STEPHANIE SHANMUGAM
Kuala Lumpur,Malaysia
Summary
Highly skilled professional with strong and systematic organizational skills, well-versed in human resource functions, including training. Demonstrates exceptional communication abilities to interact with various levels of people and possesses strong problem-solving skills. Proficient in ISO documentation, certification requirements, and internal audits. Adept at using MS Word, MS Excel, MS PowerPoint, HR 2000 (Payroll and Attendance), and Vigilance Attendance System. Known for being a self-starter, multitasker, and effective team worker with a customer service orientation.
Overview
10
10
years of professional experience
Work History
F&B FOOD SERVICE AND BAR EXPERT
ALOFT KUALA LUMPUR SENTRAL
KUALA LUMPUR, MALAYSIA
04.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Work flexible hours, covering nights, weekends, and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Displayed energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyze problems, evaluate solutions, and select best decisions.
HUMAN RESOURCE OFFICER
CINNAMON GROUP SDN BHD
KUALA LUMPUR, MALAYSIA
04.2021 - 09.2023
- Managed recruitment & staffing, compensation, benefits, employee relations & training of 200 employees
- Provided expert HR advice to line managers to tackle obstacles.
- Recruited, hired, and oversaw 100 staff, managing job interviews, conducting exit interviews, and leading onboarding sessions for upcoming restaurants.
- Improved business HR policies by guiding and collaborating with HR managers.
- Developed bonus and incentive programs to drive employee performance.
- Provided strategic direction for Human Resources management team.
- Coordinated training and handled logistics and administrative tasks.
- Coordinated company-wide training programs, enhancing overall skill sets of employees.
- Led annual salary reviews, talent reviews, succession planning, and performance management.
- Wrote and maintained employee handbook covering company policies and mission statements.
- Led high-performing teams and developed organizational leadership capacity.
HUMAN RESOURCE ASSISTANT
DELUXE FOOD SERVICES SDN BHD
SELANGOR, MALAYSIA
06.2019 - 09.2020
- Managed recruitment & staffing, compensation, benefits, employee relations & training of 500 employees
- Handling foreign workers' issues, including passport, work permit application, renewal & FOMEMA
- Coordinated Human resources matters such as interview schedule arrangement, panel clinic, and staff welfare
- To drive and administer recruitment process
- Sourcing, screening, interviewing, and selecting candidates, inclusive liaising with advertisers, recruitment agencies, and candidates
- Monitor employees' attendance and leave records and make contributions to government-statutory
- Prepared personnel files, keeping all employee records up-to-date.
To assist in handling disciplinary issues - Coordinate with department and all office equipment
- Any other Ad-Hoc duties assigned by management from time to time
- Facilitated and timely implementation of employee Job
- Descriptions and performance appraisal-related matters
- Attendance, Annual Leave, Sick Leave, Overtime monitoring every month
- Organize uniforms and shoes, thumbprints, and documentation for production workers
- Processed month-end payroll for prompt staff payments.
- Process government statutory payments.
- Organized regular social events and on-site activities to encourage team building.
ADMINISTRATOR
FLEXI CONTACT SDN BHD
SELANGOR, MALAYSIA
05.2017 - 02.2019
- Assist in employee personal file maintenance for 6-10 employees
- Supported staff with administrative needs for photocopying, faxing, and filing.
- Managed front desk duties to ensure smooth operation of reception area.
- Handled incoming calls for staff, answering questions, directing calls, and documenting messages.
- Performed bookkeeping tasks, including invoicing and expense tracking
- Create purchase order ,delivery order and arrangement of lorries.
- Maintained stock levels to avoid shortages in office supplies.
HR RECRUITMENT CONSULTANT
TALENT MATCH RECRUITMENT SDN BHD
SELANGOR, MALAYSIA
12.2016 - 04.2017
- Managed relationships with hiring managers to understand their recruitment needs and timelines.
- Evaluate resumes and applications
- Participated in career fairs and networking events to promote recruitment agencies' services.
- Sourcing candidates using database or social media
- Make cold call to client and approach them to engage with agencies
- Conducted pre-interview screening calls to assess candidate suitability and interest.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Interviewed and hired staff fitting job and team requirements.
PARTIMER (BANQUET CREW)
HOTEL ROYALE CHULAN
KUALA LUMPUR, MALAYSIA
10.2015 - 11.2016
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Took orders with clear communication and professionalism with guests.
