Hi, I’m
Stephanie Francis
ADMINISTRATIVE ASSISTANCE / ADMIN CLERK
Johor Bharu
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
years of professional experience
3
Languages
2
year of post-secondary education
Work History
Skyline Protection (S) Pte Ltd
Security Analyst
02.2025 - 06.2025
Job overview
- Assisted in the successful completion of security audits, resulting in a boost of client trust and confidence.
- Collaborated with IT teams to develop comprehensive cybersecurity strategies, reducing risks from external attacks.
- Developed and maintained detailed documentation on security processes, facilitating knowledge transfer and ensuring consistency in procedures.
- Participated in tabletop exercises simulating cyberattacks, leading to better preparedness for real-world incidents.
Metropolis Security Systems (S) Pte Ltd.
Senior Security Officer
02.2017 - 08.2024
Job overview
- Maintained detailed records of all security-related activities for accurate reporting and analysis purposes.
- Reduced security breaches by developing and enforcing strict policies and procedures.
- Managed access control systems effectively, ensuring only authorized personnel were granted entry to restricted areas.
- Monitored CCTV cameras and alarm systems for security breaches.
- Issued access cards to authorized personnel to monitor access points.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports of all security breaches and investigations.
KC DURAI SAWMILL & OIL PALM SDN.BHD.
Administrative Assistant
01.2015 - 01.2017
Job overview
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
CERTIS CISCO AUXILIARY POLICE FORCE PTE.LTD
Security Concierge
12.2012 - 12.2014
Job overview
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Contributed to a safe living environment by enforcing community rules and regulations consistently.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Leveraged strong organizational skills in managing lost-and-found items effectively while maintaining confidentiality of personal information for affected parties.
RECRON (MALAYSIA) SDN BHD
Quality Control Clerk (Intern)
06.2010 - 11.2012
Job overview
- Developed strong relationships with suppliers, working together towards enhancing the consistency of raw materials received for production use.
- Enhanced efficiency of quality control processes through systematic organization and accurate recordkeeping.
- Streamlined communication between departments, resulting in improved issue resolution and faster response times.
- Identified opportunities for process improvements through careful analysis of inspection data and trends, leading to more effective quality control measures.
Education
Sekolah Menengah Jenis Kebangsaan DindingsLumut, Perak, Malaysia
from Sijil Pelajaran Malaysia (SPM)
04.2001
College McsBanting,Selangor
Diploma from Computer Information Systems
Apr.2009 - Feb.2010 (10 education.months_Label)
Skills
Security information and event management
Identity and Access management
Data entry
Computer skills
Filing
Mail handling
Clerical support
Document control
Customer service
Invoice processing
Timeline
Security Analyst
Skyline Protection (S) Pte Ltd
02.2025 - 06.2025
Senior Security Officer
Metropolis Security Systems (S) Pte Ltd.
02.2017 - 08.2024
Administrative Assistant
KC DURAI SAWMILL & OIL PALM SDN.BHD.
01.2015 - 01.2017
Security Concierge
CERTIS CISCO AUXILIARY POLICE FORCE PTE.LTD
12.2012 - 12.2014
Quality Control Clerk (Intern)
RECRON (MALAYSIA) SDN BHD
06.2010 - 11.2012
College Mcs
Diploma from Computer Information Systems
Apr.2009 - Feb.2010 (10 education.months_Label)
Sekolah Menengah Jenis Kebangsaan Dindings
from Sijil Pelajaran Malaysia (SPM)
04.2001