CHARATPHAT MANEECHONTUNYAWORAKUL
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
5
5
years of professional experience
Work History
FRONT OFFICE MANAGER
SUGAR HUT RESORT
04.2019 - 03.2020
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw guest registration process by verifying personal information accuracy in line with security protocols.
- Created, prepared, and delivered reports to various departments.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
ASSISTANT FRONT OFFICE MANAGER
THE RESORT VILLA
10.2018 - 04.2019
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Organized and updated databases, records and other information resources.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
ACCOUNTING EXECUTIVE
RENAISSANCE HOTEL
10.2017 - 09.2018
- Owned the documentation for the sales (Quotations, POs, credit notes, debit notes and etc).
- Owned the documentation for incomes such as the account payable and account receivable.
- Prepared credit summary reports for management review. Ensured that all forms and reports were completed by auditors.
- Coordinated with marketing department and front office on various credit concerns.
- Coordinated with credit card companies to ensure timely collection.
RECEPTION HOSTESS
MUSE HOTEL
06.2015 - 09.2017
- Managed reservations on phone, booking system and in person.
- Managed the records of transactions by ensuring the pricing was accurate.
- Initiated sale suggestions to customers by up-selling, cross-selling and introducing new products to the customers.
- Managed the cash, check, credit cards and vouchers transactions with customers.
- Issued cash changed, receipts, refunds or invoice to the customers.
Education
Bachelor of Arts - Business English
Buriram Rajabhat University
Buriram, Thailand 04.2001 -
High School Diploma -
Krasangpittayakhom School
Buriram, Thailand 04.2001 -
Skills
Project Management
Workflow Planning
Problem-Solving
Team Leadership
Employee Coaching and Mentoring
Problem-solving aptitude
Hospitality services
Task Delegation
Coordinating with other departments and customers
Good writing, spoken, listening and reading in English
Thai and English Typing (40 words/minutes)
Accounting (Opera, Comanche Hotel Software, Fidelio, Sun system)
Adobe Photoshop
Training and Certificates
- Marketing PR
- Food allergies and tolerance
- Food & Beverage Ruv Max champion
- Thank you card for showing our Accor hotel values
- Spanish language from Chula Mooc Education Undergraduate
- Committee of Occupational Safety Health and Work Environment of Workplace by Sampat
Timeline
FRONT OFFICE MANAGER
SUGAR HUT RESORT
04.2019 - 03.2020
ASSISTANT FRONT OFFICE MANAGER
THE RESORT VILLA
10.2018 - 04.2019
ACCOUNTING EXECUTIVE
RENAISSANCE HOTEL
10.2017 - 09.2018
RECEPTION HOSTESS
MUSE HOTEL
06.2015 - 09.2017
Bachelor of Arts - Business English
Buriram Rajabhat University
04.2001 -
High School Diploma -
Krasangpittayakhom School
04.2001 -