- Trained in food safety and hygiene practices.
- Flexible took on various roles to support workflow.
- Offered menu recommendations based on customer preferences, improving their dining experience.
- Managed inventory levels for efficient operations during peak hours.
- Prepared tea, coffee, and carbonated beverages for customers.
- Cleaned food preparation areas, cooking surfaces, and utensils throughout shifts.
- Warmly greeted customers and proactively reduced wait times.
- Worked fast and accurately to meet customer needs and service goals.
- Flexible took on various roles to support workflow.
- Attended to customers with friendly and accurate service.
- Maintained clean and sanitary food preparation areas and equipment.
- Handled customer complaints using quick decision-making to resolve issues.
- Operated cash registers accurately, ensuring proper handling of transactions.
PARTIME CREW
GOLDEN SCREEN CINEMA
SELANGOR, MALAYSIA
03.2015 - 09.2015
- Worked fast and accurately to meet customer needs and service goals.
- Attended to customers with friendly and accurate service.
- Collaborated with team members to maintain friendly work environment, promoting productivity.
- Handled customer complaints using quick decision-making to resolve issues.
- Operated cash register to take payments and process orders.
- Took cash and card payments at checkout, providing correct change and receipts when requested.
- Warmly greeted customers and proactively reduced wait times.
Education
Bachelor in Human Resources Management With Honour - Bachelor in Human Resources Management With Honour
Open University Shah Alam
Selangor01.2027
High School Diploma - Business Management
Kolej MASA
Selangor04.2016
Sijil Penilaian Menengah (SPM) - High School - Economics
Sekolah Menengah Kebangsaan Telok Panglima Garang
Selangor12.2013
Skills
- Strong and systematic organizational skill
- Well-versed with Human Resource job functions, including training
- Self-Initiator / Self-Starter
- Strong communication skills to interact with various levels of people
- Strong problem-solving skill
- Good knowledge of ISO ISO documentation and Certification Requirements
- Good knowledge of Internal Audit
- Work smartly
- MS Microsoft (MS Word, MS Excel and MS PowerPoint)
- HR 2000 (Payroll and Attendance)
- Vigilance Attendance System
- Good team worker
- Customer service orientation
- Multitasker
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Accomplishments
- Assisted Human Resource Manager for all spectrum set up staff recruitment & staff for new restaurant such as Yaal TTDI, Yaal the Row, Bocado Restaurant.
- Assisted Human Resource Manager to implement new SOP & PROCEDURES and Rules & Regulations.
- Re-organized on all filing system that works more systematically.
- Been complimented by supervisor and co-workers as problem solver.
- Assisted Human Resource Manager to create training procedures and processes for Human Resource Training section complies to FSSC22000.
- Assisted Human Resource Manager for Internal Audit Preparation and Complete the
Custom
With people skills, confidence, and independence will support me to adapt to new cultures and environments. This will further enable me to achieve the company's goals and objective whom I will venture with.
Languages
English
Fluent
Tamil
Fluent
Malay
Fluent
Chinese (Mandarin)
Beginner
Affiliations
- Dancing and make researchers
Timeline
F&B FOOD SERVICE AND BAR EXPERT
ALOFT KUALA LUMPUR SENTRAL
04.2024 - Current
HUMAN RESOURCE OFFICER
CINNAMON GROUP SDN BHD
04.2021 - 09.2023
HUMAN RESOURCE ASSISTANT
DELUXE FOOD SERVICES SDN BHD
06.2019 - 09.2020
ADMINISTRATOR
FLEXI CONTACT SDN BHD
05.2017 - 02.2019
HR RECRUITMENT CONSULTANT
TALENT MATCH RECRUITMENT SDN BHD
12.2016 - 04.2017
PARTIMER (BANQUET CREW)
HOTEL ROYALE CHULAN
10.2015 - 11.2016
PARTIME CREW
GOLDEN SCREEN CINEMA
03.2015 - 09.2015
Bachelor in Human Resources Management With Honour - Bachelor in Human Resources Management With Honour
Open University Shah Alam
High School Diploma - Business Management
Kolej MASA
Sijil Penilaian Menengah (SPM) - High School - Economics
Sekolah Menengah Kebangsaan Telok Panglima Garang
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