Stephanie Tai Siew Chen
Setapak, Selangor
Summary
Versatile & goal-driven retail professional with over 3 years of experience in fashion & beauty industry. Willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I consistently achieved sales targets while fostering brand loyalty and community engagement through innovative marketing strategies.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Beauty Advisor
Sephora, LVMH
11.2022 - Current
- Conducted skin analysis procedures to recommend suitable skincare routines, enhancing customer trust.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with marketing team to create engaging content for store's newsletter, enhancing community engagement.
- Participated in professional development workshops to improve consultation techniques, ensuring industry-leading service.
- Utilized social media platforms to promote store events and exclusive offers, expanding customer base.
(Payment) Operations Analyst
Shopee Mobile Malaysia SDN.BHD.
03.2022 - 10.2022
- Maintain the payments pipeline, managing day-to-day responsibilities such as monitoring & researching the cause of payment declines.
- Manage & monitor new payment channels for SpayLater, Shopeepay and many others.
- Proactively respond to customer inquiries on payment measures taken on buyers & sellers.
- Resolves variances & disputed accurately in a timely manner.
- Provides exceptional service while being empathetic when evaluating customer's situations to provide relevant solutions.
Sales Associate/Cashier
Massimo Dutti, Inditex
12.2017 - 03.2022
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Prepared merchandise for sales floor by pricing or tagging.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
SMK Bandar Tun Razak, Cheras KL
Kuala Lumpur, Malaysia 04.2001 -
Skills
Analytical problem-solving
Skilled in prioritizing concurrent responsibilities
Clear interpersonal communication
Proficient in prioritizing tasks
Versatile in dynamic environments
Client service consultations
Collaborative teamwork
Effective cross-selling methods
Pickleball
most often to relief work tension & bond building with colleagues.
Timeline
Beauty Advisor
Sephora, LVMH
11.2022 - Current
(Payment) Operations Analyst
Shopee Mobile Malaysia SDN.BHD.
03.2022 - 10.2022
Sales Associate/Cashier
Massimo Dutti, Inditex
12.2017 - 03.2022
High School Diploma -
SMK Bandar Tun Razak, Cheras KL
04.2001 -