STEPHEN VELIAN
STORE MANAGER
Skudai, Johor,01
Summary
Dynamic Store Manager with a proven track record at 7 Eleven Store, excelling in customer service management and team development. Enhanced store profitability through innovative merchandising and efficient inventory strategies, while fostering a positive work environment. Skilled in staff training and operations, ensuring exceptional service and operational excellence.
Overview
2026
2026
years of professional experience
8
8
Certifications
Work History
Admin
Joshua Ding & Partners Advocates Solicitors
2003 - 07.2007
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Answered over calls each day on multi-line telephone systems, supporting communication needs of staff members.
Sales Associate
7 Eleven Cold Storage Singapore Pte Ltd
08.2007 - 04.2013
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assistant Shift Manager
7 Eleven, Cold Storage Singapore Pte Ltd 1983
04.2013 - 04.2020
- Regularly communicated with team members regarding updates in company policies, promotions, or other relevant information, ensuring a well-informed and engaged workforce.
- Ensured cleanliness and organization of the workplace by enforcing company sanitation guidelines throughout the shift schedule.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed strong relationships with customers, leading to increased brand loyalty and repeat business.
Store Manager
7 Eleven Store, Cold Storage Singapore Pte Ltd 1983
04.2020 - 10.2025
- Review CCTV footage for any suspicious and random check.
- Hand over to Report to higher level/ police if there is any suspicious theft cases.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
No Degree - Secondary School
Sekolah Menengah King Edward VII
Taiping, Perak, Malaysia 04.2001 -
High School Diploma - Teaching English To Speakers of Other Languages
GLOBAL TESOL College TM
The Global ELT Pte Ltd 08.2009
Skills
Customer service management
Accomplishments
Achieve company KPI
- Dairy Farm Singapore Service Star 2015
- Excellent Service Awards Silver Awards year 2015
- Excellent Service Awards SRA year 2019
- Gold Award year 2019
Dairy Farm Singapore Internal Audit year 2022 87%
Group Food Safety Store Audit year 2022 NSF 94.1%
Certification
Lembaga Pusat Sumber Sekolah
Timeline
Store Manager
7 Eleven Store, Cold Storage Singapore Pte Ltd 1983
04.2020 - 10.2025
Excellent Service Awards Gold
09-2019
Excellent Service Awards Silver
11-2015
Service Star Achievement
06-2015
Assistant Shift Manager
7 Eleven, Cold Storage Singapore Pte Ltd 1983
04.2013 - 04.2020
International English Teacher TESOL
08-2009
Sales Associate
7 Eleven Cold Storage Singapore Pte Ltd
08.2007 - 04.2013
INFORMATICS Microsoft Excel
03-2003
INFORMATICS Microsoft Window
02-2003
INFORMATICS Microsoft Word
02-2003
Lembaga Pusat Sumber Sekolah
09-2001
No Degree - Secondary School
Sekolah Menengah King Edward VII
04.2001 -
Admin
Joshua Ding & Partners Advocates Solicitors
2003 - 07.2007
High School Diploma - Teaching English To Speakers of Other Languages
GLOBAL TESOL College TM