STEPHEN VELIAN
STORE MANAGER
Skudai, Johor,01
Summary
Dynamic Store Manager with a proven track record at 7 Eleven Store, excelling in customer service management and team development. Enhanced store profitability through innovative merchandising and efficient inventory strategies, while fostering a positive work environment. Skilled in staff training and operations, ensuring exceptional service and operational excellence.
Overview
2026
2026
years of professional experience
8
8
Certifications
Work History
Admin
Joshua Ding & Partners Advocates Solicitors
2003 - 2007.07
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Answered over calls each day on multi-line telephone systems, supporting communication needs of staff members.
Sales Associate
7 Eleven Cold Storage Singapore Pte Ltd
2007.08 - 2013.04
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assistant Shift Manager
7 Eleven, Cold Storage Singapore Pte Ltd 1983
2013.04 - 2020.04
- Regularly communicated with team members regarding updates in company policies, promotions, or other relevant information, ensuring a well-informed and engaged workforce.
- Ensured cleanliness and organization of the workplace by enforcing company sanitation guidelines throughout the shift schedule.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed strong relationships with customers, leading to increased brand loyalty and repeat business.
Store Manager
7 Eleven Store, Cold Storage Singapore Pte Ltd 1983
2020.04 - 2025.10
- Review CCTV footage for any suspicious and random check.
- Hand over to Report to higher level/ police if there is any suspicious theft cases.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
No Degree - Secondary School
Sekolah Menengah King Edward VII
Taiping, Perak, Malaysia 2001.04 -
High School Diploma - Teaching English To Speakers of Other Languages
GLOBAL TESOL College TM
The Global ELT Pte Ltd 08.2009
Skills
Customer service management
Employee training
Store merchandising
Team development
Store operations
Shift scheduling
Staff management
Friendly and positive
Team leadership
Store opening and closing
Accomplishments
Achieve company KPI
- Dairy Farm Singapore Service Star 2015
- Excellent Service Awards Silver Awards year 2015
- Excellent Service Awards SRA year 2019
- Gold Award year 2019
Dairy Farm Singapore Internal Audit year 2022 87%
Group Food Safety Store Audit year 2022 NSF 94.1%
Certification
Lembaga Pusat Sumber Sekolah
Timeline
Store Manager
7 Eleven Store, Cold Storage Singapore Pte Ltd 1983
2020.04 - 2025.10
Excellent Service Awards Gold
2019-09
Excellent Service Awards Silver
2015-11
Service Star Achievement
2015-06
Assistant Shift Manager
7 Eleven, Cold Storage Singapore Pte Ltd 1983
2013.04 - 2020.04
International English Teacher TESOL
2009-08
Sales Associate
7 Eleven Cold Storage Singapore Pte Ltd
2007.08 - 2013.04
INFORMATICS Microsoft Excel
2003-03
INFORMATICS Microsoft Window
2003-02
INFORMATICS Microsoft Word
2003-02
Lembaga Pusat Sumber Sekolah
2001-09
No Degree - Secondary School
Sekolah Menengah King Edward VII
2001.04 -
Admin
Joshua Ding & Partners Advocates Solicitors
2003 - 2007.07
High School Diploma - Teaching English To Speakers of Other Languages
GLOBAL TESOL College TM