, ensure exceptional results in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Content Moderator
Concentrix CVG Cyberjaya
Cyberjaya
11.2024 - Current
- Assisted in developing strategies to improve the quality of user experience on the platform.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Generated and maintained style guides to encourage consistent quality of content.
- Researched topics to create accurate and engaging content.
Travel Agent Consultant
Startek Sdn. Bhd
11.2021 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained up-to-date knowledge of product and service changes
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Communicating with Hotels and Airlines for waivers and inquiries
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination
Education
High School Diploma -
SMK Subang Utama
Subang Jaya, Selangor, Malaysia12.2021
Skills
- Active Listening
- Flexible and Adaptable
- Analytical and Critical Thinking
- Problem-Solving
- Dependable and Responsible
- Multitasking Abilities
- Teamwork and Collaboration
- Decision-Making
- Time Management
- Team building
- Interpersonal Communication
- Technology literate (Salesforce, Amadeus(Flights), Voyager and Galileo Systems)
Certification
- Certificate of Appreciation, For maintaining high standards of customer service, 04/01/23
- Certificate of Appreciation, For maintaining high standards of customer service, 07/01/23
Hobbies and Interests
- Gaming
- Playing Billiards
Languages
- English, Native language
- Bahasa Malayu, C2 Proficient
- Mandarin, B1 Intermediate
Timeline
Content Moderator
Concentrix CVG Cyberjaya
11.2024 - Current
Travel Agent Consultant
Startek Sdn. Bhd
11.2021 - Current
High School Diploma -
SMK Subang Utama
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