Stephanie Hew Siew Fung
Inside Sales
Malacca, Melaka,04
Summary
Proven Inside Sales Representative at Konecranes, adept in CRM proficiency and relationship building, exceeded sales targets through persuasive negotiation and exceptional customer service. Enhanced interdepartmental communication, contributing significantly to business growth. Mentored juniors, improving service quality and performance metrics. Talented successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Konecranes
09.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Managed friendly and professional customer interactions.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Customer Service Executive
Jebsen & Company
09.2014 - 08.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Education
High School Diploma -
COSMOPOINT COLLEGE
Malacca, Melaka, Malaysia 04.2001 -
Skills
Relationship Building
Languages
Chinese (Mandarin)
Native language
Chinese (Cantonese)
Proficient
C2
English
Upper intermediate
B2
Malay
Proficient
C2
Timeline
Inside Sales Representative
Konecranes
09.2022 - Current
Customer Service Executive
Jebsen & Company
09.2014 - 08.2022
High School Diploma -
COSMOPOINT COLLEGE
04.2001 -
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